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4.0
#20 of 112 hotels in Liverpool
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Delta Hotels by Marriott Liverpool City Centre offers a fantastic location set in the art district overlooking vibrant Queen Square. Famous for sports, entertainment and Beatlemania, Liverpool is a cultural centre with more museums and galleries than any city outside London. Beautifully decorated, our bedrooms offer air cooling system and luxurious bedding with cotton-rich linens. After a day of museum hopping or shopping, enjoy a local Liverpool G&T in our Brew Bar. Discover our ideally located hotel in Liverpool, England's city centre.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Liverpool, the Delta Hotels Liverpool City Centre garners praise for its prime location, close to local attractions and transport links. The hotel's cleanliness and recent modern updates contribute to a welcoming atmosphere, as does the exceptional service commended by numerous guests, though a few mention staffing could be improved.
While some travelers find the room rates and parking to be of good value, others feel the costs are not reflective of the experience. Amenities such as a hearty breakfast and well-appointed rooms are popular, but issues with room temperature and noise have been noted.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Well-appointed
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Stopped here for 1 night with my wife, we booked a superior double room with king size bed. Check in was smooth and staff were very friendly, we arrived early to take advantage of the vast shopping center. we parked in the Qcar park in Queens square right next to the Marriot and if you park there the hotel offers a discount off parking. the room we stopped in was 502 on the fifth floor the room is accessed by key card. the bathroom.. spa bath, shower over bath, plenty of towels, twin sinks 2 pin socket for shaver etc excellent selection of shower gels hair stuff etc. Bedroom... Big tv,fridge (not stocked)tea and coffee station with kettle two bottles of water, king size bed, sofa bed plenty of drawers, two bedside cabinets, trouser press, wardrobe contains 11 coat hangers, safe, hair dryer, iron ironing board, dressing gowns, cylinder / tower fan. very nice room clean and tidy, Breakfast... fantastic breakfast choice, good service, pleasant staff nice breakfast room. booked breakfast at time if booking hotel which works out cheaper. stopped at this hotel to go to the Empire theatre to see the show Shen Yun. would I use this hotel gain YES I would.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:Â The higher the floor the better the view we had good room in 502
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Firstly Lewis on reception was an absolute pleasure to deal with, extremely polite and attentive throughout.
Good location within reasonable walking distance to shops ect...
Ubers into town were 5-10 pounds.
We booked a suite which overall was a good size but average condition, some of the fixtures for the curtains were coming out of the wall, furniture looked fairly worn and tired. Also the power points are poorly placed and there are limited 3 pin sockets in easy access near the bed.
Park on the Q Park which is attached and there is a reduced rate for guests of the hotel.
Covid-19- staff in full PPE, lots of SD markings and lots of sanitisers strategically placed
Final thoughts, decent but at £200 a night i would have expected higher quality.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Firstly the positives. The hotel is in a great central position, close to the train station, shopping and World Museum and only 15 mins walk from the Albert Dock. There is also a car park adjoined to the hotel where the hotel will authorise your parking ticket.
The reason for the 3 stars is the customer service was lacking in a lot of areas. I think probably due to COVID, there was a lack of staff meaning absolutely no information given on check in including times for breakfast and the fact they take an extra authorisation payment on your credit card of £50 per night, which will come off on check out, this should be explained as would have saved me a phone call a few days later and could be inconvenient if unexpected.
There was no service in the rooms. I requested additional toiletries but these were never delivered. The room was also boiling hot with a lack of air conditioning and had to rely on opening a window but even being on the 6th floor, you could still hear a lot of outside noise during the night.
The fitness centre and swimming pool was also closed. This was a surprise as other hotels in the area including others I have stayed at during the pandemic still had these facilities available.
There was also a lack of outside space, I feel the hotel could have benefitted from an outdoor lounge facility especially during the pandemic and during nice weather as more guests would have stayed for a drink. The hotel website advertised an outdoor space but this was closed during our stay. Also there is a balcony attached to the hotel and I feel the hotel is missing a trick by not utilising this space.
The location is the best bit about this hotel, however I probably wouldn’t stay again as had the feel of a hotel that was closing down and ‘forgotten about’.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreea Sarcu, Guest Services / Front Office at Delta Hotels Liverpool City Centre
Responded 4 Jun 2021
Dear BristolFifi123, Thank you for taking the time to review your recent stay at the Liverpool Marriott Hotel. We are very sorry to hear our hotel didn't quite meet your expectations. We have shared your feedback with our teams in an effort to improve the service we provide to our guests. These are unusual times, our hotel has just opened after being closed for a long time and we are constantly reviewing and improving some areas, therefore thank you for your feedback - this is very helpful. Our swimming pool together with our Leisure Center has been shut down long before COVID, therefore the reason why it is still closed is unrelated to any restrictions. We do hope our gym will be open towards end of June. Once again, thank you for your feedback and we hope to see you again soon. Best Wishes,
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We stayed here two nights in order to visit a LFC match at Anfield and were very happy with our choice. The property is conveniently located to the city center, about a 3 minute walk from Liverpool Lime street station, and within easy walking distance to the shops, pubs, and the cathedral (a must visit!) If going to a match, it's about a 15 minute Uber/taxi ride and a 45 minute walk from Anfield.
I can't say enough about the staff here. Everyone was welcoming and helpful, especially given all of our needy American requests ha-ha. Rachel was especially a standout at the front desk, helping to organize taxis, suggesting things to see and do, and being as friendly as could be. She went out of her way to make us feel welcomed. There was always water available in the lobby and the gym, as well as coffee available during breakfast (even if you weren't eating at the restaurant.) The gym itself was very well appointed for a city center Marriott, with tons of machines and a good area for weights and free space for stretching etc.
The rooms themselves were standard Marriott rooms, clean with comfy beds, and quiet. Rooms had good views regardless of which side of the building you were on, and also had ample work areas. The only drawbacks were the lack of fridges and also a complete lack of plugs anywhere but by the desk.
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here 1 night (thankfully) and regretted it. The Marriott site says this hotel has accessible rooms. It does NOT have any accessible rooms. They have a grab bar on the bath wall and an inbuilt shower head. Avoid this hotel if you have limited ability to get into a bath or control a terrible shower that requires you to turn a ball.
Also I should have read all the negative reviews about the air conditioning. The rooms are really hot. We were sweating at night. It would be nice to open the window to get some cool breeze but they are bolted shut.
Worst hotel I’ve stayed in for a while. Not sure how they can be a Marriott hotel as the quality of the room is really poor
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anca D, Guest Services / Front Office at Delta Hotels Liverpool City Centre
Responded 11 Aug 2022
Dear jcooke76, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Liverpool Marriott Hotel City Centre. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. With regards to the air con, I have passed your feedback to our maintenance team who have investigated the issue and are looking at upgrading the current system we have. We very much appreciate your feedback with regards to this as it helps us identify areas of improvement. Thank you for staying at the Liverpool Marriott Hotel City Centre and we hope you choose us again whenever your travels bring you back to Liverpool.
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Stayed as a treat for our birthday, everything felt clean, secure. At every aspect we felt welcome and safe.Check in nice and easy, great location, not many others staying so felt very quiet and a little uneasy but will still highly recommend
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stopped at the Liverpool Marriott for a couple of nights on the way home from a trip to Edinburgh and Alston. Fantastic location right in the middle of the city centre only minutes walk from the Royal Albert dock.
Had a bit of a nightmare trying to locate the entrance on my sat nav at first due to roadworks sending me away from where I wanted to go. I pulled over and called the hotel and spoke with an amazing member of staff named Andreea who very professionally guided me to the hotel. Andreea was very helpful and took care of our needs with booking in and explaining the concessionary car park details.
The hotel was very clean and had everything you required to say safe whilst there, plenty of hand sanitisers and notices about social distancing etc. The room was very nice, quiet and looked out towards the Liver Building in the distance and right next to the Radio City tower.
Just outside the hotel was a fair number of restaurants and bars and 5 minutes away you were right in the middle of the shopping centre. Royal Albert Dock was only 15 minutes walk away with numerous things to see and do, especially the Beatles City Tour with the amazing singing tour guide Damian, well worth a trip.
Breakfast was in the hotels restaurant "Olivers" the staff were very friendly and the breakfast was full English or Continental, both were very nice.
I would definitely recommend this hotel if you are just having a quick stop over, business trip or family treat.
Well done all! Hope to get back again one day :)
Richie.
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Date of stay: September 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel benefits from extremely friendly and helpful staff in all areas, especially front desk and bar / restaurant - always willing to help and give advice on what to do in the local area. Best hotel for central location and closeness to railway station. Good parking available at both Queens Street and St John's. Rooms always well cleaned with comfortable beds and generally quiet with limited external noise - rooms facing towards Queen street square are especially quiet. Have been using this hotel for the last 10 years and will continue to do so, mainly due to the consistently high level of customer support from all staff members.
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Date of stay: March 2023Trip type: Travelled on business
Room Tip:Â Good parking availability. Closeness to lime Street station. Make sure use restaurants in bold...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ioana-Alexandra Stanciu, Guest Services / Front Office at Delta Hotels Liverpool City Centre
Responded 16 Mar 2023
Dear bjm0469, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Centre. It is always encouraging to hear positive feedback like yours and we are very pleased to hear that you enjoyed your time with us. We have shared your feedback with team members, and thank you for your loyalty. Thank you for staying at the Delta Hotels by Marriott City Centre and we are looking forward to welcome you back to our property. Sincerely, Ioana-Alexandra Stanciu Night Manager Delta by Marriott Liverpool City Centre ioana-alexandra.stanciu@deltahotels.com +44 151 476 8000
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Contemplating whether to drive or not to our recent trip to Liverpool we stumbled up this hotel, and I'm glad we did. Given its literally opposite Lime Street Station, our decision was made and trains booked.
From the get go, we knew the decision made was the right one. A nice clean City Centre hotel with friendly staff to check us in. Upon doing so we were advised being Elite members our breakfast and parking was complimentary, with the latter otherwise costing an additional £16 per night. Needless to say this was not an issue, as we didn't drive but for those who would the carpark is literally next door.
Both our rooms were clean and spacious superior rooms overlooking the square and the fourth floor. Complimentary coffee/tea and water was provided in the rooms, despite which the water was not replenished every day like the others.........small thing thing though.
Breakfast on the first floor was plentiful, providing ample choices of continental and cooked........thanks to the chef (sorry forgot to ask his name) for the delicious hot omelettes and boiled egg. For those vegans, there is an option as my wife asked and the kitchen kindly cooked some vegan sauces for her.
Whilst the above all was fantastic the best thing is the location of this hotel, literally walking distance where one would want to go to other then Anfield Stadium which was a 10-15 mins Uber ride. Other then that, walking through the town centre towards the Albert Docks took us no more than 15 mins with ample signs but you CAN'T get lost.
Being in the town centre you're really spoilt for choice in terms of dining, with the usual named place but a lot of independents. We chose the later and ate at Akasya (Turkish) and Rudy's Albert Dock (Italian), you won't be disappointed.
Needless to say, when visiting Liverpool again this will certainly be our go to hotel
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Ho, Guest Services / Front Office at Delta Hotels Liverpool City Centre
Responded 11 Aug 2023
Dear LondonMrD, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at Delta Hotels by Marriott City Center. It is always encouraging to hear positive feedback like yours, and we are very pleased to hear that you enjoyed your time with us. Thank you for staying at the Delta Hotels by Marriott City Center and we hope you choose us again whenever your travels bring you back to Liverpool. Kind regards,
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Stopped over night here with my wife from Tuesday 7th March to Wednesday 8th March, parking in car park ( multistorey ) right next to the hotel, this is a very tight hotel to drive into with sensors in car buzzing all the way up but nice size parkling places. reception staff very helpful and pleasant book in nice and easy. two lifts up to rooms, we were on fourth floor room 413 (key card) use key card to open door to reception at night. Room we had a kingsize bed and it was a good size room trouser press by door as you come in, bathroom clean and good lighting, toiletries supplied including mouthwash, free digital safe in wardrobe, hair dryer, ironing board and iron in there also, dressing gowns and slippers x2 supplied, coat hangers supplied 6 in our wardrobe, big tv with great choice of channels,brew station and fridge, usb sockets with plug sockets and also a set of four usb points in bedside table. breakfast is self servive but offers a good choice and in a nice setting on the first floor.
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Date of stay: March 2023
Rooms
Location
Service
Room Tip:Â The higher the floor the better the view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steven Ho, Guest Services / Front Office at Delta Hotels Liverpool City Centre
Responded 11 Mar 2023
Dear dclbrown61, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Delta by Marriott Liverpool City Centre. It is always encouraging to hear positive feedback like yours, and I am really pleased to hear that you enjoyed your time with us. Please note your feedback has been shared with the hotel team as a way of understanding how we can continue to deliver great experiences. Thank you for staying at the Delta by Marriott Liverpool City Centre and we hope you choose us again whenever your travels bring you back to Liverpool. Sincerely, The Front Office Team
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Dear Ms. Tash,
We could absolutely arrange the excursion and assist you with transportation. Please, contact us anytime and we will be there to help you.
Have a lovely day,
Front Office
There are more places to choose from in the Liverpool area.
PRICE RANGE
RMÂ 467 - RMÂ 951 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott liverpool, liverpool marriott
LOCATION
United KingdomEnglandMerseysideLiverpoolCentral Liverpool
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Delta Hotels Liverpool City Centre?
Many travellers enjoy visiting The Cavern Club (0.4 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (1.6 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (0.7 km).
