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4.5
#227 of 1,148 hotels in London
Location
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Value
The Westbourne Hyde Park is a contemporary boutique hotel situated in the heart of London, one street away from the iconic Hyde Park. We are based in an extensively renovated Victorian building that was lovingly transformed into a modern hotel with a state of the art technology and luxury touches. You will find 96 stylish rooms and suites with gorgeous décor, famous Hypnos beds, rainfall showers, 40 inch Smart TVs and high spec mini kitchens equipped with premium Vileroy & Boch crockery and cutlery, Nespresso machine, fridge, electric hob, microwave and more! - all to make you feel like you found your luxury London home. We are located in the heart of London, just a short walk away from Hyde Park and beautiful Italian gardens, Kensington Palace and Kensington Gardens. The famous Notting Hill area, Oxford Street and Paddington are 15min walk away. With a Lancaster Gate tube station just across the street, all of London landmarks and attractions are within an easy reach.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English, French, Spanish, Arabic and 7 more
Location
51 Gloucester Terrace, London W2 3DQ England
The Westbourne Hyde Park Hotel London
841 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We booked here because we was supposed to be going to Winter Wonderland and the location seemed perfect for it but like all things in 2020 that got cancelled but I would still say the location was good for a weekend in London. Area seemed safe and tube & train stations were within 5 min walking distance as well as the park which was lovely to walk through on a morning. Oxford Street was within 30 min walk and straight forward enough to get too.
I think we got one of the smallest rooms which was okay as there was only 2 of us for a 3 night stay, the kitchen is perfect and was a key factor to why I booked here, always nice to have a fridge in a hotel in England as most don't have them. Shower was very powerful and the room was nice and cosy with a nice view. The only thing I would say is the room needs coat hooks, middle of winter and cold outside so we had big coats with no where to put them. There is enough space on the walls so I would deffo say they would be beneficial especially in the smaller rooms like ours!
Temp checks, hand sanitiser throughout and 1 way system through the hotel for Covid which showed me they are taking the safety of their guest and staff correctly :)
I would deffo stay here again and next time will look at booking through the hotels website and it seems you get more benefits when booking through them directly!
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiren Kirupakaran, Owner at The Westbourne Hyde Park Hotel London
Responded 4 May 2021
Dear Danielle,, Thank you very much for your lovely review after your recent stay at The Westbourne Hyde Park London. I am more than delighted to see that you had such a wonderful time with us and made the most out of our excellent location along with our facilities. It is always a pleasure to receive guest feedback and your particular praise of the team is truly appreciated by all. The team and I sincerely hope to welcome you back again on any upcoming visits to London. Kind regards, Kiren.K General Manager
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Great moderately priced hotel near two train stations for easy access to the sights of London. The staff was efficient and knowledgeable and when I discovered the previous lodger in my room had smoked, I notified management who within 5 minutes relocated me to a clean room. The entire facility is smoke-free, but some rascal had tried to get away with it. What I will remember is how quickly it was resolved. Kudos!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kirenKirupakaran, General Manager at The Westbourne Hyde Park Hotel London
Responded 10 Feb 2020
Dear Guest, Thank you for taking the time to write this wonderful review about the recent stay at The Westbourene Hyde park Hotel. Firstly, I am extremely pleased to see that you had such a wonderful experience staying with us. It was a pleasure to read your commnets about my team, room aminities and location. Appolgies for somking smell and my team move you'll to anotherone. Yes we do get few like this. I look forward to welcoming you back to The Westbourne Hyde park Hotel in the not too distant future. Best wishes, Kiren.K General Manager
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We stayed 4 nights while touring London. Very convenient location, 5 min walk from Paddington station. Staff were extremely polite and caring with good services. We were given a room on the first floor. The room is a bit small in size (as with other hotel rooms in London), no walking space after opening two medium sized luggages, but is very clean and well equipped. There is a kitchenette with plates, pans and cutleries available as well as a microwave. There is free provision of tea and nespresso, with small tubes of milks in the fridge for tea. Very nice tough and much better than using powdered milk. There is also a very powerful kettle which boils water in a minute. Air conditioning is self controlled so you can set the temperature that suits you. Bed and pillow are ok, nothing too special. The washroom is clean with free shampoo, conditioner, body wash and soap made by Molton Brown, which despite its brand name, neither me or my wife finds to be good as it makes your skin feel greasy.
The only complaint I have is noise. We are on the first floor to noise from the street is audible and loud at night. The washroom also has an automatic venting which turns on with the light and is annoyingly loud. It isn't so loud that it disrupts your sleep but something to look out for for those sensitive to noise.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kirenKirupakaran, General Manager at The Westbourne Hyde Park Hotel London
Responded 21 Feb 2020
Dear Jensen, Thank you for your very kind words. I am thrilled to read that you enjoyed your overall experience here at The Westbourne Hyde Park. Thank you so much for highlighting the team and the service you received. Great to see that our location worked so well for you and I do hope to welcome you back in the very near future. Had you have made ourselves aware of the noise issue, we would have been able to resolve this for you immediately. Kind Regards, Kiren.k General Manager.
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Stayed here for a spontaneous weekend in London with my partner and it was by far the best hotel I have stayed in. The staff were extremely helpful and the check in at reception was fast and easy. Not sure if it is the same for every room but the hotel does take a £50 breakage deposit at check in but you are guaranteed it back after a few working days. The hotel is set in a very picturesque street near Hyde Park and there are many cute coffee shops and shops nearby. The hotel is also near Kensington Palace and other tourist attractions. I highly recommend.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kirenKirupakaran, General Manager at The Westbourne Hyde Park Hotel London
Responded 10 Jan 2020
Dear Will, Thank you very much for your lovely review after your recent stay at The Westbourne Hyde Park London. I am more than delighted to see that you had such a wonderful time with us and made the most out of our excellent location along with our facilities. It is always a pleasure to receive guest feedback and your particular praise of the team is truly appreciated by all. The team and I sincerely hope to welcome you back again on any upcoming visits to London. Kind regards, Kiren.K General Manager
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Not a safe hotel. Hotel staff removed a very expensive Apple Watch from our room when we were out during the day. When we confronted management, they said they could not take our word that it had been taken. At our request, they checked the room key records and admitted, however, that the only people who had entered our room after we left were a cleaning woman and a supervisor. After claiming to have talked to the two employees, their defense was that both employees denied taking the watch. Their “solution” was either for us to accept a paltry settlement or they could submit an insurance claim. We requested that they submit the insurance claim, which they never did, despite requests from us that they follow through on what we had agreed. Go ahead and stay at this hotel if you don’t mind having expensive items removed from your room by hotel staff with no consequences whatsoever.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiren Kirupakaran, General Manager at The Westbourne Hyde Park Hotel London
Responded 13 May 2022
Dear Philip, There is no evidence that your watch has been removed from your room, which we have addressed. Also, we do not have any proof that you actually brought in an expensive watch. Simply demanding at reception to compensate for lost property is inappropriate, and publishing a negative campaign is unacceptable. I have reported this matter to Trip advser. Regards, Mr k. kiren General manager.
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The location is good. Appreciated that the hotel allowed me to check in 2 hours early at no charge. Unfortunately the bathroom had a highly intrusive handicapped chair in the shower stall affixed to the wall. Taking a shower required some calisthenics. The room safe was literally on the floor with very unclear instructions on how to use it. Climate control system was wholly inadequate for the humidity. The iron came with a wire that probably 3 feet long at the most. Ironing was quite an adventure. The good news is that between crawling on the floor to get to the safe, doing calisthenics in the shower and sweating profusely due to poor AC, I managed to lose a bit of weight.
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Date of stay: September 2019
Cleanliness
Service
Sleep Quality
Room Tip:poor climate control made the room very humid and stuffy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kirenKirupakaran, General Manager at The Westbourne Hyde Park Hotel London
Responded 20 Feb 2020
Dear Bill, We are disappointed that the Hospitality offered to you on your recent visit to The Westbourne Hyde Park was unsatisfactory and our sincere apologies are offered for our shortfalls in service on this occasion. Please be assured this is not a true reflection of the exemplary Customer Service we aspire to achieve. Your feedback is most appreciated and we hope to be able to welcome you back to the Westbourne Hyde Park in the near future. Kindest Regards Kiren.K General Manager
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In a time when other hotels have been cutting corners with customer service and room cleaning due to COVID, The Westbourne Hyde Park stands head and shoulders above many. The staff are highly attentive and courteous, the hotel and bedrooms are extremely clean, and the hotel room amenities are excellent. I couldn’t fault a single thing about this hotel, it met all our expectations and would definitely stay again. Thank you guys, five stars.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiren Kirupakaran, Owner at The Westbourne Hyde Park Hotel London
Responded 5 Aug 2021
Dear Robin, Thank you for taking the time to write this wonderful review about your recent stay at The Westbourne Hyde Park. We are delighted and appreciated it I am extremely proud of my team and will be sure to share your lovely comments with everybody. It has been an absolute pleasure to read your fantastic review and I hope to have the opportunity to personally welcome you back to us in the not too distant future. Best wishes, Kiren.K General Manager
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Perfect location 5 min walking from Paddington. Friendly and acommodating staff. Had the oportunity to meet the Manager Kieren who went out if his way to make sure I was happy with the Room. Super clean and comfortable rooms with kitchenette, microwave, kettle, plates, saucepans and mini fridge. Iron and table, hairdryer. One of the best beds I had in hotel acommodation. Complimentary water, teas and expresso pod machine, Molton Brown toiletries and rainfall shower with great pressure and very hot water . Covid secure, front door is locked and you can only access if staff let you in. Hand sanitizers all around the hotel. Supermarkets and delis around the corner and Lancaster Gate Undergound station 3 minutes walking in front of Hyde Park. Cristiano in reception was friendly , polite and a pleasure to talk to. Thank you! I will be back and I recommend it for sure.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiren Kirupakaran, Owner at The Westbourne Hyde Park Hotel London
Responded 4 May 2021
Dear DrClau, Thank you for writing this lovely review about your recent stay at The Westbourne Hyde park Hotel. It thrills me to see that you enjoyed your time with us, in particular that you felt my team were gracious and attentive. Our team take great pride in delivering an exceptionally superior service for all of our guests and will be delighted to see that you had such a good experience. I am pleased that you are very happy with our room, amenities, cleanness and location. Once again, thank you so much for sharing your stay with us here on Trip Advisor. We very much hope to welcome you and your wife in the near future. Best wishes, Kiren.K General Manager.
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Good location, close to dried out Hyde Park and two underground stations, including overcrowded Paddington. Lots of bad to worst restaurants, overpriced convenience stores and understocked pharmacies.
Generally speaking, the hotel is in good condition and has efficient front desk staff, with the notable exception of a gentleman who lectured me that, in reality, it was my fault that I was getting bad housekeeping (as described below). Evidently ignoring him, I attributed his reaction to age and a complete lack not only of training but of very basic common sense.
Now the challenge to get a decent housekeeping:just forget it, it is a lost battle. Clearly, this service runs unsupervised and thus with poor or absent standards: one day they knocked at my door at 8:45 and the room will be sparkling clean before 11 while the next day I had to report that, by 16:00, the room had not been cleaned. They did "cleaned" it all-right: fix bed, take trash away, change towels, period. And all in a hurry
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for one night as daughter running the marathon and we wanted to be near Paddington Station. This is a great find and we’ll definitely be back. The location is perfect, very close to public transport and wonderful Hyde Park but on a side street so very little road noise. Slight problem with a fellow guest meant I had to say something at 3 in the morning but that’s not the hotel’s fault. The rooms are well equipped with kitchenettes, good coffee and full size fridge and the beds are very comfortable. Lovely welcoming staff on reception who were very happy to store bags, call taxis etc.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip:Rooms at the back and a higher floor are the quietest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiren Kirupakaran, General Manager at The Westbourne Hyde Park Hotel London
Responded 18 Jan 2022
Dear Alison, Thank you so very much for taking the time to review The Westbourne Hyde Park Hotel on TripAdvisor. It was such a pleasure to have you staying with us, and I am delighted to read of what an enjoyable experience you had. Your compliments regarding the services and facilities of the hotel are much appreciated . We looking forward to welcoming you back to the hotel in the near future. Warm regards, Kiren. K General Manager.
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Broxburn, United Kingdom36 contributions20 helpful votes
No hotel parking but in street parking, Maybe a public car park close by. I'm just back from London last week after driving from Edinburgh and we parked for the weekend in Nine Elms Sainsbury's which was quite a bit cheaper than other parking. (We didn't stay in the Westbourne this time because we had our dog and it isn't dog friendly.)
There are more places to choose from in the London area.
PRICE RANGE
RM 741 - RM 1,387 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
96
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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