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The Milestone Hotel

Travellers' Choice award winner
#2 of 1,088 Hotels in London
GreenLeadersSilver level
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The Milestone Hotel
The Milestone Hotel
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1,847 Reviews from our TripAdvisor Community

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Showing 1,639: English reviews
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Hastings, United Kingdom
Reviewed yesterday NEWvia mobile

From the moment we arrived to our departure we were made to feel like VIP guests. The room was lovely for my partners young daughter and equally for the two of us.Sumptuous decor a Harry Potteresque cupboard room and beautiful bathroom. We sipped champagne while my partners daughter swam in the swimming pool which she loved having all to herself!...

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Thank David T
Lymington, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

We booked this at the last minute because it was recommended on the Royal Albert Hall site. What a great choice.From the moment the taxi door was open by a smiling welcome face to our final greeting from Steve, the doorman, we felt very special and valued. Nothing was too much trouble. We stayed in the very beautifully comfortable Kensington...

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3Thank knight04
About Hotel's Favourite Review
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, I was thrilled to learn that you enjoyed your experience with us and that my team were very welcoming right from the moment you arrived at the hotel. The Milestone Hotel is indeed in a perfect location; opposite the Royal Kensington Gardens and I very pleased to see that you enjoyed staying in the Kensington Palace suite directly...

San Francisco, California, United States
Reviewed yesterday NEWvia mobile

An incredible, luxurious stay at the Milestone for 2 nights. Everything exceeded expectations and the whole staff was wonderful. One of the nicest hotel gyms equipped with a sauna and lap pool as well!

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Thank Bryan H
Reviewed 2 days ago NEWvia mobile

Great hotel!! The concierge & hotel staff were incredible! The hotel is In a lovely neighborhood and the facilities are beautiful. Jose, the concierge planned our stay-recommending places to see and restaurants as well as getting us all the necessary tickets and transportation. This was a trip to show London to our 8 year old granddaughter and she loved the...

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Thank barbara o
upstate ny
Reviewed 2 days ago NEW

Everything here was wonderful, as all the other reviewers have said. Personal attention, beautiful, charming, authentic English surroundings. Great location. Concierge always available and so helpful. Do not miss having a quick meal or a drink in the beautiful bar area. Excellent service, and apparently, where Ralph Lauren gets his design ides!

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Thank momwifesq
Washington DC, District of Columbia
Reviewed 3 days ago NEW

I wish this review could from the perspective of someone who is used to luxury travel. However, for my wife and me, three nights at the Milestone, from April 10-13, marked a dramatic upgrade from our usual North American Hiltons, Marriotts and Hyatts. What I can say is that, since this was intended to be such an unprecedented indulgence for...

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1Thank Traveletcetera
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you for sharing this excellent review of your stay at The Milestone Hotel. I am very pleased to see that you had a fantastic stay; in particular I am thrilled that you consider my staff to be the best hotel staff ever. We pride ourselves on our personalised service, so it is always brilliant to see that...

Washington, DC
Reviewed 3 days ago NEW

Ended up with a bargain room looking at inner court. Compact but luxury bathroom and deluxe room amenities made it quite pleasant. Quiet, adjacent to Kennsington Park, easy Tube connections on major lines. Staff agreeably solicitous, always chipper.

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Thank GeneWashington_DC
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you for taking the time to share your brilliant review on your experience with us. I will be certain to share this fantastic review with the whole of the team and we hope to welcome you back to The Milestone Hotel in the very near future. Best wishes Andrew Pike

Reviewed 3 days ago NEWvia mobile

My cousin and I stayed at the Milestone for a week and were blown away . The service was outstanding. The staff was so friendly and personable . The restaurant excellent!! Loved returning at the end of our day.

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Thank Linda W
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you so much for such a wonderful review and we're so pleased you enjoyed the experience - I'll be sure to let the team know. We very much look forward to welcoming you back in the future. Best wishes, Andrew Pike.

Augusta, Georgia
Reviewed 1 week ago

My wife and I stayed there four nights on vacation. Best hotel I've stayed at in London. Great location at the west end of Hyde Park. About a three minutes walk to the underground station. Staff was incredibly attentive and helpful without being overwhelming. Lovely bar and sitting lounge to relax in. Absolutely no noise from the street, occasionally heard...

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Thank traumaknight
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you for sharing your recent experience at The Milestone Hotel. To see that you consider the Milestone hotel as the best hotel you have ever stayed at in London, is the best piece of feedback my team and I could hope for. I am sorry at the same time to learn that you had an issue with...

Reviewed 1 week ago

I've stayed in hotels around the world, and I've never had a better stay. The staff was so helpful, friendly and attentive, especially Andrea the concierge. Lovely room, wonderful amenities, perfect service every time. I'm recommending the Milestone to everyone I know!

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1Thank Ann C
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you for taking the time to write this fantastic review on your recent stay here with us at The Milestone Hotel. I am extremely happy to see that it was my staff that took your experience to another level during your stay, I will be sure to pass on your brilliant feedback to the whole team and...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Afternoon Tea
Afternoon Tea
Cuisines: British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 

Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Price Range: RM1,736 - RM4,701 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 62
Reservation Options:
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Hotel Style:
#1 Spa Hotel in London
#2 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#16 Green Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Milestone Hotel staff and other travellers.
34 questions
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Questions? Get answers from The Milestone Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are unique. Check the website to see the variety of decors, and communicate any preferences in advance.”
Traveletcetera, 20 Apr 2017 | Read review
“Larger rooms view outer areas; quieter rooms view other rooms.”
GeneWashington_DC, 20 Apr 2017 | Read review
“city view from the top floor”
kusoo1973, 25 Mar 2017 | Read review
“Beautiful views from the front rooms overlooking Kensington Gardens”
  • Bedroom, Kensington Suite
  • View of Kensingtone Gardens from Kensington Suite
  • Lounge, Kensington Suite
  • Bedroom, Kensington Suite
  • Lounge, Kensington Suite
H0nestB0b, 18 Mar 2017 | Read review
“we stayed in the Margaret Rose room which was lovely and quiet over looking Kensington Gardens”
ktgraham2017, 13 Mar 2017 | Read review
5 of 5