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Hilton London Metropole

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Traveller (1298)
Room & Suite (568)
Dining (112)
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Overview
  • Excellent20%
  • Very good34%
  • Average24%
  • Poor13%
  • Terrible9%
Travellers talk about
“west wing”(268 reviews)
“edgware road”(250 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from Hilton London Metropole
Special Offer: Advance Purchase
Offers from Hilton London Metropole
Special Offer: Advance Purchase
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,379)
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2,601 - 2,605 of 4,413 reviews
Reviewed 13 August 2015

This hotel seems to be on its last legs. The finishes and furnishings are tired and in need of replacement. We had a water leak that started in the ceiling of our room at about 3 a.m. When we complained, we were offered breakfast. Really?...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank Stephanie H
Response from LONME, Manager at Hilton London MetropoleResponded 18 August 2015

Dear Guest, Thank you for taking the time out to share a review directly with the hotel. It is our aim that each and every guest enjoys a hassle-free stay so I am extremely disappointed to know that we did not exceed your expectations. Our...More

Reviewed 13 August 2015

The room was very comfortable and the breakfast buffet was very good. The beds were comfy and the view from room was excellent. I could see the tower of London and the Eye from a distance. Very pretty at night. Its next to a middle...More

1  Thank SouthTxFoodie
Response from LONME, Manager at Hilton London MetropoleResponded 14 August 2015

Dear Guest, Thank you for taking the time out to share your review with us. I am extremely pleased to know that we were able to exceed your overall expectations. We pride ourselves on ensuring that each and every guest feels comfortable and ‘warm’ during...More

Reviewed 13 August 2015

My brother-in-law was there for business while my sister and I toured. The location is fantastic with it being a 10 minute walk to Paddington station and the Heathrow Express, and only 2 minutes to the Edgeware Tube. Unfortunately, check in wasn't all that smooth...More

2  Thank Yvonne C
Response from LONME, Manager at Hilton London MetropoleResponded 14 August 2015

Dear Guest, Thank you for taking the time out to share your review with us. We strive to ensure that each and every guest receives a hassle-free stay including honouring our valued guest requests; however this is always subject to availability. Please accept my sincere...More

Reviewed 13 August 2015 via mobile

Stayed 4 nights Room 2123 Tower Wing The room was small and very tired. I understand they are in the process of refurbishing the Tower wing . We felt we paid a little too much for what was not quiet a 3 star room ....More

1  Thank Ralph d
Response from LONME, Manager at Hilton London MetropoleResponded 13 August 2015

Dear Guest, Thank you for taking the time out to write a review of your recent visit. I am extremely pleased to read that our helpful team members contributed positively to your memorable stay. We are currently in the process of refurbishing the Tower Wing...More

Reviewed 12 August 2015

Hotel itself is lovely. Reception staff are very friendly and helpful. Couldn't fault the service at all. Top Class. We were in room 705. Room is very small. Badly needs updating. Bathroom was tiny and definitely needed repairing and redecorating. TV wouldn't work. Even though...More

2  Thank basheens
Response from LONME, Manager at Hilton London MetropoleResponded 13 August 2015

Dear Guest, Thank you for taking the time out to share your feedback with us. We strive to ensure that each and every guest receives a high standard of service so I am extremely pleased to know that we have exceeded your overall expectations. Our...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$198 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#380 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$198 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#380 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1298)
Room & Suite (568)
Dining (112)
Pool & Beach (4)
Business Centre & Event Rooms (20)
Family and Play Areas (2)
Questions & Answers
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tirajat
20 May 2018|
Answer
Response from BillT41 |
When I booked I received an option to have a series of upgrades. One of them was an early check in , 45 gbp ,for check in from 8 am. I did that this morning and it was fine. Not guaranteed, but cheaper than paying for the... More
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Kelly M
3 May 2018|
Answer
Response from Viola N | Reviewed this property |
Swimming cap isn't required.
0
Votes
Google Translation
PDKJ
11 February 2018|
AnswerShow all 3 answers
Response from Kiran V | Reviewed this property |
There is a pool, steam room & sauna but no jacuzzi or hot tub. As they let in others not staying in Hotel, it can get busy but it was the constant damp smell in the pool area that we could not handle too long.
2
Votes
Room Tips
"high floors, west wing"
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"If it's not a renovated room on offer, turn around and walk away!"
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"Rooms on the high floors in the tower."
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"Think seriously about your hotel choices."
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