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DoubleTree by Hilton Hotel London - West End

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DoubleTree by Hilton Hotel London - West End
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2,840 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - West End
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Showing 2,571: English reviews
Glasgow
Reviewed 18 February 2016

Good location for the theatres and British Museum all walkable. Surrounded by low end shops and restaurants. 3 minute walk from Holborn tube station and 25 minutes from Big Ben. Complimentary and paid wifi wasn't great so just stick with the free one. The hotel is ok and the rooms for being in London are well sized. The hotel bar...

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Thank P D
Leeds, United Kingdom
Reviewed 17 February 2016 via mobile

Stayed here when on a business trip. One of many Double Tree's I've stayed at. This one's right in the middle of London and has some good pubs and restaurants nearby. The room was very small for the price (even for London). It took upwards of 15 minutes to get hot water in the shower, apparently due to a sudden...

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Thank pjwShanghai_China
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London - West End for your recent stay. It is great to hear our staff looked after you well. I am certain we can find you a larger room on your return. We have immediately addressed the issue with the water and we have it under constant supervision. We hope to...

Halifax, United Kingdom
Reviewed 17 February 2016 via mobile

So ideal location for west end but also quiet with so many amenities nearby 6 minutes to theatre and British Museum so ideal for us Room clean well appointed and quiet , staff lovely , food too pricey which forced us to discover more pubs and little eateries which are plentiful in this area Two tube stations near

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Thank Rinc0n2013
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for providing us with your comments. It is a pleasure to know you had such a nice stay with us and that you enjoyed the area of the hotel. We hope to welcome you back in the near future. Best Regards, Marlon Abeyakoon Hotel Manager

London, United Kingdom
Reviewed 17 February 2016 via mobile

My other half and I had a wonderful experience staying in a DoubleTree hotel in Dublin at Christmas and thought we'd try a London based one for Valentine's Day. Our welcome was lovely the member of staff working upgraded our room for free and couldn't do enough to make sure our stay was enjoyable. Equally the room was beautiful. It...

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Thank Assumpta91
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London - West End for your recent stay. I was very concerned to know you were provided with the invalid information and have already discussed that with our heads of departments. I do not wish to give you any excuse as that would be not professional and you should be informed...

Reviewed 17 February 2016 via mobile

My wife and I booked this hotel as a half term break and it was an average stay. The staff were very helpful and willing. The breakfast was very good with a wide range of food available. The room was one of, if not the smallest room we have ever stayed in. For the price (we paid over £400 for...

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Thank Joe M
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for taking the time to share your comments. We are happy to know you found our staff friendly and helpful. However I was sorry to know you were not entirely satisfied with the size of the room. Please note we have variety of different rooms that vary in size and layout due to the nature of...

Reviewed 16 February 2016 via mobile

My husband and I had a Traditional Afternoon Tea on Valentine's Day here. The staff was really nice and the waitress who served us was all smiles and very attentive. The tea was one of the finest and the refreshments just delicious. Overall it was great.

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Thank Mariana M
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for choosing our Restaurant 92 to celebrate Valentine's Day. We are happy to know you had a positive experience and we hope to welcome you back in the near future. Best Regards, Marlon Abeyakoon Hotel Manager

London, United Kingdom
Reviewed 16 February 2016

The room was accidentally booked as a twin bed instead of a single double bed by the travel agent (they were the same price). When checking in, I requested a double room but none were available. However they did offer to combine the two twins to make a double bed. I gladly accepted and they said it would be done....

Review collected in partnership with DoubleTree by Hilton
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Thank Ankit A
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for taking the time to write this review. It is very concerning to read your comments regarding the service you received and I would like to investigate the issue. In order to do so could you please kindly share your reservation details with me? My email is m.abeyakoon@dtlondonwestend.com Kind Regards, Marlon Abeyakoon Hotel Manager

Reviewed 16 February 2016

What a wonderful hotel, very happy to see our hotel in Southampton Row as we arrived. extremely friendly staff who were always willing to help. A very comfortable room and very comfortable bed,great nights sleep. A relaxing stay with a wonderful, complete breakfast, catering for my gluten free diet. Thank you all for a most enjoyable stay close to theater...

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Thank Giles H
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for taking the time to write this fantastic review. It is a real joy to learn of your great experience here at DoubleTree by Hilton London - West End and we hope to welcome you back sometime soon. Sincerely, Marlon Abeyakoon Hotel Manager

Reviewed 15 February 2016

Me and my girlfriend stayed here for a romantic valentine's weekend, and the service we received was second to none. Check in was at 3 in the afternoon and we arrived at 6, however our room was not yet ready, so they decided to upgrade us to an executive suite.. FOR FREE!! Room was amazing. Restaurant food was amazing, however...

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Thank Cai J
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London - West End for your recent stay. It is a pleasure to know you had such a positive experience despite the fact your room was not ready at check in. I was very happy to learn our Team took a good care of you and provided you with an alternative...

Reviewed 14 February 2016

Stayed a few days in a one bedroom apartment, very well designed, mini kitchenette area with fridge. Sofa bed in lounge & shower room, upstairs there was a bedroom & large bathroom. Hotel in great location & we were able to walk around area in the evening to restaurants.

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Thank wanderering2015
Marlon A, Manager at DoubleTree by Hilton Hotel London - West End, responded to this review

Dear Guest, Thank you for sharing your experience with us. We are thrilled to know you were happy with the room provided and enjoyed your stay with us. We hope to welcome you back here at DoubleTree by Hilton London - West End on your future stay. Best Regards, Marlon Abeyakoon Hotel Manager

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Staying in Bloomsbury

Neighbourhood Profile
Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel London - West End (WC1) formerly the Park Inn London Russell Square, is a newly-renovated four-star hotel in Bloomsbury near Russell Square. The hotel is a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops on Oxford Street. The hotel features 215 fresh and modern guest rooms, recently refurbished to a superior four-star standard (including Standard, Deluxe and Executive rooms as well as Apartments). Wireless high-speed Internet access is available at the hotel. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - West End

Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Region: United Kingdom > England > London > Bloomsbury
Price Range: RM763 - RM1,742 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - West End 4*
Number of rooms: 214
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hilton EMEA, Expedia, Travelocity and Jetsetter so you can book your DoubleTree by Hilton Hotel London - West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton London - West End Hotel London
Park Inn Russell Square
Bonnington Hotel London
Hotel Style:
#263 Luxury Hotel in London
#319 Family Hotel in London
#323 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - West End staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - West End staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms fronting Southhampton Road gets noisy.”
 of 5 bubbles renesio, 16 Feb 2017 | Read review
“Try to get a room on the higher floors — Hilton Honours customers seem to get priority (I think)”
 of 5 bubbles clarewall_iow, 14 Feb 2017 | Read review
“Executive rooms in the basement and with a view to a wall.”
 of 5 bubbles marianneBL, 9 Feb 2017 | Read review
“Can be noisy at the front of the building.”
 of 5 bubbles seedyroyal, 6 Feb 2017 | Read review
“upper is probably best”
 of 5 bubbles cjsmithers, 3 Feb 2017 | Read review
5 of 5