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The Capital Hotel

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#36 of 1,078 Hotels in London
Certificate of Excellence
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635 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Durham, United Kingdom
Reviewed 30 September 2016

Worst room ever with tiny bathroom my hubby at 6'3 struggled to sit on the loo without burning his leg on towel rail. On arrival no consierge had just leave our car outside and carry in our own cases. One woman at desk and six guests arrived at the same time. Outlaws disappointing much preferred restraunt before. After dinner we...

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Helpful?
Thank kathryncumberland
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write with your feedback. I am sorry to learn that you felt disappointed on this occasion and that your experience at Outlaw’s was not as you wished. As you know from previous visits we have a hardworking team who wish to ensure guests have all the attention they need. It is normal that...

Reviewed 30 September 2016

My one night stay was a pleasure. Upon arriving the staff were professional but also very friendly, and this was true of everyone, the Concierge, Room Service, and even Housekeeping staff were easy to talk to and even share a joke. The room and bathroom were very well appointed and all my preferences (duvet, not blankets, down pillows etc) were...

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Helpful?
1Thank Andy G
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write your glowing review; the team and I were thrilled to read your comments. Always good to be appreciated for a professional, friendly and approachable level of service. I am delighted we were able to accommodate your preferences and that most importantly you enjoyed a good night’s sleep. Hopefully on your next visit...

Reviewed 30 September 2016

Stand out was the Staff they were Excellent. Location for high end shopping in Knightsbridge is great right next to Harrods. Rooms are what you would expect in London around this price level - noice level in the room from the Heating/Cooling Fan was the same in both rooms

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Helpful?
Thank Michael S
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write your kind review. I am thrilled you were impressed by the team throughout your stay, they pride themselves on being helpful, friendly yet professional and as such are our greatest asset. I am delighted you found our location to be so convenient and I hope you were able to enjoy some shopping...

St. Louis
Reviewed 29 September 2016

We spent 5 nights at the Capital and had a very nice stay. We had two rooms connected and they were of average size of hotels in Europe. The room was very comfortable and very quiet; the bathroom modern and the bed comfortable. Turn down service, fruit on arrival. This is a small boutique property with excellent service. Concierge on...

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Helpful?
1Thank Julie G
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write your glowing review. I am so glad you had an enjoyable and comfortable stay with us in one of our interconnecting rooms and that you found our location to be so convenient – we are truly spoiled being so close to Harrods, Knightsbridge tube station as well as the museums and parks....

Chorley, United Kingdom
Reviewed 29 September 2016

First class service throughout. Arrived very early and room understandably not ready, but another room was made available for me to freshen up and change, later when I returned my luggage had been transferred to my new room. Excellent!

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Helpful?
Thank Dave B
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write your lovely review. I am delighted you were impressed with the service. The team and I work very hard to make sure each guest has an enjoyable stay and receives the best service we can provide on an individual basis. We all look forward to welcoming you back on your next visit...

Bradford, United Kingdom
Reviewed 29 September 2016

Stayed for 1 night in a very comfortable and spacious room, lovely traditional character and everything we needed. All the staff were extremely friendly, helpful and efficient, in fact they could not have done more to make our stay any better. Breakfast was lovely and dinner in Outlaw's restaurant was stunning, the food and service were truly excellent.

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Helpful?
Thank Gourmetgirl71
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write with your wonderful feedback. It is lovely to read that you found the team to be so friendly and helpful and that they contributed to making your stay so special. I am delighted that you enjoyed breakfast and that you were impressed with both the service and food when dinning at Outlaw’s....

London, United Kingdom
Reviewed 28 September 2016 via mobile

I needed somewhere near Hans Crescent to take my daughter for cocktails to celebrate her starting University, and this was convenient. It has a tiny, but sophisticated, cocktail bar serving cocktails and mocktails, and I had one of the best dry martinis I've had in a while. Not too hideously expensive for Knightsbridge either.

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Helpful?
1Thank DrSarah62
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write your lovely review – our head barman Cesar and his team were thrilled to read your comments. I am glad you found our location to be so convenient and delighted you chose The Capital Bar to celebrate such a special occasion. I am pleased you enjoyed your dry martini and hope to...

Reviewed 28 September 2016

Me and my partner came and stayed at the Capital, located in the heart of Knightsbridge, checked in late in the evening on Sunday and departed on Tuesday morning. From the word go myself and my partner could not have been treated any better or from any more of a polite team then the amazing staff at the Capital. Whenever...

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Helpful?
Thank jackajbiggs
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

What a treat it is to open Trip Advisor to your glowing and detailed review. Thank you for taking the time to write and especially for mentioning how amazing the team were throughout your stay – I will be sure to pass on your kind words. I am so lucky to work with such a fantastic team who work very...

New York City, New York
Reviewed 26 September 2016

I have to give Five Star to Capital Hotel. it was well positioned, cross from Harrods. The Staff were very friendly and helpful. I will go back again and again. over all, the price and quality of the Service is worth every penny.

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Helpful?
Thank papalynch
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write your wonderful review. I am so pleased you enjoyed our spoiling location, being right next to Harrods, and that you found the team to be so friendly and helpful. I am thrilled that you found the service to be of great value and of course delighted you will be returning to The...

London, United Kingdom
Reviewed 25 September 2016 via mobile

We stayed in the residences part of this hotel. The service here is second to none. From booking over the phone,to checking in on arrival, to check out upon departure. Professional, polite, prompt service. Room service could be improved.

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Helpful?
Thank thewandere
Kate_Levin2016, General Manager at The Capital Hotel, responded to this review

Thank you for taking the time to write your kind review. I am delighted to read that you had an enjoyable stay with us and especially pleased to hear that you found the service to be of such high standard. The team and I work very hard to make sure each guest receives the best service we can provide and...

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Staying in Knightsbridge

Neighbourhood Profile
Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room

Additional Information about The Capital Hotel

Address: 22-24 Basil Street | Knightsbridge, London SW3 1AT, England
Region: United Kingdom > England > London > Knightsbridge
Price Range: RM1,227 - RM2,142 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Capital Hotel 5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Capital Hotel London
Hotel Style:
#35 Luxury Hotel in London
#40 Romantic Hotel in London
#49 Family Hotel in London
#78 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Capital Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Capital Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a couple avoid the Classic Queen rooms.”
 of 5 bubbles sirjasper2014, 14 Nov 2016 | Read review
“corner suites are by far your best choice, both in terms of size and comfort as well as price”
 of 5 bubbles G1446KTrobertob, 6 Nov 2016 | Read review
“Juniors suites are good”
 of 5 bubbles barbaradI3413CL, 31 Oct 2016 | Read review
“Ask the hotel.”
 of 5 bubbles lynnhodgetts, 21 Oct 2016 | Read review
“all rooms are delightful”
 of 5 bubbles 593rachel, 17 Oct 2016 | Read review
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