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Holiday Inn Express Liverpool-Albert Dock

Certificate of Excellence
08/05/2017 09/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Liverpool-Albert Dock
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1,423 Reviews from our TripAdvisor Community

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Showing 1,325: English reviews
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West Midlands, UK
Reviewed 3 days ago NEWvia mobile

I stayed here for 3 nights on the 4th floor in a double room with solo occupancy. Bed was lovely and soft, like sleeping on a marshmallow with plenty of pillows. Room was very cold but that was because I did not know how to work the electric heater properly but once I did it was okay. Housekeeping even inserted...

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Thank sonogrande
Pinner, United Kingdom
Reviewed 5 days ago NEW

On the plus side; the hotel is in a good location for the dock area of Liverpool, and close to the Liverpool One shopping area. However, the bed was too soft, hence not a great night's sleep. Other than the exposed brick ceiling and one brick wall, the room lacked that little extra in terms of ambience and decent lighting....

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Thank Woody1864
Manchester, United Kingdom
Reviewed 5 days ago NEW

You always know what your going to get with a Holiday Inn and this one is of the same standard - great sized rooms although our room had a very grubby looking carpet complete with chewing gum embedded in it which doesn't give a great first impression! The breakfast was the standard fare, all nice except the toasters which are...

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Thank graham r
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Dear graham r, Thank you for taking the time to review your recent stay with us. I have discussed your comments regarding the cleanliness of the carpet in your room with our Housekeeping Manager and we would like to offer our sincere apologies that this was on your carpet and we will be rectifying this immediately, we will be in...

Bingley, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for one night on a recent business trip. The hotel is in the heart of Liverpools Albert Dock area, surrounded by restaurants and bars. For a Holiday Inn Express, the place has so much character, especially the reception areas. The rest of the hotel is what you would expect of HIE, comfortable and clean. The only slight negative...

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Thank Bingley14
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Dear Bingley14, Thank you for taking the time to place your review following your recent stay with us, it is good to hear that you were pleased with the hotels location we really are ideally situated for many of the local tourist attractions, restaurants & bars. Our Grade I listed building is something we are really proud of we are...

Newport, England, United Kingdom
Reviewed 1 week ago via mobile

It's a holiday inn so I wasn't expecting much but it was decent enough. The place was clean and the location was great. The decor was very tired and could do with a refurbish. The staff were very polite and friendly and the included breakfast was okay.

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Helpful?
Thank Mrpeachy
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Dear Mr Peachy, Thank you for taking the time to review your recent stay with us. As the hotel is a Grade I listed building we have renovated the building to retain as many original features as possible and as such some of our floorboards have been suspended over the original brickwork. I fully appreciate your comments on board and...

Lincoln, United Kingdom
Reviewed 1 week ago

We visited as a couple and spent a couple of nights here in a double room. We cannot fault the room, all the amenities we needed, beds were lovely and comfortable and the room was spotless. The staff were lovely in all parts of the hotel and we felt welcomed and at ease. The breakfast was okay, sometime spent waiting...

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Thank 17famlan
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for a 5* review, we appreciate your comments about all aspects of the hotel. our aim is to make you feel welcome throughout your stay with us. We take all feedback on board and use it constructively to better the hotel and guests stays with us, we apologize for keeping guests waiting for the hot items on the...

Kenilworth, United Kingdom
Reviewed 1 week ago

Two nights spent at this excellent Hotel this Easter weekend and what an enjoyable experience! Perfectly convenient location for walking and exploring the many interesting places around the City. Probably one of the most comfortable hotel beds I have ever slept in. Large airy bedroom on 3rd floor had a very good view over Albert Dock. Staff were always very...

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Thank Ebhfe
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for a outstanding 5* review and for choosing to stay with us. We are glad to hear you had a wonderful stay we are really close to a lot of the main attractions in Liverpool so our location is superb. All our rooms are really spacious throughout the whole hotel. Staff members always try to go that extra...

Reviewed 1 week ago via mobile

We stayed for one night - 2 adults, 2 children. Room was great although sofa bed was very uncomfortable. It's a great location, being near to Liverpool One shopping, the docks and museums. Whilst there isn't parking available it's literally a 5 min walk away with a great discount available - the staff both at the hotel and the car...

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Thank Aaesjackson
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking the time to review the hotel, we apologize that the sofa was uncomfortable however we can provide an alternative if the sofa bed is not wanted or needed. It is a wonderful location with everything within a short walk, we also thank you for you comments about the staff. There is a difference with Holiday Inn...

Forfar, United Kingdom
Reviewed 2 weeks ago

Visited Holiday Inn Express in April with son and grandson for 3 nights great location for attractions and Liverpool one shopping thoroughly recommended staff very welcoming and went out of their way to make sure everything was ok. Great breakfast also

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Thank Brian H
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking the time to review your recent stay we are glad to hear you enjoyed your trip to Liverpool I will pass on your wonderful comments to the staff as they do try to go the extra mile for all guests. We hope to welcome you back to the hotel in the near future.

LONDON
Reviewed 2 weeks ago via mobile

We booked this hotel as a place to stay the night before the races and it was so lovely we would stay again like a shot. The room was clean & comfortable with the most stunning view of the docks. The staff were delightful and very helpful. The location was fantastic. And it was very, very reasonably priced. Highly recommended.

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Helpful?
Thank FionaNW5
HIEXAlbertDock, Guest Service Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review

Thank you for taking the time to review your recent stay with us, we hope you had a wonderful time at the races and glad to hear you had a wonderful time with us. We know there are a lot of options when it comes to hotels in Liverpool so we thank you for recommending and we look forward to...

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08/05/2017 09/05/2017
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Amenities

Highlights
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Express by Holiday Inn Liverpool has been developed within the Britannia Pavillion, Albert Dock. A group of 19th Century Grade one listed warehouses, made entirely from cast iron & red brick. The Albert Dock is now the largest group of Grade One listed buildings in the UK and as such the Express by Holiday Inn Liverpool has retained many of the original features. Today the Warehouse has been beautifully renovated and now offers 135 bedrooms, which offer choice and flexibility to business and leisure clients alike. All rooms feature Wi-Fi, modem points, direct dial telephones, power showers, hairdryers, tea/coffee making facilities and fully interactive colour TV's showing Sky TV & Pay Movies. Our conference rooms can accommodate up to 35 delegates and also have their own unique decor. Also located in The Albert Dock are numerous quality restaurants and bars all within a minutes walk. Be sure to book a table at weekends. We are located just five minutes walk from Liverpool's vibrant town centre where you will find one of the busiest and friendliest nights out in the country. The hotel is situated opposite the New Echo Arena and BT Convention Centre. ... more   less 

Additional Information about Holiday Inn Express Liverpool-Albert Dock

Address: Albert Dock, Liverpool L3 4AD, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: RM359 - RM857 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Liverpool-Albert Dock 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Express Liverpool-Albert Dock Hotel Liverpool
Holiday Inn Liverpool
Hotel Style:
#25 Family Hotel in Liverpool
#30 Business Hotel in Liverpool
#32 Romantic Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Liverpool-Albert Dock staff and other travellers.
19 questions
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Silverton, Oregon
over a year ago
West Sussex
over a year ago
3 months ago

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Questions? Get answers from Holiday Inn Express Liverpool-Albert Dock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free Wi-Fi provided you join IHG in advance.”
Woody1864, 24 Apr 2017 | Read review
“Recommend rooms on 3rd floor for an excellent view!”
Ebhfe, 16 Apr 2017 | Read review
“Views of the dock or river are best (but all rooms may have such views)”
markH826ZY, 6 Apr 2017 | Read review
“Well worth asking for a room overlooking the Dock”
146trevorf, 31 Mar 2017 | Read review
“Request a room with Albert Dock view”
gaye_mayger, 24 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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