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Hilton London Metropole

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Traveller (1305)
Room & Suite (568)
Dining (112)
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Overview
  • Excellent20%
  • Very good34%
  • Average24%
  • Poor13%
  • Terrible9%
Travellers talk about
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AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Hilton London Metropole
Special Offer: 25% off* - Summer Sale
Hotel deals
Offers from Hilton London Metropole
Special Offer: 25% off* - Summer Sale
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,432)
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Traveller rating
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918
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2,661 - 2,665 of 4,458 reviews
Reviewed 8 August 2015

Hilton Metropen use to be good, but during my last stay I realize the quality is deteriorated and staff are not very good in customer services. there are many issue that the front office are not good in handling, I believe that they need more...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Ameer A
Response from LONME, Manager at Hilton London MetropoleResponded 11 August 2015

Dear Guest, Thank you for taking the time out to share your review directly with the hotel. We aim to provide each and every guest with a hassle-free stay and when this is not the case our team members are empowered to ‘make it right’....More

Reviewed 8 August 2015

Waited in a long line just to register, and was disregarded as a HHonors guest. Room was very outdated. Hotel needs a renovation badly. Even though the location was close to city it was not in such a good part of town. Would definitely not...More

2  Thank Stuart W
Response from LONME, Manager at Hilton London MetropoleResponded 10 August 2015

Dear Guest, Thank you for taking the time out to share your recent experience with us. We use our valued guest feedback to see where we are being successful and where we have the room in order to make any necessary improvements. With this in...More

Reviewed 7 August 2015

Staff everywhere but still it take some time to get anything done. Staff is polite and friendly as it should at a place like this. The rooms are however way below standard. A Hitlon hotel should not have windows that could not be closed, rips...More

1  Thank morsva
Response from LONME, Manager at Hilton London MetropoleResponded 10 August 2015

Dear Guest, Thank you for taking the time out to write a review following your recent stay with us. It is our aim that all of our guests enjoy a hassle-free stay so I am extremely disappointed to know that we did not exceed your...More

Reviewed 6 August 2015

I was on a 2 days business trip and booked this hotel. I am a regular visitor to London and has stayed in Paddington hotels at least on more than 8 occasions. The front office personnel were very good and tried to get me a...More

Thank 523Sadcustomer523
Response from LONME, Manager at Hilton London MetropoleResponded 7 August 2015

Dear Guest, Thank you for taking the time out to write a review following your recent stay. I am extremely pleased to know that we were able to exceed your overall expectations and our helpful team members contributed to your warm welcome at check-in. We...More

Reviewed 6 August 2015

Check in was fine and quick, already checked in on line. The room was in need of total refurbishment, I know there is a programme underway so hopefully this one will be included, the carpet was filthy and the door to the mini bar was...More

1  Thank Nicholap19
Response from LONME, Manager at Hilton London MetropoleResponded 7 August 2015

Dear Guest, Thank you for taking the time out to write a review following your recent stay with us. We strive to ensure that each and every guest enjoys a high standard of service so I am extremely disappointed to know that we did not...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$199 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#383 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$199 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Green Hotel in London
#383 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (1305)
Room & Suite (568)
Dining (112)
Pool & Beach (4)
Business Centre & Event Rooms (20)
Family and Play Areas (2)
Questions & Answers
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tirajat
20 May 2018|
AnswerShow all 3 answers
Response from PhotoTrekkerWalomi | Reviewed this property |
Don't expect too much. You may try to note it in reservation, but I think you need a good luck.
0
Votes
Google Translation
Kelly M
3 May 2018|
Answer
Response from Viola N | Reviewed this property |
Swimming cap isn't required.
0
Votes
Google Translation
PDKJ
11 February 2018|
AnswerShow all 3 answers
Response from Kiran V | Reviewed this property |
There is a pool, steam room & sauna but no jacuzzi or hot tub. As they let in others not staying in Hotel, it can get busy but it was the constant damp smell in the pool area that we could not handle too long.
2
Votes
Room Tips
"Some rooms have good views"
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"Corner room in the West Wing...views ad sunshine."
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"Tower rooms should be higher than 2, maybe even higher to avoid an alley view"
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"see review"
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