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Hilton London Metropole

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#581 of 1,090 Hotels in London
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Hilton London Metropole
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4,374 Reviews from our TripAdvisor Community

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Showing 3,614: English reviews
Paris, France
Reviewed 4 December 2014

Good hotel for a business trip, but a bit noisy (coming and going in the hallways), rooms a bit dated, not enough available hygiene products, smell of stale smoke .. and warm water. Be careful if you forget your adapter they can lend one but not for free!

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Helpful?
Thank Elby92
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for writing a review on TripAdvisor. I am pleased that you described our hotel as good for business trip. I want to clarify some points on your feedback. I believe you stayed in one of our Tower Wing rooms, which you illustrated as dated. Please be assured that these bedrooms will be refurbished by early 2015....

Manchester, United Kingdom
Reviewed 3 December 2014

we stayed at the Hilton Metropole as we were in London to see Jooles holland at the Albert hall and do a little christmas shopping. Arrived friday afternoon check-in efficient and quick. Stayed in room 234 a very quite room which is great plus for central london. Room a little tired and shower not too powerful, but really clean. Service...

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Helpful?
Thank Littlebull62
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for posting a great 4-star review on TripAdvisor. I am pleased that you and your partner had an enjoyable stay. The location well suited your requirement and the overall service rendered by our team members was up to your satisfaction. It is rewarding to know that you highly recommend others to stay at the Hilton London...

Swansea, United Kingdom
Reviewed 3 December 2014

An excellent two night stay. clean room, good breakfasts, no queue when we went at 8am, but people were queuing when we left around 8.45. Taxi into London cost £20 which is not bad if there are 4 of you, about the same as the tube fair. walking into town took about 20minutes. Would use the hotel again.

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Helpful?
1Thank Lesley J
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I am very pleased that you and your friends had an excellent weekend stay. Room quality and breakfast service were up to your expectations. It is great to know that you are planning to return. Please do not hesitate to contact myself for your next stay in case you require...

Reviewed 3 December 2014 via mobile

I stayed in the hotel 2 nights last week and had a wonderful experience . I checked in early on Sunday morning after my flight and Lina the guest relations manager made sure that I get a room upon arrival which was wonderful as I needed to refresh and leave for an event. As a diamond member I was upgraded...

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Helpful?
1Thank Arikben1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Arikben1, Thank you for sharing your grand 5-star experience on TripAdvisor. It is rewarding to read that everything about your stay was excellent. Your fantastic comments about our team members: Lina, Shadi and Ameeta will be personally relayed to them. I am certain that they will be delighted to know that their efforts contributed to your enjoyable stay. Thanks...

Belfast, United Kingdom
Reviewed 3 December 2014 via mobile

This hotel is very convenient to Paddington station. Not a bad business hotel big rooms well appointed and look reasonably up-to-date. Had all that you would expect from a Hilton. Only downside was the length of time it took to check in and the £15 charge for wifi

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Helpful?
Thank ctron1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I am pleased that overall your stay went well. The hotel location well suited your requirement and the quality of bedroom was up to your expectations. Please be assured that our Front of House Manager is tirelessly working on improving the time to check in. I recommend that you book...

Geneva, Switzerland
Reviewed 3 December 2014

The only positive thing about this hotel is the staff: nice, helpful, very international, speak lots of languages. The rest is just bad: - This hotel is WAY too big, everything is crowded. Once you're in the main hall, you have to commute during 10 minutes just to get to your room. Tt takes FOREVER to get a lift, the...

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Helpful?
Thank Racal24
Marion, Ohio
Reviewed 3 December 2014

We just returned from a 9 day visit to the UK. The tour company we toured with made all the hotel accomodations and we spent a total of three nights at this Hilton. The staff were wonderful and our rooms were very nice. When the English say you will be getting a "full English breakfast", they mean a full breakfast....

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Thank Judiblu52
London Metropole, United Kingdom
Reviewed 3 December 2014

Easy walking distance to Paddington tube station (Bakerloo, District, Circle and Hammersmith & City lines), Edgware Road tube station (District, Circle and Hammersmith & City lines), the other Edgware Road tube station (Bakerloo line), multiple bus stops and Paddington railway station (Heathrow Express, Windsor Castle and Oxford - no taxi required). Great (free) breakfast buffet. Staff very attentive. Spacious lobby...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Gordon C
Harrogate, United Kingdom
Reviewed 3 December 2014

Excellent from start to finish. Staff very helpful. Bed extremely comfortable.Great nights sleep. Range of food and beverages excellent.Easy to park.Very clean. Look forward to next visit.Booking in and out went very smoothly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Brian M
Reviewed 3 December 2014 via mobile

Public areas are impressive and go some way to justify the price (even for central London) however I still expect a clean, tidy room, with a useable shower and working wifi. Sadly all of these were below standard. The room stank of cigarettes, the floor was filthy with the previous occupants detritus and the shower was stuck at a temperature...

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Helpful?
Thank Ed H
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to write a review on TripAdvisor. I was disappointed and concern to read your comments. Please accept my sincere apologies for the problems you encountered as they are not acceptable. However, I wish you had made a member of staff aware before departure so we could have made it right for you,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London NW9 6LU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: RM806 - RM1,786 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#349 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family room is recommended for more than three”
davidbattaglia2017, 27 Apr 2017 | Read review
“Family rooms with 2 queen beds are spacious and quite reasonable for a family of four.”
whimsey21, 24 Apr 2017 | Read review
“High floor level for the view”
rag80, 23 Apr 2017 | Read review
“Our room overlooked the Edgware Road but was v quiet at night.”
Sarah473, 22 Apr 2017 | Read review
“get a refurbished up floors 17 upwards”
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
  • Rooms in serious need to refurbishment would rush BACK to stay unless had updated room
dajascot, 22 Apr 2017 | Read review
5 of 5