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Novotel London Waterloo

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Novotel London Waterloo
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2,650 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Waterloo
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Showing 1,271: English reviews
Cambridge UK
Reviewed 2 July 2012

A typical Novotel in an a-typical location...some distance from the centre, no apparent attraction except businesses and government offices nearby. However, the bus connections are excellent and three bus stops away there is an underground station w reveal lines. The hotel was friendly if a little 'cold' in atmosphere, staff helpful, breakfast generous. The only gripe was the coffee: not...

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Helpful?
Thank ClaireFairhaven
Management response:

Thank you for taking the time to give your feedback on this website. I was glad to read the staff were helpful and that you enjoyed the breakfast. There are indeed several great bus connections available just outside the hotel that will take you directly to some of London's highlights. I hope you will choose to stay with us again...

Reviewed 30 June 2012

On holiday from Australia, booked this hotel direct with Novotel was extremely disappointed from the moment we arrived. Check in staff were not pleasant, gave no assistance, showed no interest and to be honest were rude. Once we had got the basic information from them, IE: room location, car park entrance etc and getting this information was like pulling teeth,...

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Helpful?
1Thank Dave S
Management response:

Thank you for sharing your thoughts on Tripadvisor. I was disappointed to read your experience did not meet your expectations. Should you wish to further discuss the issues you mentioned then please contact my Front Office Manager, Lenny Rooijakkers, on H1785-FO@accor.com. Kind regards, Sheila Mitchell General Manager

Seattle, Washington, USA
Reviewed 29 June 2012

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Helpful?
1Thank OneTraveler57
Management response:

Inverness, United Kingdom
Reviewed 28 June 2012

We stayed at this hotel for a week and were very pleased with the reception we received. The staff were friendly,pleasant and helpful. The rooms were clean and comfortable, the food was good and the whole experience was relaxing. It was situated very central for visiting london with a good bus service

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Helpful?
2Thank 993finlay
Management response:

Thank you for your positive comments about our staff and your recent stay at the Novotel London Waterloo. It is always a pleasure to receive good feedback and I will definitely share this with the team. Kind regards, Sheila Mitchell General Manager

Nottingham, United Kingdom
Reviewed 27 June 2012

This is a very good hotel for London. Very generously sized rooms, clean and comfy. Breakfast was of a good standard and the staff were very friendly and helpful. Good location for Garden Museum, London Eye, Westminster and surrounding attractions. Hard to beat for the money in London.

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Helpful?
Thank mikewray
Management response:

Thank you for your positive comments! The Hotel is indeed located close to many highlights in London and just opposite Lambeth Palace and the garden museum. I have shared your feedback with the team and I am sure this will be a great motivation for them. Kind regards, Sheila Mitchell General Manager

Reviewed 25 June 2012

We booked this hotel through a third party site, and got good value for money. It is in a fabulous location, two minutes from Waterloo and just over the river from the Houses of Parliament and Big Ben. Staying here would be perfect for anyone wanting to see the sites - there is a river boat cruise stop literally across...

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Helpful?
1Thank Charmel78
Management response:

Thank you for taking the time to write such a positive review about our Hotel. It is great to read the staff were helpful and that you enjoyed the location. I hope to be able to welcome you back to our hotel again in the near future. Kind regards, Sheila Mitchell

London
Reviewed 24 June 2012

Stayed in London for a few days to do some sightseeing and wanted a base as near to the centre as possible. The Novotel was perfect as it was right by the River and allowed us to access most places either on foot, by bus or taxi. Parking was very secure and reasonable given that we were right by the...

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Helpful?
1Thank FamilyTraveller1970
Management response:

Thank you for your positive review following your recent stay at the Novotel London Waterloo. The hotel is indeed located close to the city centre and within walking distance of some of London's most famous landmarks. I was glad to read you would recommend us when visiting the city and hope to see you back again in the near future....

Lichfield, United Kingdom
Reviewed 23 June 2012

Everything fine - nice place to stay with clean rooms and reasonable parking which is secure. Bar area nice if a little expensive but hey its London. Breakfast staff were very good as was the buffet.

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Helpful?
Thank Andrew R
Management response:

Thank you for choosing to stay at the Novotel London Waterloo on your visit to London. It is always a pleasure to receive positive feedback and will share this with the team. I hope to be able to welcome you back to our hotel in the near future. Kind regards, Sheila Mitchell General Manager

Manchester, United Kingdom
Reviewed 22 June 2012

I recently stayed at this hotel on a business trip to London. The hotel is good for the price, staff were very polite and friendly. The room was queit and had everything I needed and was thoroughly cleaned. The hotel is in a good location, ideal for exploring the city and the walk down the Thames in the morning was...

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Helpful?
1Thank Gnome81
Management response:

Thank you for taking the time to share your recent experience on Tripadvisor. I was glad to read you enjoyed the location of the hotel and that the staff was friendly and helpful. Hopefully we will see you again on your next visit to London. Kind regards, Sheila Mitchell General Manager

tidaholm sweden
Reviewed 21 June 2012

perfecty located hotel in the center of London with nice rooms and friendly and service mindes personal . Bus stop just outside the hotel

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1Thank agnesTidaholmSweden
Management response:

Thank you for your positive comments about our staff. I was also glad to read you enjoyed the location and hope to welcome you back again on your next visit to London. Kind regards, Sheila Mitchell General Manager

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: Pizza, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 

Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Region: United Kingdom > England > London
Price Range: RM704 - RM1,163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Reservation Options:
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Hotel Style:
#219 Family Hotel in London
#230 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Waterloo staff and other travellers.
27 questions
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Athens, Greece
New Delhi, Delhi, India
New Delhi, Delhi, India
Hickory, North Carolina
6 months ago

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Questions? Get answers from Novotel London Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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