Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#4 of 112 hotels in Liverpool
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The stylish Novotel Liverpool Paddington Village offers a variety of facilities including 3 sophisticated meeting rooms, fully-equipped gym, informal coffee shop and a contemporary restaurant and bar. All 221 rooms are equipped with air-conditioning, iron & board, hairdryer, high speed Wi-Fi, tea & coffee, mini-fridges, safe & 55inch TVs. The hotel is in a fantastic location in the City's Knowledge Quarter, just minutes away from multiple University Campuses and main transport links.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Novotel Liverpool Paddington Village is celebrated by guests for its spacious, modern rooms boasting comfort and impressive views, although a few deem them basic. Its prime location is within easy reach of Liverpool's highlights, and the hotel's array of amenities earns high marks for both variety and convenience. The establishment's cleanliness and chic atmosphere are consistently applauded, with the friendly staff enhancing the welcoming ambiance.
While the value is generally appreciated, especially for breakfast, parking and dining costs have raised some eyebrows. Service is lauded, with staff commended for their attentiveness, despite occasional mixed reviews regarding breakfast service.
Location
Convenient
Atmosphere
Welcoming
Rooms
Modern
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Lovely stay at Paddington village. All the staff we met were very friendly and helpful. Room was clean and had everything we needed. Fantastic selection of tasty food in the restaurant - great service from the staff. Great service from house keeping too. Thank you all.
Read more
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 23 Jul 2024
HI There, Thank you so much for the wonderful 5* review and great feedback . We really do appreciate and value your kind words and will be sure to share this with all the team , who love to receive such praise. We hope we have the pleasure of welcoming you back in the near future for another great stay ,. Cheers Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visit Liverpool fairly regularly and have previously stayed in the Titanic, The Hilton and the Double Tree, this is probably our new favourite.
We booked a studio for 2 nights with breakfast. We think studios have the corner rooms with 3 windows offering more space but also better views of the city. We asked for a high floor which was noted given we had been located on the top floor. Upon arrival you can pull in to the drop off area outside to unload luggage but only have a strict 15/20 minutes. Parking is located just a couple of minutes walk away and is £12 for 24 hours.
The lobby is very relaxed with lots of space and check in was quick & easy. When we returned after dinner on the first night we noticed a constant buzzing coming from what we assumed was the air conditioning unit. Reception sent someone up immediately and we had moved rooms within 10 minutes with minimal fuss.
The following morning I went down for breakfast which was excellent. Good quality bacon & sausage with plenty to choose from. Because my wife was getting ready for a wedding, she couldn’t quite find the time to come down for breakfast. I called reception and asked if we could have a bacon sandwich and a croissant brought up for her. Now even though we had paid for breakfast, I understand it probably wont have covered room service, and expected to pay extra. Reception however kindly arranged this with no additional cost and Its little things like this that can really make a stay.
The bed was extremely comfortable, shower good pressure, extremely clean and housekeeping even replenished waters and biscuits which we probably wouldn’t have expected.
In terms of location, it’s just outside the hustle and bustle which we prefer and everyone we interacted with was genuinely friendly and helpful.
We are very fussy when it comes to hotels but this was faultless. At the price point I think its great value and we will certainly be coming back for our next trip.
Thank you for a wonderful stay
Read more
Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 20 Sept 2022
Hi Simon, We really appreciate you taking the time to share your thoughts from your recent stay with us and score us an amazing 5*. It makes me so proud to read that we have now become your new Favourite place to stay when visiting our amazing city. Our aim is to be the best Hotel , and by reading your review , it sounds like we got everything just "spot on " for you. I will be sharing your review with the team, as I know they adore receiving such positive feedback. We hope you now become one of our regular guests when visiting Liverpool , and look forward to welcoming you back soon. Cheers Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This is a brand new hotel in the city that I was lucky enough to experience for a night out in the city centre.
The hotel is well located on the fringes of the town centre, ideal for the university area or city centre hospitals and a 10 minute walk into the city centre itself.
Inside it is super clean, very modern and spacious. The check in desk is not really a desk but an open plan table, keeping the feel throughout open and airy.
The room was really large with an enormous super king sized double bed and a large walk in shower in the bathroom. Air con was set just right, there was an iron and ironing board, hair dryer, tea and coffee facilities, and lots of space.
A special note to the staff who helped us on the day. Felipe and Rikesh were very welcoming on the front desk and went out of their way to make us feel at home. They helped to book a taxi and were very chatty but professional throughout.
Breakfast was full English with continental options too. The full English was well presented and cooked well, pastries were delicious and there were also several cereals that I did not try.
All in all it was a superb experience in an excellent hotel.
Read more
Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 29 Aug 2022
Hi Anderg Thank you for sharing your amazing 5* review from your recent stay with us. We are delighted to hear you loved our beautiful Modern new Hotel, with its superb location just a short walk into town, amazing buffet breakfast, and friendly team to look after your needs. I will pass on your feedback to the team, especially our two lovely young gentlemen Felipe and Rikesh on reception, both a real credit to our business. We hope you come and stay with us again on your next trip to our amazing city . Cheers Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is one of the best hotels I have stayed in and as a travel agent I have stayed in a lot. On first inspection the hotel was beautiful, clean, and peaceful. The staff were very friendly and the Christmas tree at the front well I wanted to take that home with me. The room was easy to find and it was clean with a very big bed which was so comfortable. The bathroom had a rain shower in the big shower which was really good. I had a peaceful nights sleep on both nights I was there almost like the rooms were soundproof. Breakfast was spot on they had everything you could want for breakfast from pastries to full English to cereal. A nice selection of juices and I didn't even have to ask for decaf coffee as that was there to. My evening meal was out of this world and I would come back to eat here everytime now. I had the seabass which was beautiful. There is plenty of seating in the restaurant so you are not on top of others. Couldn't ask for more and will be stopping back here again in January.
Read more
Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 28 Nov 2022
Hi There Wow thank you so much for this amazing 5* review. We massively appreciate your lovely comments about all areas of the hotel. I will ensure this is shared with the whole team, so we can celebrate success together, as they absolutely love receiving such great comments. We look forward to welcoming you back again in January... All the very best from the Team at Novotel Liverpool Paddington Village. Cheers Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were greeted with a warm & friendly welcome by Amanda, she was so helpful & checked us in quickly & efficiently. She gave us a Map of Liverpool & pointed us in the right direction for walking into the city. The Room was FAB, Modern, spotlessly clean with amazing views over the city (we were there on 31st December so great to watch the Fireworks !!) We loved the location, about 15/20 min walk downhill into Liverpool to the Shops & Restaurants etc (up hill coming back 😀 !!) We prefer not to be in the city centre so found this Hotel to be ideal for us. We were going to a Show on the evening & Amanda booked us a Taxi to take us - nothing was a problem ! The bed was very comfy & we slept well. Breakfast was Self service, replenished regularly & delicious 😋 We were happy with the Multi-storey car park which wasn't connected to the Hotel but was only a building or so away from the Hotel We would definitely stay here again, 10/10 from us ! There is a small Tesco Store about 7/8 mins walk away, which was handy if you'd needed or forgotten anything. Thankyou to all the Staff for their friendly & helpful service (especially Amanda)
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 21 Feb 2024
HI Linda We really appreciate you taking the time to review your stay with us and score us a fantastic 5*. It is wonderful to hear how much you enjoyed our beautiful hotel , its superb location , and had wonderful service from our team. Thank you so much for my special shout out, so very much appreciated!! I will ensure your kind words are shared with all the team who love to receive such praise and graitutude. We hope we have the pleasure of welcoming you back to us soon for another memorable stay. Cheers Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here in September and returned again in November for overnight stay for a concert. Professional staff and in my opinion my impression is the hotel seems well run. Clean hotel with lovely sitting areas and also a coffee shop. The bathroom is very nice and stocked with Ritual toiletries which is an added bonus. The bed was extremely comfortable also. Breakfasts on the four days in total I had was very nice indeed with a very good selection of hot and cold food which was always nicely presented. The only negatives I would say is that there is no drawers in the room to put your things in and our last room did not have a chair in it when we stayed this time. We did eat in the restaurant but found it to be expensive for the portion size of the fish and chips which we got. Car parking is about five minute walk away. Overall a nice clean well run hotel in the lovely city of Liverpool.
Read more
Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 12 Nov 2023
Hi there. Thank you so much for sharing your amazing review. It is a pleasure to hear you enjoyed your overall experience with us and we look forward të welcoming you back again soon . Cheers Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic hotel, good location. Rooms were very modern and clean. All amenities needed were in the room - hair dryer, iron and ironing board, fridge, safe, kettle and shampoo shower gel extra. The room was spacious with a large tv.
The restaurant had a good selection on the menu and breakfast was a buffet with plenty of choice for continental and cooked options. Hot drinks and cold drinks were help yourself so no having to wait for drinks.
Fantastic hotel and fantastic service!!
Read more
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 29 Nov 2022
Hi Lucy Thank you so much for sharing your thoughts from your recent stay with us and scoring us an amazing 5*. We are so pleased that you loved everything about our hotel, from its superb location, modern spacious rooms, fantastic restaurant , and top notch service from our team. We are looking forward to welcoming you back on many more occasions. Cheers Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel quite a few times since it opened, I have previously been impressed by the cleanliness, good soundproofing, and lovely food. Not to mention welcoming attitude of staff. However on this occasion I had problems on arrival. There were hairs in the sink, a broken toilet seat, Foundation and lip gloss smeared over the air con control box, and the tea making area was filthy! Someone concerning just after Eurovision it looked like a party had continued and cleaning was too much effort. I politely and non confrontationally called reception and the response I received was a sigh. She then said she would send housekeeping up. I said I wished to change room. Again she replied this is what I’m doing. Housekeeping arrived and said they were there to clean the room. Again I reiterated I wished to move rooms as it was too unsanitary. Housekeeping replied I have no authority. Girl on reception called again and said she would speak to her manager. I was eventually moved and the male who checked me in ( and was extremely polite) showed me to my room and said I had a drinks voucher. He apologised as did I as I hate making a fuss. No issues with the room for the rest of the stay. On my return home I realised I left some toiletries in the shower which I know people will say that’s your fault. However on contacting the hotel they claimed the room was empty! So now I’m down £50 to replace them. They were either thrown away (or kept) either way transparency is appreciated
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 22 May 2023
Hi There, Thank you so much for sharing your review , and highlighting the issues you faced whilst here. I am so sorry that on this occasion, your stay was not up to our usual high standards of cleanliness, and the arrival , and staff initial response was not appropriate either. We really do value guest feedback , which we use to help us make improvements , or put some training in place with the team, to ensure this does not happen again. I would really like some more information on dates of stay etc, so I can talk to the team in depth, and investigate the missing toiletries. If you could email me direct, I would love to have the chance to discuss this a little further . My email address is amanda.carlisle@accor.com. I am sure this was a one off, and I really do hope you can give us another chance, so we can prove this. Kind regards Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Novotel Paddington Village is particularly well located for the University of Liverpool, Metropolitan Catholic Cathedral and Royal Liverpool University Hospital. The hotel was built a couple of years ago and is apparently the tallest hotel in Liverpool at 16 storeys which provides excellent views of the city. A range of rooms are available including studios and disabled rooms. The hotel has parking available at an adjacent multi storey car park. The hotel is approx 35 mins to Albert Dock and 15 minutes to Lime Street station. Room was of a good size and clean. Bathroom had a walk in shower with Grohe shower. A very good breakfast was included in the price which was buffet style and with both continental and Full English being available. There is a bar available as well as a coffee lounge during the day. All staff were friendly and professional. I would definitely recommend the hotel.
Read more
Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 3 Jul 2023
HI CMalone857, We really do appreciate your excellent 4* feedback following your recent stay with us, thank you so much. It is a pleasure to hear how much you loved our location, spacious comfy rooms, with walk in shower, superb buffet breakfast and coffee shop, and of course great service from our amazing team.... the perfect recipe for a memorable stay. We hope we will now be your number 1 choice when next visiting our city, and look forward to welcoming you back again soon. Cheers Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When checking in we received room number 315. However the keys weren’t working. Keys were for room 312 as our in the key holder which was pretty annoying arriving in the middle of night. In room 312 hand wash soap dispenser wasn’t working. The next day we found a braw under the bed and other different quit disgusting things. Also the chrome cast didn’t work. We were then given a new room and some free drinks. Fine and the chrome cast now was working. However, again the hand wash soap dispenser wasn’t full. They told us it was a batch of mistakes from the deliver. However, they’d just forgotten to refill it. The following morning someone from the room service woke us up 7.45 because they thought we’d ordered four cookies. WTF?! There also was missing a toilet brush which is quit annoying as one can imagine. All in all just too many things not working properly.
Read more
Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Carlisle, Other at Novotel Liverpool Paddington Village
Responded 2 Oct 2022
Hi there Alexander, Thank you for taking the time to write your review and highlight once again your issues to us. I apologize that your stay did not run as smooth as expected. I will look into further all your issues with each department to ensure it does not re occur. It is pleasing to hear the team tried to rectify your problems , by offering solutions. We have had some issues with our latest batch of Rituals dispensers, so I can assure you the team were offering you a truthful explanation. We also do not provide toilet brushes in the bedrooms. I can assure you , should you stay again , we would show you how good we are. Regards Amanda
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Liverpool area.
PRICE RANGE
RMÂ 394 - RMÂ 836 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandMerseysideLiverpool
NUMBER OF ROOMS
221
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
NOVOTEL LIVERPOOL PADDINGTON VILLAGE: UPDATED 2024 Hotel Reviews, Price Comparison and 292 Photos (England) - Tripadvisor
Frequently Asked Questions about Novotel Liverpool Paddington Village
Which popular attractions are close to Novotel Liverpool Paddington Village?
Nearby attractions include Williamson’s Tunnels – Friends of Williamson’s Tunnels (0.3 km), Victoria Gallery & Museum (0.4 km), and Williamson Tunnels Heritage Centre (0.4 km).
Are there any historical sites close to Novotel Liverpool Paddington Village?
Many travellers enjoy visiting The Cavern Club (1.8 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (0.3 km), and Western Approaches HQ Museum - The Battle of the Atlantic Experience (2.1 km).
