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BEST WESTERN Palm Hotel

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739 Reviews from our TripAdvisor Community

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Showing 603: English reviews
Newquay, United Kingdom
Reviewed 18 June 2016

Very plesent stay Breakfast was great Night manager was under prepared for the rush after the Coldplay concert!!! Parking onsite was a blessing. Staff were really friendly and very helpful The gym downstairs looked pretty good too We have booked to go back in September as we are going to another concert st Wembley stadium.

Review collected in partnership with 7Ideas.com
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Helpful?
Thank Graham L
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Graham L, I wish to thank you for choosing to stay at the Best Western Palm Hotel and for taking the time to give us your feedback. I am delighted to hear that you had an enjoyable stay with us and that we have met your expectations. We look forward seeing you again in September! Best wishes Ivona J...

Reviewed 18 June 2016 via mobile

Planned a trip with my friend and found this hotel through expedia. Upon arrival I was expressed with how the lobby looked, appealing and clean. We were greeted by a man named Paul who spoke a bit too quiet but he was extremely nice. When we got to our room we noticed that the air consisting and the tv were...

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Helpful?
Thank Mykaila S
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Mykaila, Many thanks for your review, we really do appreciate it! Really pleased to hear you enjoyed your stay and thanks for the positive feedback about our friendly staff. We’re all looking forward to welcoming you back soon. Warm regards, Ivona J – Operations Manager.

Manchester, United Kingdom
Reviewed 17 June 2016

This is the best hotel l ever stayed in london. Staff was helpfull,breakfast was so good.room was big and clean especially bathroom was wonderful. We really felt so special. The only my comment is that the hotel far from city center but there are busses close to it.

Review collected in partnership with Amoma.com
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Helpful?
Thank ilknur d
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Ilknur d, Thank you for your enthusiastic review. I am delighted to hear that you had a lovely time at our hotel. It is fantastic to hear that you felt welcomed and looked after by our teams. We are looking forward to welcome you back very soon! Best wishes Ivona J - Operations Manager.

Leicester, United Kingdom
Reviewed 17 June 2016 via mobile

This hotel was very reasonable, we paid approx £130 for a room with breakfast for 2 of us. The hotel is easy to drive to, not far off the M1. There is free parking. I was a little worried because we weren't going to be in Central London but it was easy to get into the City, on a short...

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Helpful?
Thank Sheilz W
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Sheilz W, Thank you for your review. It is great to read that as a hotel, we exceeded your expectations. I am pleased to hear that you enjoyed your stay and that you found our rooms clean and comfortable. We’re all truly looking forward to welcoming you back soon! Kind regards Ivona J – Operations Manager.

Norwich, United Kingdom
Reviewed 16 June 2016 via mobile

I am amazed by this place and highly recommend it. I found it on booking.com at a good night rate of £60 for a double. We went to a Coldplay concert in mid June. The hotel was very easy to get to from the north circular, there is good parking at the front too. The reception is very smart and...

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Helpful?
Thank GreatDaines
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear GreatDaines, Thank you for your amazing feedback relating to your recent stay at the Palm Hotel. We pleased to know that you enjoyed your stay with us. We look forward to welcoming you back soon. Kindest regards, Ivona J - Operations Manager.

Province of Naples, Italy
Reviewed 14 June 2016

Review collected in partnership with Amoma.com
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Thank georgerL7394TF
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Chesterfield, United Kingdom
Reviewed 14 June 2016

We booked this hotel through Expedia for our trip to Wembley. We prepaid before arriving. We arrived at the hotel at 10pm. There was a very loud party in progress. We requested a quiet room when booking. Arrived to find we had been moved from a quiet top floor room to one right above the party. The room vibrated with...

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5Thank Marie W
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Marie W, Thank you for taking time to provide your feedback. I’d like to repeat here the apologies we have already made to you by phone. I’m sorry that you didn’t get the opportunity to enjoy the hotel as our other guests do. Our team here work very hard to keep our guests happy, and are pleased and proud...

Liverpool, United Kingdom
Reviewed 12 June 2016

Review collected in partnership with Amoma.com
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Thank dominich58
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Reviewed 12 June 2016

Staff here are friendly enough, yet the processes of the hotel are weak and will cause things to go wrong, thereby having a negative impact on your stay. Parking is limited and on a first-come basis. After check-in, I agreed to a £50 pre-authorisation for any extras. At our first visit to the bar, I couldn't charge any of the...

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4Thank Paul D
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear Paul D, First and foremost please allow me to apologise for your recent disappointing experience at our hotel. We strive to provide the highest levels of service and standards to all our guests. I would like to take the opportunity to discuss your experience directly with you. If you could kindly please contact me at operations@palmhoteluk.com it would be...

Reviewed 12 June 2016 via mobile

We travelled from Manchester to stay in this hotel on a busy weekend. The main reason we chose it was the location, price and parking. Location is okay but there's not much in walking distance. The website states it is easy to get to Wembley stadium but that really isn't the case via the tube! Price was acceptable for us...

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2Thank mbanks123
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review

Dear mbanks123, Thank you for taking the time to leave us your review. I am very sorry to learn that you experienced some challenges along the way. I would love the opportunity to discuss your comments directly with you. Therefore if you can kindly contact me directly via operations@palmhoteluk.com I would be very grateful. I look forward to hearing from...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 

Additional Information about BEST WESTERN Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Region: United Kingdom > England > London
Price Range: RM370 - RM553 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palm Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Palm Hotel London
Hotel Style:
#52 Best Value Hotel in London
#308 Luxury Hotel in London
#370 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palm Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Palm Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in a completely different hotel will be the best option!”
 of 5 bubbles nick_grimsley, 12 Jan 2017 | Read review
“Second floor was very quiet”
 of 5 bubbles AliB123238, 9 Jan 2017 | Read review
“possibly not roadside, but we had no noise on rear side”
 of 5 bubbles stuart_gee, 2 Jan 2017 | Read review
“A good size double room on the first floor, good access via lift”
 of 5 bubbles SGFDewey, 9 Nov 2016 | Read review
“Rooms to the rear a quieter”
 of 5 bubbles Chimpanzee1001, 30 Oct 2016 | Read review
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