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BEST WESTERN Palm Hotel

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BEST WESTERN Palm Hotel
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744 Reviews from our TripAdvisor Community

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Showing 607: English reviews
gateshead
Reviewed 1 week ago

this hotel was well staffed friendly the room was faultless one of the best nights sleep I have had in a hotel really comfortable bed the night manager shelton was a very helpful and jose on the bar was like an old friend we were made very welcome and will certainly return next time we are london

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Helpful?
Thank graham b
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Graham b, Thank you so much for staying with us and for taking the time to post this 5* review of your experience at the Palm Hotel. I'm pleased to learn that you enjoyed your stay and it makes me happy to read that you found our team to be extremely friendly and that you would stay with us...

London, United Kingdom
Reviewed 1 week ago

From the outside this hotel looks a bit dated but inside it was lovely and clean. Came down to London to see a gig at the roundhouse. The hotel was in the perfect location with a bus stop outside and a tube station roughly 20 minutes away. The room was clean and spacious. You can't get many hotels with a...

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Helpful?
Thank Roseanna M
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Roseanna M, Many thanks for your lovely review. I am delighted to hear that you enjoyed your stay with us. It is fantastic to hear that you feel welcome and looked after by our teams on your stay. We are looking forward to welcome you back very soon! Best wishes Ivona J - Operations Manager.

Havant
Reviewed 3 weeks ago

Nothing special (apart from the sausages at breakfast which were delicious!) Stayed two nights. Bed comfy. Rooms at front - v noisy at it is on a mail dual carriageway. Plenty of choice at breakfast, just not very well organised. Tables left uncleared, topping up of breakfast slow, asking for tea / coffee / toast - slow. Cold drinks -...

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Helpful?
Thank Goldpilatesbabe
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Goldpilatesbabe, Thank you for your feedback. I am very sorry to hear that we did not meet your expectations during your stay. We appreciate all feedback whether positive or negative and we would like to welcome the opportunity to restore your faith in us as we would hate for you to stay elsewhere in future. If you have time...

Reviewed 3 weeks ago via mobile

We checked in yesterday afternoon and were lucky to get a parking space. When we checked in we were not told there was an event in the evening. So when we returned to our room in the evening we were greeted with loud music. We mentioned this to the reception staff and they tried to find us a different room...

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Helpful?
Thank Glenn T
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Glenn T, Thank you for taking the time to share your experience with us. We are disappointed to hear about the issues you experienced during your stay in our hotel and would like to sincerely apologies once more for the inconvenience caused. I would love the opportunity to discuss your comments directly with you. Therefore if you can kindly...

Reviewed 16 January 2017 via mobile

Stayed here previously nothing really much changed. Staff very friendly. Not really for families as during the week used by contract workers. Limited parking. First come get the spaces. Parking available in streets but you must pay. Free wifi and sky tv. Non smoking. Will stay again but will get take aways as meals are quite expensive and limited menu.

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Helpful?
1Thank Peter S
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Peter S, Many thanks for your constructive feedback. It is great to hear that you overall enjoyed your stay in our hotel. We look forward to accommodating you once more. Best wishes Ivona J – Operations Manager.

Burnham-On-Sea, United Kingdom
Reviewed 12 January 2017

I stay in an awful lot of hotels. Probably 50+ a year through work and personally. This one has become my number 1 in terms of badness that I've had the pleasure of gracing! I stayed there with my fiancée and parents for one night in December and from the word go, it was basically a catastrophe. Firstly, my mum...

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Helpful?
1Thank nick_grimsley
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Nick_Grimsley, Thank you for your detailed review and we were extremely sorry to read of your disappointing stay. Your overall experience falls far short of the standards we strive for and which you can rightfully expect from a Best Western Hotel. I would like to take the opportunity to discuss your experience directly with you. If you could kindly...

Kildalkey
Reviewed 9 January 2017

Hotel staff really won us over. They were so attentive, helpful and seemed to enjoy their job. Room was on second floor -quiet, clean, warm, shower excellent, Free WiFi. Staff booked us a taxi to take us into Theatreland. Only £16 for 20 minute journey. On our return in the early hours they were happy to arrange supper for us.

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Helpful?
1Thank AliB123238
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Alib123238, Thank you for your comments relating to your recent stay with us. At the Palm Hotel, we strive to give our guests the highest possible level of service and we are honored to know that you enjoyed your stay. We look forward to welcoming you back very soon. Best wishes Ivona J - Operations

Huddersfield, United Kingdom
Reviewed 3 January 2017

Our room was ground floor rear, very tidy, clean and with the usual facilities, we couldn't get hot water in the spacious bathroom/shower but very polite and helpful receptionist assisted (coming to the room) and informed that it needed running (from a centralised boiler). Plenty of space in the room (TV had been changed to Italian Menu but easily changed...

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Helpful?
Thank stuart_gee
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear stuart_gee, Many thanks for your feedback. It is great to hear that you enjoyed your stay in our hotel and our hotel suited your needs. We always try our best to help our guests as much as we can. We look forward to accommodating you once more. Best wishes, Ivona J – Operations Manager.

England, United Kingdom
Reviewed 2 January 2017 via mobile

After 2 failed attempts at finding a hotel, we came across this one. Was not difficult to find. Very little parking. If you need it, good luck. The room was basic yet comfortable. For the price, I think it was money well spent on a hotel in London on a Saturday night. There was a party going on the ground...

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Helpful?
Thank Marty G
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Marty G, Many thanks for your feedback. It is great to hear that you enjoyed your stay in our hotel and our facilities suited your needs. I will share your lovely feedback with our teams. We are looking forward to welcome you back in the near future. Kind regards, Ivona J - Operations Manager.

Berlin, Germany
Reviewed 28 December 2016 via mobile

This hotel it s not worth the money you pay and certainly doesn't deserve the 4 stars. Noisy (you are basically sleeping on the highway) no hot water in 2 rooms for 2 morning (not a coincidence), problem with cards and electricity, far away from the metro. AVOID

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Helpful?
1Thank DeniseDeLuca
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear DeniseDeluca,Thank you for taking the time to share your experience with us. We are disappointed to hear about the issues you experienced during your stay in our hotel and would like to sincerely apologies once more for the inconvenience caused. I would love the opportunity to discuss your comments directly with you. Therefore if you can kindly contact me...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 

Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Region: United Kingdom > England > London
Price Range: RM388 - RM633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Palm Hotel London
Hotel Style:
#72 Best Value Hotel in London
#311 Luxury Hotel in London
#370 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palm Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One at the back of hotel - 215 is a big twin but did smell. The lift is very efficient.”
 of 5 bubbles Goldpilatesbabe, 30 Jan 2017 | Read review
“Rooms in a completely different hotel will be the best option!”
 of 5 bubbles nick_grimsley, 12 Jan 2017 | Read review
“Second floor was very quiet”
 of 5 bubbles AliB123238, 9 Jan 2017 | Read review
“possibly not roadside, but we had no noise on rear side”
 of 5 bubbles stuart_gee, 2 Jan 2017 | Read review
“A good size double room on the first floor, good access via lift”
 of 5 bubbles SGFDewey, 9 Nov 2016 | Read review
5 of 5