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Malmaison Liverpool

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Malmaison Liverpool
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2,591 Reviews from our TripAdvisor Community

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Showing 2,575: English reviews
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Hampshire
Reviewed today NEW

Good hotel,very helpful staff and service The food was first class....the bedroom was ok good views of the river Mersey...... would we stay there again when we are next in Liverpool,yes most definitely.

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Helpful?
Thank angiebabeHampshire
London, United Kingdom
Reviewed yesterday NEW

This is a great Malmaison. Everything you would expect from a Mal. Friendly staff, decent drinks and food, and a slightly rowdier than usual crowd. The rooms were great and comfy with a proper walk-in shower. The views over the docks were nice enough. The bar was a decent spot to grab a quick dinner, but was definitely one for...

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Helpful?
Thank Nick E
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear Nicvkemmel, Many thanks for your review of Mal Liverpool, we do hope that you will return to Mal on your next visit of Liverpool! Love Mal x

Kent, England
Reviewed 3 days ago NEW

The Hotel itself is okay, perhaps a bit too much dim lighting in the corridors and the beds were comfortable enough. I had checked in with one of my party putting the room on a company credit card, so later when I asked for room service I was refused and told that I'd need to go down to reception and...

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Helpful?
Thank GSRider
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear GSRider Many thanks for your review regarding Malmaison's Policy on deposits on check in. Your feedback has been passed onto the relevant Management team. Love Mal x

Reviewed 3 days ago NEWvia mobile

The hotel overall is very nice and clean, and the drinks at the bar are good. However, customer service was terrible, we had to wait 10 minutes to check on whilst the man on the desk had a chat on the phone, and had to wait 20 minutes for drinks as the bar staff were unable to serve one person...

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Thank Max P
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Max P Many thanks for your review of Mal Liverpool Your feedback regarding the service has been passed onto the appropriate Manager to ensure your experience is not repeated. Love Mal x

Huddersfield, United Kingdom
Reviewed 3 days ago NEWvia mobile

Just had two nights here, whilst the hotel was lovely it was the staff that let it down. I requested some warm milk sending to the room as I was not feeling great and the girl on reception advised it would be sent straight up .... never appeared! We asked 3 times at breakfast for gluten free toast that never...

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Helpful?
Thank Wonderwoman31
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this review

Dear Wonderwoman31 Many thanks for your review of Mal Liverpool. Your feedback has been passed onto the appropriate Manager to ensure that your experience is not repeated. We do hope that you will return again Love Mal x

Cork
Reviewed 5 days ago NEWvia mobile

Stayed in this hotel for 3 nights and had a fab time. Check in was quick and our room was very modern and the bathroom was amazing! Only gripe we had was that it's about 10-15 mins walk into the centre of Liverpool, this didn't bother us during the day but at night we didn't feel safe walking home,so we...

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Thank Holidayloverxox
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear Holidayloverxox, Many thanks for your review of Mal Liverpool, we do hope that you will return to Mal on your next visit of Liverpool! Love Mal x

London
Reviewed 1 week ago

Stayed in the Kop Suite which was tremendous. Staff are excellent and the breakfast and in room dining is of a high quality. Located on the river in a very quiet area. I would highly recommend this hotel.

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Thank dante30
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear dante30, Many thanks for your review of Mal Liverpool, we do hope that you will return to Mal on your next visit of Liverpool! Love Mal x

Gateshead, United Kingdom
Reviewed 1 week ago via mobile

Stayed for business in a standard double room for two nights. Here's my breakdown: Reception: - Slow, not overly friendly. Rooms: - Great room even if mine looked at a main road in the back. - Bed very comfortable - Mini Bar and snacks available but massively overpriced. - rooms are quiet Food: - Really good. Would recommend the mal...

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Helpful?
Thank Jonathan H
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear Jonathan H, Many thanks for your review of Mal Liverpool, we do hope that you will return to Mal on your next visit of Liverpool! Love Mal x

Reviewed 1 week ago

This is a beautifully decorated hotel with brilliant views of the Liverpool docks. The bed was really comfortable and there are huge walk-in showers. The staff were friendly to. My only criticism is that the restaurant is not vegan-friendly.

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Thank Tanja K
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear Tanja K, Many thanks for your review of Mal Liverpool, we do hope that you will return to Mal on your next visit of Liverpool! Love Mal x

London, United Kingdom
Reviewed 1 week ago

The overall experience of the hotel was amazing, I took my boyfriend here for two nights for his birthday as I had also purchased Liverpool tickets. As soon as we walked in the hotel was amazing and the staff all around were very kind and helpful, couldn't do any more for you. The room was lovely was very clean, and...

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Helpful?
Thank HayleyMarkwell
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review

Dear HayleyMarkwell Many thanks for your review of Mal Liverpool, we do hope that you will return to Mal on your next visit of Liverpool! Love Mal x

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Malmaison Liverpool

Address: 7 William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: RM443 - RM1,269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Liverpool 4*
Number of rooms: 131
Reservation Options:
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Also Known As:
Malmaison Liverpool Hotel Liverpool
Malmaison Hotel Liverpool
Liverpool Malmaison Hotel
Hotel Style:
#14 Luxury Hotel in Liverpool
#19 Romantic Hotel in Liverpool
#20 Business Hotel in Liverpool
#26 Family Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Liverpool staff and other travellers.
23 questions
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Questions? Get answers from Malmaison Liverpool staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views over the Mersey”
 of 5 bubbles angiebabeHampshire, 29 Mar 2017 | Read review
“room looking over the Mersey is definitely the best”
 of 5 bubbles kendtimmins, 17 Mar 2017 | Read review
“didn't try all the rooms ! but if you get a chance of a suite (the toffee room or the KOP) take it”
 of 5 bubbles hilaryj2015, 14 Mar 2017 | Read review
“choose the river side view...”
 of 5 bubbles fiz18, 10 Mar 2017 | Read review
“Ask for a river view”
 of 5 bubbles hanibags, 28 Feb 2017 | Read review
5 of 5