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Dorsett City London

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9 Aldgate High Street, London EC3N 1AH England
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Room & Suite (192)
Dining (31)

About

#380 of 1,185 hotels in London
Location
Cleanliness
Service
Value
The perfect hotel choice for both business and leisure travellers that offers stylish and contemporary accommodation for the most discerning guests to enjoy, relax, party and refresh. This 13-storey hotel with 267 rooms including suites boasts modern architecture and design; alongside two restaurants, 24 hour gym, 4 meeting rooms and a destination rooftop terrace bar with a panoramic view of London’s most iconic skyline. Located in the heart of the City of London’s Financial district and the gateway to East London with the vibrancy of Shoreditch and its array of galleries, boutiques and markets nearby, the hotel is within walking distance to the Tower of London, Tower Bridge, Leadenhall Market, Tate Modern, Spitalfields Markets, Brick Lane, Borough Market and Columbia Road Flower Market.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Meeting rooms
Rooftop terrace
Wifi
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Rooftop bar
Taxi service
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Minibar
Refrigerator
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English
707Reviews32Q+A58Room tips
Traveller rating
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Elbows29 wrote a review Today
Shropshire, UK248 contributions114 helpful votes
When i arrived at the hotel I walked up to reception and the lady behind it completely ignored me. I was directly in front of her so it must have been deliberate. I had to get her attention and even then she was very rude. No eye contact let alone a smile. Then she didn’t want to give me the benefits I’d been offered. Luckily another member of staff stepped in (I think they’d seen the manner I was being treated) and sorted it all. The lift was being used for some VIP event so getting to my room was tricky. The room was nice, comfortable and clean. Apart from the lady on check-in the staff were great. Sadly first impressions make a big difference to your stay, hence the two stars. Location is good, directly next door to Aldgate tube.
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Date of stay: September 2021Trip type: Travelled on business
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Carmel wrote a review Yesterday
2 contributions
Upon arrival the first impressions were not great! Two girls on the reception desk didn’t seem to know what was going on and not very welcoming at all. No information was given apart from there would be no cleaning for three days. When we arrived in the room it was average but dirty. We found fake eyelashes behind the curtains along with a nice toe nail! I wouldn’t expect this in any hotel especially one that is meant to be a four star. To be honest even after three days I don’t think anything was done in the room and we stayed five nights. The cleanliness is horrific! The only positive we found was the location. Plenty around the area and a tube station right next to the hotel. We wouldn’t stay here again.
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Date of stay: September 2021Trip type: Travelled as a couple
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Lola M wrote a review 26 Sep
1 contribution
The hotel was disgraceful! So what happened was we booked a twin room and not only that we got an email confirmation that we had booked a room with 2 beds. When we actually got there was about 9 o’clock at night we was tired out and it took about 40 mins to get checked in! Then we finally got the key and was so exited until we saw a bed which was bigger than a single bed but smaller than a double bed, it was horrendous. So we went back downstairs and told them they have the wrong room they went upstairs to check and told us that they will be back to our new room with another key and that took about 20 mins so in the mean time we was saying how bad the new room was it was literally 2 different beds squished together and we just said were moving hotels and at that point it was about 10 o’clock at night when they finally get us the key and we go downstairs again and say were not staying here then we ask for out money back which was about £600 and suddenly they just say no and we ask again and they say the only thing we can do is write to the manager at that point we was just sick of it and just walked out and wasted £600. And on trip adviser is said that there is room service but guess what there’s not AND when we got into the first room the beds looked half slept in.
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Date of stay: September 2021
Rooms
Service
Room Tip: Just don’t stay here
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Robert Z wrote a review 21 Sep
Hong Kong, China3 contributions1 helpful vote
This was without a doubt the worst hotel stay I have ever had. Abysmal customer service and cheap and disgusting facilities. Let me explain. We were booked for a long 9-night stay at this hotel. My mood soured instantly the moment I started interacting with the people working at this hotel. At check-in, I was greeted by a completely disinterested person from reception. No 'welcome' or 'how was your trip'. Just someone who is miserable doing the job and more than happy to share her misery with guests. Red Flag #1: THIS HOTEL WILL NOT CLEAN YOUR ROOM. This hotel never bothered to ensure that our room is made up on a day to day basis. Over time, heaps of towels and trash started to accumulate in our room. Disgusting. Despite us notifying reception and management numerous times and being promised that our room will be cleaned regularly ("every other day"), each day we returned from our day in London to find the same dirty room. On top, the front desk team became increasingly unfriendly and confrontational. These people could not have cared less about this situation or trying to fix it. All they do is give you fake promises ("Of course we will clean today") and blame other people ("It's the housekeeping department's fault"). To be fair, one night shift supervisor assisted us cleaning out the room and bringing us fresh towels on one occasion. She also gave us a couple of complimentary perks to rectify the situation. This was literally the only person at the Dorsett who understands and cares about customer service. Red Flag #2 THIS HOTEL IS LOUD AND ROUDY ON THE WEEKENDS. EXPECT DRUG USERS. Be aware that during the weekends (and during the week as well, although to a lesser extent) the hotel bar (Jin Bo Law) turns into a bona fide nightclub. To be clear, this is not the type of welcoming night lounge or hotel bar where one goes to have a nice drink and engage in pleasant conversation. No - this is a loud, roudy place with an awful atmosphere filled with rude and aggressive people. There are also masses of intoxicated party goers gathering in the lobby on the weekends waiting to take the elevators up to the bar. Pass through at your own peril. Apparently this hotel also has a problem with DRUG USERS. The elevators show signs that drug use will not be tolerated. Not sure about you but I have never encountered such signs in any other hotel I have stayed at. The fact that such notices are posted at the Dorsett suggests that these issues exist there. Red Flag #3 AWFUL, AWFUL GUEST SERVICES On departure day, we asked the hotel whether we could store some luggage for the rest of day. The girl we were interacting with informed us that only two items per room could be stored. Well, we had two small suitcases and three smaller tote bags so we asked whether that could be accommodated. Instead of showing any empathy or "let me see what I can do" attitude, this girl simply held a sign into our faces saying only two items can be stored WHILE SIMULTANEOUSLY LOOKING AT HER PHONE. We felt angry and humiliated by this girl's rudeness and "I do not give a s h i t attitude." We ended up carrying around two heavy bags that the Dorsett would not store throughout our last day in London. Miscellaneous: 1) Our mini fridge did not work. 2) Rooms are tiny. Our superior double room is stated at 22 sq.m. I highly doubt that the room was that size as it only provided space for our double bed. There wasn't even enough space for a second bedside table or small chair. Do not be fooled by the adverts which are most likely embellished/false. 3) Aldgate area is sketchy af with many weird people hanging about. Bottom Line: Do not stay here and waste your hard earned cash on the Dorsett. Many other options at a similar price point exists and you are well advised to stay somewhere else. We will certainly never ever stay at anything named Dorsett ever again.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip: Do not stay here.
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Jack P wrote a review 14 Sep
2 contributions1 helpful vote
The hotel and staff were fantastic, the receptionist was so friendly and chatty all three days, they looked after our luggage prior to check in and after check out. The room was great and the bathroom was stunning. It felt very comfortable there. The location was perfect being next door to the tube station so perfect for travel. The only issue was the roof top bar. Yes the view was fantastic however the staff up there were absolutely awful. They treat it like it’s some sort of vip club and that they don’t really want you there. Very short and unapproachable. It’s a shame the staff up there are not the same as the rest of the hotel.
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Date of stay: September 2021Trip type: Travelled as a couple
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PRICE RANGE
US$141 - US$360 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
267
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Frequently Asked Questions about Dorsett City London
Which popular attractions are close to Dorsett City London?
Nearby attractions include Axeperience (0.3 km), Jeff Wayne's The War of The Worlds: The Immersive Experience (0.2 km), and Ceremony of the Keys (0.5 km).
What are some of the property amenities at Dorsett City London?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Dorsett City London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dorsett City London?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Dorsett City London?
Yes, parking is available to guests.
What are some restaurants close to Dorsett City London?
Conveniently located restaurants include Nora Cafe, Pizza Union Spitalfields, and Pizza Union Aldgate.
Are there opportunities to exercise at Dorsett City London?
Yes, guests have access to a fitness centre during their stay.
Does Dorsett City London have an airport shuttle?
Yes, Dorsett City London offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dorsett City London?
Yes, dry cleaning and laundry service are offered to guests.
Does Dorsett City London offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.