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BEST WESTERN Maitrise Hotel

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836 Reviews from our TripAdvisor Community

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Showing 662: English reviews
Ilminster, United Kingdom
Reviewed yesterday NEW

Good budget hotel in London. Room small but clean, air con effective if noisy, shower excellent with plenty of hot water. Reception staff friendly and check in process fairly standard. Continental breakfast better than anticipated. All in all good value for money.

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Helpful?
Thank tnyfrrngtn
Dover, United Kingdom
Reviewed yesterday NEW

Just returned from 2 nights in London where we stayed at the Maitrise Hotel. We were a little worried as we had read many bad reviews about this hotel and as I was trusted to book the hotel for us and another couple, after booking and paying up front my wife read the reviews and said she thought I had...

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Thank Iceman127
Liverpool, United Kingdom
Reviewed yesterday NEW

First off we are not complainers. As long as a hotel is clean, the staff aren't snarling, and you can have a wee in privacy we'll take most things but... The slide bathroom door in the shoe box room couldn't be closed (it needed to slide as there wouldn't have been room to open a door). My partner and I...

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Thank DidumsT
Reviewed 2 days ago NEW

Stayed here in order to make my journey to work next day easier. Booked the exclusive room which is quite a strong name for the room i was given. On arrival was given a room which had a dirty bathroom and looked like it had just been used. Spoke to reception and gave me a second room which had a...

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Thank Derick P
Reviewed 2 days ago NEW

We cannot tell you about our stay as the hotel overbooked... We arrived at 11am and gave our name and dropped off our bags as they said our room was not ready yet. We stayed out all day and arrived back at 11.30pm to be told they had in fact overbooked and we did not have a room. Not only...

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Thank Lewis B
Newcastle upon Tyne
Reviewed 3 days ago NEW

First impression of this establishment was that it was small for a hotel, but there was a number of floors with about 20 rooms per floor. The room we had was one of the smaller rooms, there was only about a foot width at either side of a double bed, we had a dressing table with a TV standing on...

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Thank MacDonald3
Manchester
Reviewed 3 days ago NEW

A friend booked this as we were going to a gig at Wembley Arena, and it was quite a bargain - we were very pleasantly surprised. Rooms lovely, bar and restaurant great and very reasonably priced too. The staff were all consistently friendly and helpful, would definitely return.

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Thank sarahp2306
Ashford, United Kingdom
Reviewed 1 week ago via mobile

Stayed here last Saturday. Whilst our room was really nice our friends were in differing rooms, even though we all paid the same price. One couple didn't even have a window! Issues with heating, smelly aircon, fire alarm battery that needed changing and a maid call at barely 8am when not requested were some of the issues which when mentioned...

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Helpful?
Thank TheClarks55
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for your feedback to The Best Western Maitrise Hotel ,which certainly helps us to monitor and improve our services. As per your review I am thrilled that you had such an enjoyable stay with us.For your friends you did not find the service up to your expectations. For your kind information we provide all room description...

Reviewed 1 week ago via mobile

Firstly, you do have to put a pre-authorised deposit of £50 on a card, but you are assured it will not actually leave your account. Bit annoying. Room was small with a locked door to a shaft between buildings, a bonus as we had booked a room without a window. Bathroom was a good size with a BRILLIANT shower! The...

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Helpful?
Thank CountryLass1
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear guest, Thank you for taking the time to review your recent stay at The Best Western Maitrise Hotel. I was most concerned to read that you have mixed experience during your stay at the hotel. I would like to take this opportunity to sincerely apologize for any inconveniences these issues might have caused. Please note this is a common...

Hong Kong
Reviewed 2 weeks ago

Given the mixed reviews, I was slightly dubious about booking here but with such a great price (for London) decided to give it a go. I paid GBP60 including tax for a double room which for a good standard hotel is exceptional value. And good standard it is. The room was very comfortable with an excellent bed and very pleasant...

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Thank thePaulhongkong
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review

Dear Guest, Thank you for your review of your recent stay at The Best Western Maitrise Hotel. We are pleased that you found the location suitable for you. I have shared your comment to my team. We hope to welcome you back soon. For any future booking please contact to our reservation team directly:Reservations@bwmaitrisehotels.com. Kind Regards, Moin Uddin, Interim General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more   less 

Additional Information about BEST WESTERN Maitrise Hotel

Address: 53-59 Kilburn High Road | Maida Vale, London NW6 5SB, England (Formerly The Quality Maitrise Hotel)
Region: United Kingdom > England > London
Price Range: RM288 - RM718 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Maitrise Hotel 4*
Number of rooms: 110
Reservation Options:
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Hotel Style:
#377 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Maitrise Hotel staff and other travellers.
12 questions
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2 months ago
Newcastle upon Tyne, United Kingdom
Leamington Spa, United Kingdom
1 month ago
Canfield, Ohio
over a year ago

See all questions (12)

Questions? Get answers from BEST WESTERN Maitrise Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay clear of basement think maybe they are the windowless rooms ?”
 of 5 bubbles Iceman127, 6 Dec 2016 | Read review
“Ask for a room with a window.”
 of 5 bubbles LindaA104, 20 Nov 2016 | Read review
“Get a room with a window”
 of 5 bubbles SteveC1811, 17 Nov 2016 | Read review
“Dont book a room here!”
 of 5 bubbles 703scott, 15 Nov 2016 | Read review
“Go for top floor for quieter experience.”
 of 5 bubbles CKBG, 9 Nov 2016 | Read review
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