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As long as somewhere is clean and safe I’m generally easy going. This was neither.
Broken loose tiles on steps to entrance to apartments was dodgy. Walking past stained mattress in corridor on way to apartment, whilst electric cupboards open to all - should have...More
Unsafe area near balcony of 15ft drop to concrete by stairs with no lighting - breach of health and safety. Air con pumping hot air and no thermostat to control this. Not helpful in 28 degree summer heat. No loo roll (seriously). Sheets didn’t fit...More
Stupidly I booked So Sienna Hammersmith and then checked out the trip advisor reviews – but at least it meant we were mentally prepared for an awful experience…
When we check in we were shown out the main hotel to a house around the corner...More
Where do I start we arrived for check in we had no Electricity only light none of the sockets worked our room was dirty with previous guests hair still on bedding and on cabinet. Nothing worked . We informed staff we were offered another place...More
Disorganised - although there is a kitchen there are no implements to cook a meal, no pots/pans, no kitchen knives, no tea towel, etc etc. I asked for these on my first night nothing was done about it. I needed an iron, none in either...More
Management response:Responded 4 weeks ago
Thank you for choosing SOSienna Apartments Hammersmith.
We are truly sorry to learn about the experience and any shortcoming that you have had during your stay. We will certainly investigate this further and address this with the concerned departments immediately.
Please be assured...More
Response from rainbowbright23 | Reviewed this property |
I had over £500 taken from my bank account through Booking com by this hotel, 2 weeks before Christmas. They will not cancel the rooms I booked and refuse to see that they have done anything wrong. I cancelled the rooms with... More
I had over £500 taken from my bank account through Booking com by this hotel, 2 weeks before Christmas. They will not cancel the rooms I booked and refuse to see that they have done anything wrong. I cancelled the rooms with 24 hours of booking them due to unforeseen circumstances and my money was stolen the very next day.