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Hilton London Metropole

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#581 of 1,087 Hotels in London
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Hilton London Metropole
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4,162 Reviews from our TripAdvisor Community

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Showing 3,440: English reviews
Chicago, Illinois
Reviewed 21 October 2014

We choose this hotel because of its value for money and location. Once we arrived we have to queue in a long line to get a room key. The next morning we had the queue again to eat breakfast. However our room was very spacious and very clean. The concierge was always kind, greeted us at the door and got...

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Helpful?
Thank Kontiki98
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to leave us a review on TripAdvisor. We are delighted to hear that you chose to stay in our hotel because of our location and excellent value for money that we provide. It is disappointing to hear that your experience was negative due to having to queue at check-in and breakfast. However,...

Bellaire, Texas
Reviewed 20 October 2014

I recently stayed at the Hilton Metropole for most of a week. The hotel is a 5 minute walk from to Paddington Station, which is a 15 minute express train from London Heathrow. Note that there is another Hilton right inside Paddington station if you want to be right at the station. The neighborhood did not appear to be the...

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Thank George B
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time and posting a very detailed review on TripAdvisor. First I would like to apologize for any inconvenience you experience during your last stay at the Hilton London Metropole. Your comments are very important to us and will be forwarded to the relevant department for their attention. Our hotel is currently undergoing through...

Washington DC, District of Columbia
Reviewed 20 October 2014

I very much enjoyed my stay at the Hilton London Metropole. The room was clean and comfortable, albeit small with a limited view. The location is a 15-20 minute walk from Marble Arch and Hyde Park and several Tube stations for easy access to much of London. It is also a 5-minute walk to London Paddington Station for regular and...

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Helpful?
Thank MikeJet88
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and posting a comment on TripAdvisor. I am very pleased to hear that you were happy with your recent stay at the Hilton London Metropole. On your next stay why not try out our Livingwell health club where we have an indoor pool, steam room, sauna, and gym. Also we...

Glasgow, United Kingdom
Reviewed 20 October 2014

Firstly the location is great. On Edgeware road with the Bakerloo and circle line across the road which can take you anywhere. Check in was a breeze and we were given advice about the restaurant seats in their 23rd floor Asian fusion restaurant. Entrance has a chocolate shop with samples every day. You walked through here and the aroma was...

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Thank thewearytraveller85
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank you for writing a wonderful 5-star review on TripAdvisor. I am very pleased to read that you thoroughly enjoyed your recent stay with us. We at the Hilton London Metropole drive to provide exceptional customer service to all our customers and I am very glad that we have been able to do...

Peterborough, United Kingdom
Reviewed 20 October 2014

I stayed here for 1 night on the 18th October. This is my 4th time at this hotel and although a busy and large hotel, customer service was very good. We were up-graded to the executive rooms and they were very nice. Cleanliness is still very good. The breakfast on Sunday morning was very good with a varied selection, although...

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Thank Kevin B
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time and writing a review on TripAdvisor. I am glad to read that you enjoyed your recent stay at the Hilton London Metropole. Why not try out our Livingwell health club where we have an indoor pool, steam room, sauna, and gym on your next stay. Also we have a great restaurant Minako...

Leeds, United Kingdom
Reviewed 20 October 2014

Reception area looks great when you walk in but this is just a façade for tired bedrooms desperately in need of refurbishment. Shower leaked, bed was uncomfortable, breakfast was average and lacked any personality. I would rather stay in a Premier Inn even though they are supposed to be budget hotels

Review collected in partnership with Hilton Hotels & Resorts
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Thank Tim W
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First I would like to thank you for posting a comment on TripAdvisor. I am sorry to hear that you were disappointed with your recent stay at the Hilton London Metropole. Thank you for your feedback regarding your room. We have a fantastic location, but some of our rooms are smaller due to the size of our building....

United States
Reviewed 20 October 2014

I stay at this property several times a year and have always loved it. The location is very convenient to Paddington Station and there is a tube station right across the street from the hotel that can connect you to all of Central London. I always stay on the executive floor so have a good size room and access to...

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Thank FabOCGirl
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and writing a wonderful 5-star review on TripAdvisor. I am very pleased you thoroughly enjoyed your recent stat at the Hilton London Metropole. On your next stay in February, why not try out our Livingwell health club where we have an indoor pool, steam room, sauna, and gym. Also we...

Singapore, Singapore
Reviewed 19 October 2014

This was a soul-less experience - you don't expect great things in these types of places in London but I do not think the staff cared about the guests at all. The room was quite adequate and it is quite nice to have a view across the city if you have a room on a high floor. There are a...

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Thank BalancedCritic2014
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time and writing a review on TripAdvisor. I am sorry to hear that you were disappointed with your recent stay at the Hilton London Metropole. Your comments are important to us and will be forwarded to the relevant departments for their attention. We at the Hilton London Metropole drive to provide exceptional customer...

Wailua, Hawaii
Reviewed 18 October 2014

I can always count on Hilton. No exception here! Very good buffet breakfast was included in my plan. I needed special assistance checking in. The staff bent over backwards to help me go through the process and assisted me to my room in a wheelchair. I felt very welcome.

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Thank GlobalPete2010
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First, I would like to thank you for taking the time and posting a comment on TripAdvisor. I am very glad to read that you were happy with your recent stay. We at the Hilton London Metropole drive to provide exceptional customer service to all our guests and I am glad we have done so on this occasion....

Reviewed 17 October 2014 via mobile

We stayed here for 5 nights. The room was very nice & clean - which is a must for us when staying at a hotel. Furthermore it was very spacious, which was great when traveling two adults and one child. The room had two Queen beds, which was perfect for us. The hotel is placed very close to the underground...

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Helpful?
Thank Babette B
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and posting a great 4-star review on TripAdvisor. I am very pleased to hear that you thoroughly enjoyed your recent stay at the Hilton London Metropole. On your next stay with us, why not try out our Livingwell health club where we have an indoor pool, which your entire family...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: RM659 - RM1,453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Agoda and Hilton EMEA so you can book your Hilton London Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#345 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that has been refurbished!”
 of 5 bubbles Trisha500, 21 Feb 2017 | Read review
“Room was ok on the West Wing. Quieter I would say.”
 of 5 bubbles MoroKurdi, 15 Feb 2017 | Read review
“East-Wing 2nd floor has direct access to the gym/pool area, and the executive lounge”
 of 5 bubbles KarelJ_13, 14 Feb 2017 | Read review
“Best views are the high floors in the tower at the front of the hotel”
 of 5 bubbles 315GMR, 14 Feb 2017 | Read review
“Bring white noise to drown out noise from hall and neighboring rooms.”
  • Local shops and restaurants abound.
  • Downtown and the London Eye in the distance
 of 5 bubbles PenguinS_12, 13 Feb 2017 | Read review
5 of 5