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Shaftesbury Metropolis London Hyde Park

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Shaftesbury Metropolis London Hyde Park
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1,273 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Showing 1,104: English reviews
Osøyri, Hordaland, Norway
Reviewed 6 November 2014

The staff at this hotel was very nice, helpful, so we felt very secure with eveything. The room we got when we arrived was small, but we got a very nice bigger room with everything we needed when we asked for it. The cleaning was exellent, clean towels every day. When we needed help with things, the staff did everything...

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Helpful?
Thank Vibeke S
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we will pass your comments...

Solihull, United Kingdom
Reviewed 6 November 2014

Nice room, friendly staff, good location, close to Hyde park , Lancaster gate tube station, Paddington tube station. Close to Marylebone station. Breakfast was average. Complimentary Wine and fruit in room.

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Helpful?
Thank Joan S
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for writing a review following your recent stay at The Shaftesbury Metropolis London Hyde Park. I am most delighted to hear that you had a wonderful stay with us. Moreover, I am most happy to hear about the staff and other facilities which hotel provides was suitable to you. We hope that you will give us...

England, United Kingdom
Reviewed 4 November 2014

Good points - staff pleasant and helpful and make this hotel. Close to Lancaster Gate Tube and Paddington station. Rooms are clean, with a small bottle of wine, fruit/ cola, but no drinks opener???? Bad points - Street walkers hang outside on the corner of the hotel each evening I was horrified when we walked back from the tube. Very...

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Helpful?
Thank Misstwinklestoes
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I am sorry to hear that you find our local area unsafe. However, I must state that we never come across any event or any kind of inconvenience in past. Moreover, I am...

Sibenik, Croatia
Reviewed 3 November 2014

Dear, if you want to go to London go to the Shaftesbury Metropolis. It is very clean hotel with polite staff. Also, we got very good price through their web page for 4 night inc. breakfast. Hotel is in a great location, near to Hyde Park. Paddington and Edgware tube station are 2 minutes away. Rooms are small like in...

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Helpful?
Thank ivana m
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park due to transfer from other hotel. Your business is very important to us and we value your feedback. By telling us your feedback especially room size, it really gives us to understand your needs. In regards to advance payment,...

wirral uk
Reviewed 2 November 2014 via mobile

Its a 5 min walk from lancaster gate on the central line or paddington. Area busy ,bustling etc Room was upgraded to a club .very tiny.cramped (good job didnt get first room then) Requested high floor.got 2nd.by lift. Felt very warm and stuffy. Got a free platter of fruit and bottled drinks.no cap opener though. Which is silly. Tv speakers...

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1Thank svenlock
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay with us here at the Shaftesbury Metropolis. Your business is very important to us and we value your feedback. By giving us your feedback especially Local area; it gives us an opportunity to improve and we will certainly look into the points which you have mentioned and act accordingly....

Cork, Ireland
Reviewed 29 October 2014

Fantastic hotel with wonderful staff. We were not entirely happy with the initial room we were given and the hotel staff were happy to move us to another room as soon as one became available and had our luggage moved for us for when we returned to the hotel.

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Helpful?
Thank jeancttr
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis London Hyde Park for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. We work hard to keep our all guest satisfied & I am glad you liked second room which we offered you. We ensure every guest has a relaxing visit &...

Reviewed 28 October 2014

Shaftesbury Metropolis London Hyde Park: Is one of the most preferred hotels for leisure and business travellers, It is very conveniently located as well.I would like to thank the entire staff of the hotel , specially Mr Chetan who was very helpful throughout our stay. I would certainly want to compliment one and all looking after us. Regards Vikas

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Helpful?
Thank CaptVikas
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking time to share your wonderful review. I am delighted that you have enjoyed your recent stays with us. I will certainly pass your feedback to concern staff .Thank you for your positive comments about the Hotel. Hope to welcome you back soon! Kind Regards Gourav Gupta

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 24 October 2014 via mobile

My wife and i arrived late and the staff especially artemis and angelo were a fantastic help to get us to the theatre on time. The room was compact but spotless and comfortable. The staff were extemely helpful and considerate. Once again i must commend artemis and angelo. I will certainly return and would recommend the hotel to family and...

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1Thank A TripAdvisor Member
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you so much for writing this fantastic review on TripAdvisor. We are incredibly delighted that you enjoyed your stay and our facilities and services met your expectations. We are thrilled that you have been left with a positive impression of the Shaftesbury Metropolis London Hyde Park and the service we strive to provide. We hope to welcome...

Wakefield, United Kingdom
Reviewed 22 October 2014

We stayed here on a recent weekend trip to London. We didn't really know the area but it turned out to be a 2 minute walk to Paddington tube station and a 10 minute stroll from Oxford street. We were upgraded on arrival to a club room and when informing the gent on the desk it was my partners birthday...

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Helpful?
Thank StJonny
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for having shared this lovely review on Tripadvisor! I am delighted that you enjoyed your stay with us and that our staff, & service have exceeded your expectations. I look forward to personally meeting you on your next stay with us and remain entirely at your disposal should you require any assistance at all...

Cardiff, United Kingdom
Reviewed 22 October 2014

The hotel is clean, welcoming and professionally run. Rooms are extremely pleasant and well equipped , Staff was very courteous and helpful , and i say specially thanks to Mr Gourav Gupta for his kindness and excellent customer service . I would recommend this hotel to others based on my experiences at this hote

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Helpful?
2Thank Sarah M
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis, thank you very much for having shared this lovely review! I am ever so pleased that the service provided by our team exceeded your expectations and very much look forward to personally welcoming you back on your next stay with us, which will hopefully be sooner rather...

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Amenities

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  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: RM459 - RM1,067 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#251 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with bath was my preference.”
 of 5 bubbles 623oliviao, 13 Feb 2017 | Read review
“Avoid the basement if you can - unless there's a discount.”
 of 5 bubbles 956bazj, 11 Feb 2017 | Read review
“Get to know the staff, they are the most friendly you'll ever find !”
 of 5 bubbles 139jessc, 9 Feb 2017 | Read review
“Only executive rooms are better”
 of 5 bubbles Aninda_mukherjee, 7 Feb 2017 | Read review
“Room away from the main road.”
 of 5 bubbles granthamkevin, 9 Jan 2017 | Read review
5 of 5