Crowne Plaza Liverpool City Centre, an IHG Hotel

Crowne Plaza Liverpool City Centre, an IHG Hotel

The Waterfront view
Traveller (889)
Guest Room
Room & Suite (283)
Crowne Plaza  Liverpool City Centre
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About

4.5
#30 of 110 hotels in Liverpool
4.7 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Bay View
Marina View
Languages Spoken
English, French, Spanish, German and 1 more
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids pool
Highchairs available
Taxi service
Paid private parking on-site
Parking
Wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Summer Sale

Location

2 St Nicholas Place Princes Dock, Pier Head, Liverpool L3 1QW England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Liverpool John Lennon Airport
11.6 km
See all flights
Chester Airport
27.3 km
See all flights
4.5
4.5 of 5 bubbles3,382 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Crowne Plaza Liverpool City Centre, an IHG Hotel, is often celebrated for its inviting atmosphere and prime location, which makes it a hit for guests looking to explore the city's attractions. The staff's friendly and professional service is frequently acknowledged, although there have been occasional mentions of disorganization. Guests enjoy clean and comfortable rooms with pleasing views, but some have pointed out the need for updates, particularly regarding the pool and leisure facilities. While the hotel maintains high cleanliness standards, critiques include extra costs for parking, deposits, and small meal portions, which some guests feel diminish the overall value.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Underwhelming

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3,382Reviews81Q+A100Room tips
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Detailed Reviews
Recce61alfa wrote a review Jun 2023
South Wales, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
On site parking , well presented hotel. Room to good standard clean and normal set out. Room 343 view over Mersey and next to cruis terminal. Spa set up good , but you have to book in advance as very bus. Breakfast was to a good standard and well presented and hot.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janet McMahon , Guest Services / Front Office at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 18 Jun 2023
Dear Reec-61alfa, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am delighted you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon. Please contact me if I can be of any further assistance. Kindest regards, Janet McMahon Guest Relations Manager
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Seamus60 wrote a review Mar 2020
Argyll and Bute, United Kingdom
5.0 of 5 bubbles
My friend and I thoroughly enjoyed our visit to Liverpool and staying at the Crowne Plaza. The staff in all areas of the hotel were fabulous. Helpful, friendly and efficient, but they also went the extra mile to chat to us and take an interest in us as guests (particularly in the dining room). The doorman in top hat was a lovely surprise - it made us feel very special! The breakfast was very good, and the two evening meals we had were too. For breakfast, there was a lovely choice of fresh fruit, yogurt, bread, nuts, cereals as well as the hot and cold buffets. The restaurant offered a nice range of evening meals at a reasonable cost. The spa facilities were good with a nice size pool, a steam room and sauna. The hotel was very clean and in a great location, on the front and fairly near to the Albert docks (10 min walk) and to the town. There was a stop close by for the Guided bus tour too.

The only thing that disappointed us a little was that even after a few requests, we didn't get bathrobes. Also, we hung up our towels each day as we only used them once (albeit over the shower rail) but they were still changed daily. Lovely to have fresh towels, but really not necessary!
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Date of stay: March 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Our room (230) was overlooking the river Mersey which was nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 7 Mar 2020
Dear Seamus60, Thank you so much for taking the time to write such a lovely review about the Crowne Plaza Liverpool Hotel and team. It means so much to us all that you enjoyed your stay with us. As a team, we endeavour to make each stay personal, comfortable and most of all unique. I will be sure to pass on your comments to Kat and the Housekeeping Team. I do hope to welcome you back in the near future. Kindest regards, Janet McMahon Guest Relations Manager guest.relations@cpliverpool.com
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alisonrX1365SB wrote a review Apr 2021
Liverpool, United Kingdom
5.0 of 5 bubbles
Visited Crowne Plaza in one of their new Outdoor Igloos for 6. Lovely way to spend an evening on the terrace, outdoors yet sheltered from the elements with lovely views of the dock area. All COVID guidelines adhered to and felt completely safe. Hand sanitizer provided in the igloos as well as soft blankets to keep you warm.

We choose 2 sharing platters from the Igloo menu, although there is plenty of other choice on the garden menu. Food was delicious and plentiful. The staff were very friendly and attentive and made sure we were kept supplied with drinks, no long waits. If you’re looking for a place to go with friends would highly recommend you book the Crowne Plaza outdoor terrace.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
StanleyUKGrumpy wrote a review Aug 2021
Lanchester, United Kingdom
3.0 of 5 bubbles
At first glance on approach, the hotel looked lovely. The foyer was large and impressive. All the staff were lovely.
However, the hotel is used for weddings , it appears every day and as a result is extremely busy. The hotel is short staffed we were told. We asked for rooms to be cleaned but there was not enough house keeping staff to cope with the number of rooms. We stayed three nights and not once were our rooms cleaned. It did say on our booking in information we had to request housekeeping, which we did but it wasn’t done. We did not have tea/coffee/biscuits, toilet rolls/soap replaced. We hunted for housekeeping staff who were apologetic as we were not on their list for rooms to be cleaned despite requesting it, gave us supplies but it was not how a 5* hotel should operate and fell far short of the standard. We would have liked to have eaten in the hotel as after a day’s sightseeing with children it would have been lovely not to have to go out to eat. It is a good fifteen minutes walk from Albert Dock where most restaurants are and on a windy , cool, rainy evening we didn’t want to have to go out again but we had no option . We were told there was no chance of us being able to dine there on any of the three nights we stayed. We had corresponded by email prior to our visit and at no time were we warned how busy the hotel is due to weddings nor that we would be unable to dine there. We chose the hotel as it had a swimming pool and it was a treat for our grandchildren. In hindsight, it was not worth the extra cost. It was obvious the staff were rushed off their feet and I did feel for them. However, I had paid for a service which I feel was just not up to scratch and was not worth the money.
On the plus side, the breakfast was very good and I cannot fault the staff who were excellent even when harassed. The rooms were a good size and were clean. There was a large car park and it was easy, although expensive , to park.

Would I stay again? Sadly, probably not as the hotel did not live up to my expectations.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 19 Dec 2021
Dear StanleyUKGrumpy, thank you for sharing your impressions of your recent stay with us. I am very happy that the location of our hotel, the service of our staff and our breakfast met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments that our room was not serviced. Please be assured that I will forward your comments to our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience. Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHGService
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JourneymanMerseyside wrote a review Jan 2020
Merseyside
5.0 of 5 bubbles
This was our 12th New Years Eve Ball at the Crowne Plaza Liverpool and was one of the best ! The room was configured differently this year with the stage adjacent to the bar and this worked well. The food was excellent-- even better than previous years , and the cheese course served individually worked so much better than having a large platter to be passed around. There was a sorbet between the starter and main which was a nice addition. There were no bacon butties at midnight this year but , to be honest, that`s just us being greedy! We stayed in a Club room as usual and this was spotlessly clean and well stocked and breakfast the next morning was great, plenty of choice in hot+cold and a plentiful supply of much needed coffee+tea! Many thanks to Louise in Events who arranged everything so perfectly for us and a mention to Michael on Reception who checked us in and out in such a friendly+ efficient manner ( as previous years). He always finds time to chat with us and makes us feel welcome. Thank you to all staff at Crowne Plaza Liverpool for helping us welcome in 2020 in such a perfect way. We will be back next New Years Eve!
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 15 Jan 2020
Dear JourneymanMerseyside, Happy New Year !! Many thanks for taking the time to review your stay with us at Crowne Plaza Liverpool. We are delighted to read through your comments. I will be sure to share this with Michael and Louise who will be so happy they created such a good impression. We genuinely do try to make each Guests stay as special and memorable as we can! I look forward to welcoming you back in the near future and definitely for next News Years Eve ! Kindest regards, Janet McMahon Guest Relations Manager
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Sophie M wrote a review Sept 2020
Haslingden, United Kingdom
+1
3.0 of 5 bubbles
We visited on the 27th of August as a last minute thing, the hotel is lovely and the decor is modern and smart which was nice and welcoming. The Mersey view from our room was amazing and so was the room service! The food was incredible! Hugely recommend the steak!

However! Even though we had coffee making facilities we had no spoons or milk, (they did bring them once asked) also we couldn’t connect to any WiFi for work. Also, within the room was a lot of dust and dirt, and things like broken ceiling tiles and door frames, which are minor but you know it hasn’t been cleaned properly and during these Covid times it isn’t good enough. I also feel like £22 for parking (discounted a little with the room) was extortionate when you’ve already paid a lot for the room especially when you have no other choice but to park there. The biggest problem was we ordered food service via the menu in the welcome pack they’ve gave us on check in, when we checked out the prices were hugely different, the prices were more expensive. We did question the front desk staff and apparently the wrong menus got sent out so they’ve taken them down conveniently the morning I complained. They did give us a refund, but if we didn’t notice it on the email sat in the car park before we made our long journey home then we may not have questioned it. imagine if they did this for one night in the 500 rooms etc then that’s a lot of money to overcharge people...
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 18 Sept 2020
Hello Sophie M, Thanks for the stay and feedback. I am happy that you found the property modern and that you enjoyed the food. On the other hand, I am very sorry to hear about the condition of the room, internet service, and your experience with the food service, but I am glad they were able to rectify it. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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Amy wrote a review Feb 2020
England, United Kingdom
5.0 of 5 bubbles
We were meeting with 3 other couples for a wedding anniversary weekend in Liverpool. We were all very happy with the hotel we picked. The parking was a great plus, right outside the door and £15 a night until 3pm on the day on departure. Nice not having to find a public car park and having to walk to a hotel...especially as it was during storm Dennis!
The room was a standard room but it was more than adequate; clean and well appointed and very comfortable. The bar area is massive and fantastic for a big group of people. We had drinks there before and after our meal out.
The breakfast is £15 a head but, it is by far one of the best hotel breakfasts we’ve had. High quality ingredients, well cooked and a huge variety. You can have poached eggs cooked to order which were lovely. It’s more than value for money.
The overwhelming take away from the stay was how friendly everyone was, and I mean everyone. Reception, bar staff, housekeepers, breakfast staff, night porter, were all so lovely and friendly.
If we return to Liverpool we will certainly be staying in this hotel again.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, an IHG Hotel
Responded 2 Mar 2020
Dear AmyL0805, I would like to thank you for your feedback following your recent overnight visit to Crowne Plaza Liverpool Hotel. I was delighted to read through your comments, especially in relation to the service you received from the team during your stay. I look forward to welcoming you back to the hotel again very soon. Kindest regards, Janet McMahon Guest Relations Manager
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Jenny wrote a review Sept 2020
5.0 of 5 bubbles
We’ve just returned from a two night stay at the Crowne Plaza hotel.

We absolutely loved our stay. The hotel is clean, modern and the staff are very friendly and helpful. We were very impressed with all of the facilities and our room had an amazing view of the docks which made the stay even more lovely.

Location wise this hotel is perfectly situated and within easy walking distance of all the shops, bars and restaurants. The car park is easily accessible, is right outside of the hotel and reasonably priced. One small criticism would be the car park is rather small and the spaces aren’t too big so people do need to be careful when parking up and getting in and out of the car. My car did get scratched during the stay - but this is at no fault of the hotel and probably just someone not being too cautious when getting in or out of their own car.

We were really impressed with the Covid measures in place. Face masks were worn unless sat in the bar/restaurant and hand wash was strategically placed all around the hotel.

We’d definitely recommend this hotel to anyone visiting Liverpool and will book to stay here again in the future!
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jojorojoho wrote a review Oct 2020
Stoke-on-Trent, United Kingdom
5.0 of 5 bubbles
Stayed previously at this hotel, which is why we chose it again, the location is excellent, easy walk to the city centre and Albert Dock, on site parking. Booked a room with a river view, perfect. Check in by Elly was efficient and friendly, made us feel very welcome and gave us complimentary drinks for our anniversary, thank you. Originally located on the 4th floor but it was too noisy with noise from a nearby plant room, Ben in reception found us another room at 2am in the morning, he was amazing, moved us to room 326 on the 3rd floor, a lovely night's sleep was had. We were lucky during our 4 night stay the weather was warm and sunny, the air conditioning worked great in the room and kept it cool. Housekeeping was efficient and friendly. Hairdryer provided in the room, together with an ironing board and iron. Beds super comfy. We ate in the hotel restaurant each evening, the choice of menu was not vast but enough for 4 nights, every meal we had was really good and Lauren in the bar / restaurant looked after us very well, she went out of her way to help. Breakfast was plentiful and very good, again very good service. Every member of staff was helpful, especially in reception when we asked about local places of interest. Covid-19 rules were being observed, the hotel was very clean. We used the swimming pool, it was great to have a swim after so long. Places of interest worth visiting are nearby Crosby Beach and Formby Beach. We cannot fault this hotel or the staff, they treat you like valued customers, more like friends really. We had a lovely anniversary staycation as our holiday abroad had been cancelled, our holiday in Liverpool was one of the best holidays we've had. You all made our our holiday special in these difficult times, you really are the best team, thank you.
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Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Third floor, overlooking the River
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kao2015 wrote a review Jun 2021
Glasgow, United Kingdom
4.0 of 5 bubbles
We took a staycation from Scotland & choose this Hotel due to location & modern interiors with great leisure facilities & it didn’t disappoint…… we took a mid week break & stayed in the Furlough Suite which overlooked the Mersey great seeing the ships & cruiseliners coming into Liverpool. The rooms were fab modern, large with a separate seating area to lounge & large bedroom really comfortable bed & pillows & bathroom spotless clean, lots of soft large towels. We had soft drinks & water available on arrival ……. The location is great just a short walk to the Mersey pier to get the Cruise Tour Boat & walking distance to the shops & Albert Dock. Breakfast was great all choices available & till 10.30am. Very attentive staff Johanne was brilliant catered to our every need & greeted us daily thank you …..You must wear a mask on movement throughout the Hotel & it’s all marked for social distancing throughout with lots of dispensers for hands. After a year of no holidays it was brilliant getting away we were safe & sound & had a magic time…..
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ARJWONE asked a question Apr 2024
Manchester, United Kingdom50 contributions12 helpful votes
Hello - does the hotel require keycard access for lift?
Answer from Gill
20 contributions7 helpful votes
No key card is required for the lift, just rooms and executive club lounge.
BwD P asked a question Jan 2024
Blackburn, United Kingdom1 contribution
Do you have to pay extra to use the pool, jacuzzi etc? Thank You
Answer from christine m
Leamington Spa, United Kingdom5 contributions
I never used it but I don’t think you do just ask reception or ring them
Answer from KJ
Brighton, United Kingdom10 contributions6 helpful votes
Not sure as it was included. Maybe £18. It was lovely. Best
Answer from Dennis M
Hemel Hempstead, United Kingdom62 contributions39 helpful votes
Yes, I didn't pre-book and was able to park without dificulty. The charge is £15 per day
Bjoyt wrote a tip 21 Jul
North Wales, United Kingdom11 contributions19 helpful votes
5.0 of 5 bubbles
"Ask the staff, they will solve all your problems!"
Read full review
Gafs1991 wrote a tip 12 Jul
Stockton Heath, United Kingdom46 contributions26 helpful votes
4.0 of 5 bubbles
"Parking is quite expensive £18 per night meaning I parked in the NCP round the corner. Pricing should be more competitive."
Read full review
valentin s wrote a tip 9 Jul
3 contributions
1.0 of 5 bubbles
"dont go there"
Read full review
Hazel N wrote a tip 8 Jul
4 contributions
5.0 of 5 bubbles
"Be aware there is a charge for car parking, but this is a busy city centre hotel!!"
Read full review
sami h wrote a tip May 2024
Australind, Australia202 contributions88 helpful votes
3.0 of 5 bubbles
"Swimming pool has to be booked"
Read full review
Not the right property for you?
There are more places to choose from in the Liverpool area.
PRICE RANGE
RM 491 - RM 865 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza liverpool hotel liverpool, liverpool crowne plaza
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
159
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROWNE PLAZA LIVERPOOL CITY CENTRE, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 1,016 Photos (England) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Liverpool City Centre, an IHG Hotel
Which popular attractions are close to Crowne Plaza Liverpool City Centre, an IHG Hotel?
Nearby attractions include The VRVE - Liverpool (0.3 km), ClueFinders Liverpool (0.4 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.2 km).
What are some of the property amenities at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Liverpool City Centre, an IHG Hotel?
Conveniently located restaurants include A Small Fish In A Big Pond, Lucy in the Sky Liverpool, and Puffin' Rooms Liverpool.
Are there opportunities to exercise at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Liverpool City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Liverpool City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Liverpool City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Polish.
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