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York & Albany

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287 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Paris, France
Reviewed 14 February 2017

Our bedroom was very noisy, the first night we could barely sleep because of water and heating noise. The second night, there was an event we could not sleep until late kids were running int he corridor. Next morning they did the garbage at 6 am in the morning and had a chat outside the window. Then they left a...

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Helpful?
Thank Pina K
GRG R, General Manager at York & Albany, responded to this review

Dear Pina, Thank you for your review in regards to your recent experience at York & Albany. I would like to express my sincere disappointment to hear of your unsatisfactory experience with us. I urge you to contact our guest relations team via guestrelations@gordonramsay.com, where we would be delighted to assist you further. May I take this opportunity to thank...

London, United Kingdom
Reviewed 10 February 2017

We visited the restaurant for my husbands birthday and left very disappointed. Large menu which we were rushed to order from by our waiter who insisted we hurry up as 'he had a large table to serve'. Food arrived lukewarm and the lemon, ricotta and lamb pizza tasted more like a desert. The ambience is rather bizarre, lovely decor with...

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Helpful?
1Thank clare s
GRG R, General Manager at York & Albany, responded to this review

Dear Clare, I am sorry to read we didn't manage to live up to your expectations on this occasion. We hoped we could have done more on the day to encourage you to have a more memorable dining experience with us. Should you wish to discuss your experience in further details please feel free to contact our Guest Relation team...

Reviewed 10 February 2017 via mobile

We hired a gingerbread winter cabin for 8 of us and it was such a cosy and snug experience with beautiful candles and delicious nibbles. The decor and food presentation had so much attention to detail and we had the best waiter in Michael. You could play your own music too. When we went to have a drink before heading...

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Helpful?
Thank Abbie M
GRG R, General Manager at York & Albany, responded to this review

Dear Abbie, We are pleased you and your party enjoyed you Gingerbread Cabin experience with us. I certainly shall pass your appreciation onto Michael and the rest of our team. We hope to see you again very soon. Kind regards, Aymeric

London, United Kingdom
Reviewed 8 February 2017 via mobile

Great little place. Full of character and a welcome change from the usual hotels. Friendly staff - very helpful. They even offered to bring my room service courses up separately! Restaurant seems very popular.

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Helpful?
Thank ExplorerLog
GRG R, General Manager at York & Albany, responded to this review

Dear Guest, Thank you for your positive comments. Yes each of our bedrooms offer individual character, no two rooms are the same, ensuring that every guest has a personal, independent experience. We hope to see you back for an overnight stay again soon. Kind regards, Aymeric

Banbury, United Kingdom
Reviewed 5 February 2017

We visited for lunch with a table of 9 mix of kids and adults. The service was very very slow and when the kids pizzas arrived they seemed to have been made with a salt based dough that made them very unpleasant. After another long wait some of the other meals arrived. Some had obviously been on the pass for...

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Helpful?
1Thank Gill C
GRG R, General Manager at York & Albany, responded to this review

Dear Gill, I would like to express my sincere disappointment to hear of your unsatisfactory experience with us at York & Albany. On behalf of the team I would like to assure you that we usually look after guests with great food and great service, I am sorry that this was not the case on this occasion. Your feedback is...

Olsztyn, Poland
Reviewed 31 January 2017 via mobile

The most efficient and professional service we've ever had , just walked into the restaurant recommended by our friend and been served by this amazing Brazilian waiter Tales ,who answered all our questions , we are amazed by place . We didn't plan to spend a lot but this casual night out turned into most romantic dinner so far ,great...

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Helpful?
Thank ivona_87_87
GRG R, General Manager at York & Albany, responded to this review

Dear Ivona Thank you do much for your great review. Tales started with us not long ago and we are very proud he made your night. We hope to see you very soon. Thanks Aymeric

Reviewed 29 January 2017

Horrible. We ate in the front bar section. If you're not sitting at a dining table (of which there's a restricted number in the bar area) you have two options. You could be at a table which has chairs of a sufficient height at one side, opposite which your companions will be seated on bench sofas much lower than you...

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1Thank LightAndShade
GRG R, General Manager at York & Albany, responded to this review

Dear LightAndShade Thank you so much for taking the time to write about your experience. We are sincerely sorry you felt this way and we took notes of all of your comments to improve our guest's experience. Thank you Best Wishes Aymeric

Reviewed 29 January 2017

I have visited here a number of times and the food here is of very high quality indeed with a constantly changing modern British menu in a lovely and well designed setting with beautiful lighting throughout. I read the last review from someone who made a comment about the bathroom - all I can say is that I do not...

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Helpful?
Thank Guy L
GRG R, General Manager at York & Albany, responded to this review

Dear Guy L Thank you so much for your great feedback. Anthony is our rising star and I am glad to read is made your day. We hope to see you very soon. Best Aymeric

Reviewed 25 January 2017 via mobile

We were served by Anthony tonight who along with the rest of the staff was fantastic. Our expectations were exceeded tonight, the Live music made a lovely atmosphere. The food was superb and the birthday cake was first rate! Most importantly the staff made a fuss of my 9 year old grandson who had a great birthday party! Thoroughly enjoyable...

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Helpful?
Thank Anthony H
GRG R, General Manager at York & Albany, responded to this review

Dear Anthony H, Thank you so much for your very kind review, we are pleased to read that Anthony did an amazing job. If you would like to take a look at our daily offer, I will invite you to visit our website to find the offer that will suit the most for your next booking with us. We hope...

Joshua, Texas
Reviewed 17 January 2017 via mobile

While to food was quite good, I was a little shocked by the condition of the place--specifically the bathroom. The sink was very water damaged and looked terrible. According to his shows, I'm surprised this is allowed in a place that bears his name. That aside, however, the food was quite delicious. The steak was extremely tender and cooked perfectly...

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Helpful?
Thank Rina_Ramos
GRG R, General Manager at York & Albany, responded to this review

Dear Rina_Ramos Thank you so much for your very kind review. We have already repaired our sink and ready to welcome you back at your earliest convenience. Thank you so much Aymeric

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
York & Albany
York & Albany
Cuisines: European, British
No photo provided
Nonna's Deli at York & Albany
Cuisines: Delicatessen
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Concierge

Additional Information about York & Albany

Address: 127 Parkway, London NW1 7PS, England
Region: United Kingdom > England > London > Regent's Park / Kings Cross
Price Range: RM928 - RM1,667 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — York & Albany 4*
Number of rooms: 10
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Also Known As:
The York And Albany
The York & Albany Hotel London
York Albany London
Hotel Style:
#361 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from York & Albany staff and other travellers.
2 questions
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1 month ago
Witham, United Kingdom
over a year ago

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Questions? Get answers from York & Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the one over the kitchen like the plague.”
 of 5 bubbles TartanHornplayer, 13 Jan 2017 | Read review
“There are several types of room and with it being a small hotel, you may be limited as to choice.”
 of 5 bubbles Oldbloke_TH, 26 Nov 2016 | Read review
“room 7 is great!”
 of 5 bubbles alfredoledo, 17 Nov 2016 | Read review
“Try the suite for that special romantic night and enjoy...”
 of 5 bubbles jimslittleadventures, 15 Nov 2016 | Read review
“Not applicable”
 of 5 bubbles KJ57, 23 Oct 2016 | Read review
5 of 5