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62 Castle Street

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62 Castle Street
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743 Reviews from our TripAdvisor Community

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Showing 733: English reviews
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Castle Douglas, United Kingdom
Reviewed 1 week ago

Room only. Getting a bit jaded looking. NO breakfast or food facilities. Bed comfortable but duvet cover was patched and the stitching was unravelling and I kept catching my hand in it during night and it woke me up. Very tatty for an executive room.

Thank Patricia G
Management response:

Hi Patricia, Thank you for the review of your recent experience of 62 Castle Street. We are currently going through a painting and decorating program throughout the hotel which includes corridors, bedroom and bathrooms. We appreciate all guest comments and we want to ensure we exceed expectations on a daily basis. I apologise about the linen issue and will speak...

London, United Kingdom
Reviewed 2 weeks ago via mobile

.....they really do mean Room Only. I really wanted some water when I got back to my room. Nothing. Tried to call reception, 3 or 4 times, nothing. Sink in the bathroom only produced hot water, no matter what direction the tap was in. I got woken this morning by a fella ringing from another room who wanted an ironing...

Thank Keith M
Management response:

Hi Keith M, Thank you for sharing your feedback about the recent experience of 62 Castle Street. At the moment we are a room only hotel but over the next month we are going to introducing snacks and beverages into the hotel. I'm concerned to read of the tap issue as we have had no other reports of this within...

Reviewed 2 weeks ago via mobile

We recently stayed hear for 2 nights and I can't recommend it enough central location amazing views from our executive suit and all the staff where lovely really accommodating and friendly! It has a very laid back feel to it which is rare to find in a busy central hotel! Would definitely stay hear again.

Thank claire louise H
Management response:

Hi claire louise H, Thank you for the excellent 5* review of your recent experience here at 62 Castle Street. Our location as you have seen is one of the best in the city and close walking distance to a high number of attractions Liverpool has to offer. Our team work hard to ensure expectations are exceeded and I will...

Skelmersdale, United Kingdom
Reviewed 2 weeks ago via mobile

The room we were given just made my heart sink! There were stains on the carpet and the bathroom ceiling was peeling plus the shower continuously dripped through the night! The decor needs a complete overhaul! Do not look at the duvet! Plus you could see the dust on the phones! Will not be staying here again! Such a shame...

Thank jberry70
Management response:

Hi jberry70, Thank you for sharing your experience with us from your recent stay here at 62 Castle Street. The feedback will be acted upon immediately with the team and I apologise if the stay wasn't to the expectation we know that we can exceed. We do have a painting and decorating program going on in the hotel and I...

Reviewed 3 weeks ago via mobile

Staying here for the weekend been here for one night and never felt so safe and content in any hotels that I have ever been in and I couldn't off asked for nicer staff Nicholas and Connor made my self and my partner feel very welcome and at home could not do enough for us and highly 100% recommend this...

Thank Jessica D
Management response:

Hi Jessica D, Thank you for taking the time to provide us with your 5* review of 62 Castle Street. It is always good to read such positive reviews and it is good to see we exceeded your expectations. I'll share your review with the team and especially Connor and Nicholas who have obviously left a really good impression. Thanks...

Newton Abbot, United Kingdom
Reviewed 4 weeks ago via mobile

Old, tired hotel. Lovely big room but stained carpet and no double glazing. Shower constantly dripping so asked to be moved to another room. This room was smaller and very dark. Unable to open windows and stifling hot. Very bad nights sleep. Wouldn't stay again BUT nothing but praise for hotel staff. Very friendly and nothing was too much trouble.

Thank belindabrint
Management response:

Hi belindabrint, Thank you for sharing your 1* review with us here at 62 Castle Street. Our hotel receives many comments from our guests and we aim to provide a positive experience from the minute they walk through the door right through to the departure. I will review your comments with the team and go through with Housekeeping and Maintenance...

St Albans, United Kingdom
Reviewed 5 weeks ago


Thank Glasgow870
Management response:

Hi Glasgow870, Thank you for sharing your 1* review with us here at 62 Castle Street. We welcome many guests from single occupancy rooms to couples and families who all come to stay at the hotel with expectations of a positive stay. Unfortunately due to the external noise from the Restaurant adjacent, I can see you never received this. We...

Lancaster, United Kingdom
Reviewed 19 February 2017

Needed a good clean sticky floor room full of dust needed a good clean bathroom needs a seriously clean shower dripped all night. I would not stay here again ... in the centre of town great for sight seeing and restruants bars and clubs

Thank Superwoman60
Management response:

Hi Superwoman60, Thank you for sharing your 3* review with us here at 62 Castle Street. Please accept my apology for the shortfall in service and that the room wasn't to the expected standard. I will share your review with the team and ensure consistency is maintained across the hotel. I'm sorry to see that this experience has left a...

A TripAdvisor Member
Level Contributor
8 reviews
1 helpful vote
Reviewed 16 February 2017 via mobile

Lovely hotel . positioned right in centre.Rooms huge and tastefully decorated ..found staff really friendly and helpful. Few minutes walk to places to eat.shop or visit. Only problem was noise (music )we could hear till about 1-30 am.from bar next door.we did mention this to receptionist who couldn't move us as hotel was full. But apologised and said they were...

Thank A TripAdvisor Member
Management response:

Hi, Thank you for 4* review of 62 Castle Street. Our hotel is located directly in city centre and is a good base to go and explore Liverpool. The bedrooms are all open plan and are some of the biggest hotel rooms in the city. Our team are always available to recommend many amazing places to visit and choices for...

Southwell, United Kingdom
Reviewed 13 February 2017 via mobile

This is a great location and gives me everything that I need. Great location, great night sleep. Staff pleasant and friendly. Stayed here on many occasions and great value for money. There's plenty of places to grab breakfast and evening meals

Thank RomanKnight224
Management response:

Hi RomanKnight224, Thank you for sharing your 4* review with us here at 62 Castle Street. We receive many comments about our location as it is amazing to be right in the thick of the action around Liverpool city centre. Our team are a friendly bunch and are always on hand to assist with directions and recommendations for food and...

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  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
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  • Non-Smoking Rooms
  • Suites
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  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Official Description (provided by the hotel)
62 Castle Street is a 4 star hotel in the heart of the City Centre. 62 Castle Street is a Grade II listed building which was built in 1868. The luxurious hideaway of 62 Castle St is more than just an exclusive hotel. The original site was known as "The Old Bank" although, dramatically transformed in 1985 the building has maintained its unique features including, the main staircase, huge marble pillars and stunning high decorated ceilings, not forgetting the old bank vaults, which still remain intact to this day! The 4 star hotel offers 20 individually designed Suites offering guests high quality and spacious rooms. All rooms have King-size beds, a lounge area with sofas or lounge chairs and a flatscreen LCD TV. All rooms have two phones in the room, and are equipped with a desk for working or used as a dressing table. The large stylish rooms include modern en-suite bathrooms with powerful drench showers and some with Baths and all luxury toiletries. The rooms have an amazing full Length leaner mirror which is a main feature in the rooms. The rooms are even large enough to unwind and do Yoga. Some rooms have Juliet balcony doors which flood the room with natural light. 62 Castle St Hotel does not have its own restaurant/bar, however we are in the heart of the city centre and our team have a wide knowledge of the best places to dine. Whether you are coming to Liverpool 1 for a shopping extravaganza or experiencing the excitement of the Beatles phenomena or simply visiting for business, the hotel is within easy reach of everything Liverpool has to offer. ... more   less 

Additional Information about 62 Castle Street

Address: 62 Castle Street, Liverpool L2 7LQ, England
Region: United Kingdom > England > Merseyside > Liverpool
Price Range: RM344 - RM1,233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — 62 Castle Street 3*
Number of rooms: 20
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Also Known As:
62 Castle Street Hotel Liverpool
62 Castle St Liverpool
62 Castle St Hotel Liverpool
Hotel Style:
#33 Romantic Hotel in Liverpool
#35 Family Hotel in Liverpool
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Questions & Answers

Here's what travellers have asked, with answers from 62 Castle Street staff and other travellers.
7 questions
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7 months ago
Workington, United Kingdom
over a year ago

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Questions? Get answers from 62 Castle Street staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No rooms could escape the noise of disco”
 of 5 bubbles Glasgow870, 20 Feb 2017 | Read review
“This is a room only no food on offer not even breakfast”
 of 5 bubbles Superwoman60, 19 Feb 2017 | Read review
“All rooms look great!”
 of 5 bubbles PhilBaroni001, 19 Dec 2016 | Read review
“Definitely chose one of the Exec rooms the increased size and seating area etc really make it worthwhile.”
 of 5 bubbles RussellP833, 1 Dec 2016 | Read review
“Rooms ar eof an extremely high standard and the costs ar very reasonably.”
 of 5 bubbles SScott007, 16 Nov 2016 | Read review
5 of 5