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4.5
#28 of 112 hotels in Liverpool
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Situated in the bustling heart of Liverpool, the Heywood House Hotel combines original elegance with modern luxury. Our hotel has been carefully restored from what was the first bank in Liverpool, blending old with new. The hotel is surrounded by a vibrant restaurant, pub & bar scene making this hotel the perfect place to stay, enjoying great evenings out within Liverpool city center. Heywood House is a 5 min walk from the beautiful world heritage site; The Albert Docks and waterfront. Only a 5min walk to Liverpool One shopping center and a 3min walk from Matthews Street & the famous Cavern Club.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Heywood House Hotel, Bw Signature Collection By Best Western
2,207 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Heywood House Hotel, part of the Bw Signature Collection by Best Western, receives accolades for its prime location convenient for sightseeing and its immaculate cleanliness, with guests consistently impressed by the tidiness of the rooms. The staff's friendly and professional service often earns praise, contributing to the hotel's lively atmosphere.
However, some guests find the noise from nearby venues and the street to be a drawback, occasionally impacting sleep quality. While the room layouts and comfort are appreciated, there are mixed feelings about the value due to concerns over maintenance and noise.
Location
Central
Atmosphere
Lively
Rooms
Basic
Value
Reasonable
Cleanliness
Spotless
Noise level
Noisy
Service
Friendly
Amenities
Satisfactory
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Lovely staff, allowed us to hold our bags pre check-in and after we'd checked out so we could explore without our luggage! We stayed on the 2nd floor and our room was lovely, clean & tidy. We'd seen some reviews about noise, but it's to be expected when you're staying in a city centre?! We had some noise disturbance following the end of a concert but as we'd only just got in ourselves it wasn't really disruptive at all! Staff really were lovely, and super helpful, I would definitely stay here again.
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Date of stay: June 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 14 Jul 2023
Dear befaaan, Thank you for staying with us and for taking the time to leave your feedback! We are delighted to hear you enjoyed your stay with us and we hope to welcome you back soon! Kind Regards, Heywood House Hotel
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I stayed at the Heywood hotel with my sister for my 30th birthday. We arrived at the hotel early and were greeted at reception by 2 ladies who were very friendly but told us our room wasn't ready yet but were welcome to leave our bags if we wanted to go out. We went to a local wetherspoons for a drink and afterwards went back to the hotel to check in. There was a young man on the front desk who checked us in and told us our bags were already in our room, he was really friendly and was chatting to us for a while. We went to our room and it was lovely and quite spacious, we also had a bottle of wine on ice (which was included in a deal we had booked). When we went downstairs as we were going out for the night the young man asked us what we were up to and if we had plans we just said we were going for dinner and to a few pubs and clubs. We came back at 2am and there was a man on the front desk and he was so lovely, talking to us and asking if we had a good night, he asked if we had enjoyed the cavern club and was asking about my birthday. We said we would definitly come back and he said they sometimes have offers on living social which is what we had booked it on, he was talking to us for a while and we said how friendly everyone had been. The staff definitely made the stay even better and i will definitely be back. The hotel is in a great location close to the shops and bars, the alchemist is right next door and has a door from the hotel straight into the alchemist. The next morning we walked down the the docks which is just down the street. I will definitely be visiting liverpool again and will stay in this hotel. Thank you to the staff who made our stay even greater.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HeywoodHH, Manager at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 3 Jan 2020
Dear supershelly07, thank you for your kind words and excellent scores. I'm delighted that the customer service we provided was provided made you feel welcome and contributed to your stay - it is something we are passionate about as hoteliers and Liverpudlians. We look forward to welcoming you back in the future. Kind Regards, James
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nearly walked past the entrance, although not hidden away the front door is discrete. Reminded me of a stage door! Inside however completely different, really nice looking reception and although I suspect we were upgraded, the room was terrific. good size room with safe and a cooler if not a mini fridge. Bathroom had plenty of room with both a huge rolled bath and separate shower and had a cool wee night light so that you didn't need to fully wake up with a harsh full bathroom light. Location wise is perfectly central for most if not all tourist things in 5-10 minute walks. Hotel had provided helpful attractions sheet and although not recommendations worthwhile following. the only negative was the brown bag breakfast of apple, juice, yogurt and croissant. it's a fiver charge and not really worth it especially when you can get a full cooked breakfast for not much more, (pub next door charges £7.95 for instance).
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Review collected in partnership with Best Western
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heywood House Hotel Management, General Manager at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 20 Dec 2021
Dear markeB1259KD, Thank you for your recent stay with us and for taking the time to leave your feedback. We are delighted to hear you enjoyed your stay with us and were particularly impressed with our amenities/facilities and central location, close to all main bar/restaurants, shops and tourist attractions. We apologise you were not satisfied with our current breakfast options. As we are a room-only hotel and do not have a restaurant on site, we are unfortunately unable to offer a cooked breakfast option. We thank you again for your custom and feedback and hope to welcome you again soon. Kind Regards, Heywood House Hotel
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Very limited parking outside which is metered 8am-6pm. Carpark Q in middle of city which is a nightmare to find if your not from the area then its a ten minute walk to hotel with luggage. Get voucher from hotel reception for 30% discount on Q park only. No room service available on first night. Second night food was ok but barely warm. Breakfast starts to late at 8am. Most other BW Hotels start serving at 6:30-7am so that was a waste of money. As a BW rewards member I was upgraded to one of the better rooms which was basic at best but did have a balcony which would of been beneficial if not in January. I wont be staying there again.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HeywoodHH, Duty Manager at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 11 Jan 2020
Dear 49dazm. We offer the 30% discount at Liverpool One Q-Park due to the fact there is limited parking outside the hotel itself and we would like to offer our guests a 24 hour secure place to park their car. We have directions to the car park on our website as well as in our reception area with our staff being more than happy to assist with any directions that are required. We would also have been more than happy for you to drop your luggage off at the hotel prior to parking your car to avoid you having to walk with your luggage just like many of our guests do. In regards to the food and breakfast, we have a partnership with The Alchemist next door and therefore are unable to determine the opening times however we clearly state these on our website as well as all other third party booking sites. If when you arrived to the hotel and realized breakfast was served too late for you, and you had pre-paid for it, if you had spoken to our receptionist we would have been more than happy to look at refunding this for you or even putting the pre-paid amount towards an afternoon/evening meal. We are pleased to hear that as a Best Western rewards member your loyalty to the brand was recognized and you were given a complimentary upgrade to one of our top tiered rooms The Superior Balcony. Unfortunately, we are not responsible for the weather in January. We would like to thank you for taking the time to leave this review, we really appreciate all feedback. Kind Regards, Rob.
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Having previously stayed In a few hotels in the city centre was keen on seeing what other hotels Liverpool had to offer. i had booked the hotel based on decent reviews and it even catered for a family friend who was a wheelchair user. The accessible room in short was good but a few pointers that she wanted to add in her case- the height of bed was Too high generally one side of the bed was blocked by a desk and she was unable to close curtains or even use the bed to Accommodate her needs. I was able to help her the second night but she also noted the doors Are extremely heavy and she struggled on my occasions gaining access to her room. The rooms were well decorated, tea/coffee/iron/ but no room bar or room service possibly due to current restrictions. We however as a group felt the gold stars deserved to go to front of house. The receptionist on arrival and on leaving - both were friendly, helpful and despite being busy made sure they were able to help or deal with anything. The night manager Chris went above and beyond for one of our party and made the stay that bit more special . We wouldn’t of found the experience of staying here as pleasant if it hadn’t been for the team Who were such amazing helpful people. The less can be said about the adjoining restaurant and bar, although not part of the hotel they mention to guests it’s able to be used for breakfast/lunch and dinner but was separate. .The staff generally were helpful with breakfast and dinner. However the poor and frankly embarrassing behaviour of one member of staff who chose to keep the change of just under £10 from a £30 odd bill and then lie and say they had told us no change was to be given back. We were absolutely shocked and feel this is quite shocking behaviour to state they had relayed the “no change” rule to us. We also weren’t allowed to bring any food or drink out of the restaurant over to the hotel as they said they didn’t have suitable containers. The hotel itself we feel should have an easier passage ok for guests who are using the adjoining restaurant and bar, maybe incentives of 10% as an example. Even though they are not linked we had such shocking and poor service from the restaurant that we certainly wouldn’t return there. The hotel itself could do with some minor tweaks here and there, but please keep the staff who we had rhat made our stay all the more special.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heywood House Hotel Management, General Manager at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 3 Oct 2020
Dear Sianclarkuk, thank you for your detailed, positive and suggestive review. It was a pleasure to meet with you and your family. I've made a few notes from your review relating to the hotel for discussion with the wider team - so I thank you for this. I will also forward the information relating to the adjoining restaurant for their review as a separate business. Thank you once again and I hope that we can welcome you back in the future. Kind Regards, James
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Great room with exceptional shower (nice and powerful). Staff were lovely and could not fault this hotel at all. Our room was directly above The Alchemist cocktail bar, but noise was not a problem (we stayed on a Wednesday night) Very central location and there is a fantastic pub next door with friendly staff where you can get a cheap full English breakfast. Would definitely stay again.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 1 Nov 2021
Dear Guest, Thank you for choosing us for your stay and for taking the time to leave us such a kind review. We are delighted you enjoyed your stay with us and that you were highly impressed with our levels of customer service and central location close to multiple bars/restaurants and main tourist attractions. We thank you for your custom and certainly hope to welcome you again the future. Kind Regards, Heywood House Hotel
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If you don’t want to sleep at all and you like a croissant in a bag in the rain for breakfast then this is the hotel for you
I have never heard noise like it from pubs Nextdoor, music, bottles being tipped into bins, domestics, drunks screaming and the bizarre non stop buzzing from an aircon unit in the room
Advertised as bed and breakfast we were offered a paper bag “ grab and go “ croissant to eat in the pouring rain which we declined and were told would be refunded
The hotel also started some crazy auction style room upgrade and we agreed to pay £40 extra for such. It transpires we paid £40 for 2 bottles of water and two cans of pop. There was no such upgrade at all
Apart from a lovely young lad called Jamie on reception there was little else to be happy about but in the interest of fairness the housekeepers do a good job as well as room was very clean
A very costly mistake
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip:Just don’t stay in this street
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 19 Apr 2023
Dear guest, Thank you for taking the time to leave your feedback from your recent stay. We take all feedback seriously and do appreciate your time. We would like to apologies if your stay was not up to your expectations and we do hope you visit again so we can change your mind. Kind Regards, Reception Team Heywood House Hotel
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We booked this break earlier in the year before the hotel reopened after lock down, and I cant fault the service I received from the manager who responded to my request even though he wasnt at the hotel, so things were looking good. Check in was good with a very friendly young man giving us a warm welcome. We upgraded to a balcony room, and as the weather was so lovely I was anticipating relaxing on our own private balcony. The cleaner who had prepared our room clearly dosent have the balcony on her list of spaces to clean. There were cigarette ends on the floor, the table had old dried bird muck on it as did the glass screen and the chairs. Fortunately as the balcony wasnt private I was able to swap our bird poo marked cushions for slightly less poo stained cushions on the next door balcony. We decided to freshen up with a shower before heading into town , but there was no shower gel which is unusual for a superior room. The following morning we had coffee before heading back out. We were there 2 nights so when turning down the room you would expect the dirty cups to be replaced and a fresh supply of coffee, however this didnt happen so on morning 2 we re-used our cups and shared the remaining coffee sachet. This hotel has alot of promise as the staff are great as is the location, but when you upgrade to superior (and pay the additional cost) you expect for a little taste of luxury, but alas this isnt what we got.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 14 Apr 2023
Dear Louamiedan, Thank you for taking the time to leave your feedback from your recent stay at Heywood House Hotel. We are pleased to see you enjoyed your stay and we hope to welcome you back in the future. Kind Regards, Reception Team Heywood House Hotel
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I booked a 'superior' room, and if that was the best then I dread to think what the other rooms are like. It was clean, but the decor and furniture is incredibly dated, the aircon didnt work and it was like an oven. I asked at reception for them to look at it and when I got back in the evening they'd just put two fans in the room, one didn't even have a finger guard! I paid £200 for the room and I stay in hotels a LOT and this no-way compares to the quality you expect for that price - today has been a write-off because I slept terribly because of the noise and temperature. It was OK, but nothing special, but certainly wouldnt expect to pay more than £90 for a room of that quality. I feel pretty ripped off to be honest.
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reception Team, Guest Services / Front Office at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 19 Apr 2023
Dear guest, Thank you for taking the time to leave your feedback from your recent stay. We take all feedback seriously and do appreciate your time. We would like to apologies if your stay was not up to your expectations and we do hope you visit again so we can change your mind. Kind Regards, Reception Team Heywood House Hotel
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We visited the Heywood hotel for 1 night after being bought a wowcher for Christmas. Our stay exceeded our expectations the room was large and well appointed, with a huge bathroom. The service we received from James on check in was exceptional, very efficient but with warmth and care to detail. The hotel is in a great central location but it was quiet at night we got a great night sleep. We would definitely stay again. When we returned home we realised we had made a silly mistake and left some clothes in the wardrobe, we called the hotel and James’ customer service shone through again as he located our clothes and got them posted home to us. So thank you Heywood House and especially James what a gem he is!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heywood House Hotel Management, General Manager at Heywood House Hotel, Bw Signature Collection By Best Western
Responded 25 Feb 2020
Dear Danni-livingthedream. We are so pleased to hear that you enjoyed your stay here with us and that you found our rooms large and well appointed, our location perfect for what you needed and our staff exceptional and very efficient. I will ensure I pass over your kind comments to James. We would like to thank you for taking the time to leave such a positive review, we really appreciate all feedback and hope to welcome you back here to Heywood House. Kind Regards, Rob.
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Oxfordshire, United Kingdom67 contributions28 helpful votes
Sorry, just seen your message so this maybe to late. But there are plenty of spaces in Liverpool 1.
Additionally, if you find a spot in the streets around the Hotel the parking is free between 18.00hrs and 08.00hrs.
Very close by there is also an NCP car park.
Good luck.
Good Morning,
304 & 307 have the glass sliding doors and I would describe them as bright and airy. They also have a bath tub.
305 & 306 I would say are larger rooms with a lower level for the bed area and original features such as the wooden beams in the rooms. They do not have bath tubs to allow for larger living space however. These are singular doors that open outwards to the balcony.
I hope this helps!
Kind Regards,
James
Assistant Manager
Hi There,
In our standard double rooms the double beds are a standard size. In the superior rooms we offer king sized beds, we can allocate you a room with a king sized bed upon request.
Thankyou!
Hi There,
We are a non smoking hotel and smoking on the balconies is not permitted. If you would like to speak to us further about this please contact us direct at reception@heywoodhousehotel,co,uk
Best Wishes,
The Reception Team
There are more places to choose from in the Liverpool area.
PRICE RANGE
RM 303 - RM 559 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
35
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Heywood House Hotel, Bw Signature Collection By Best Western?
Many travellers enjoy visiting The Cavern Club (0.2 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.2 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.2 km).
Is Heywood House Hotel, Bw Signature Collection By Best Western accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
