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We had a wonderful stay at the hotel. We were very pleased with the room and its comfort.
Personnel was very kindly and helpful.
The hotel is near the underground and it’s very easy to go to the heart of London and all its attractions/sightseeings.
Hotel is ideally located on a quiet street 2 minutes walk from Shepherds Bush tube station. Modern, comfortable rooms, lively bar and very good breakfast. Staff were all unfailingly polite and helpful. We consider staying at K-West a treat and will do so again. Central...More
We arrived at KWest expecting a lovely weekend treat in a part of London that we called home for so long before we moved away. Sadly, a smoky and pokey room didn't start the weekend well and - for the price we paid - we...More
Although a nice hotel, I found it to be overpriced. 1. They upgraded my room without a final confirmation after I requested the information via email. 2. The high end room was on the bottom level of the hotel. 3. The free cell phone the...More
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Response from Simran D, Guest Relations Manager at K West Hotel & SpaResponded today
Thank you for your review.
We value all customer feedback and I’m disappointed to read that your stay did not live up to your expectations.
Your comments in regard to the room upgrade request, spa treatment and afternoon tea are particularly concerning.
My boyfriend and I stayed here on 7th June and they couldn’t have done enough for us. They decorated the room beautifully which was a lovely touch, and staff were very friendly and helpful. Room was a good size, spa was smaller than expected but...More
1 Thank giorgiasilvestri97
Response from Simran D, Guest Relations Manager at K West Hotel & SpaResponded 4 days ago
Thank you for your lovely review and for sharing your feedback regarding your recent stay at K West.
I really appreciate your comments in regard to the service you received from our team and the standard of the room you stayed in. It...More
shepards bush and Westfield shopping centre is a short walk away under 5 mins lots of restaurants and shops. Westfield is a huge mall. I would visit balans society for a nice brunch or breakfast. Jamies italian. Carluccios... More
shepards bush and Westfield shopping centre is a short walk away under 5 mins lots of restaurants and shops. Westfield is a huge mall. I would visit balans society for a nice brunch or breakfast. Jamies italian. Carluccios is closeby too. Dorsett hotel is also closeby.
Response from Simran D | Property representative |
thank you for your question. We are able to supply two additional sofa beds in the room plus a baby cot for your youngest child. This would mean that the fourth child would need to share the king-size... More
thank you for your question. We are able to supply two additional sofa beds in the room plus a baby cot for your youngest child. This would mean that the fourth child would need to share the king-size bed with yourselves if that would be suitable for you. This arrangement would enable you all to stay in the same room.
Alternatively you may choose to book two separate rooms with one parent in each room. If you decide to go with the latter option please get in touch with us after you have made the reservations so that we can allocate the rooms next to one another.
I hope this helps.