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Royal Garden Hotel

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#94 of 1,078 Hotels in London
Certificate of Excellence
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2,491 Reviews from our TripAdvisor Community

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Showing 2,290: English reviews
Riyadh
1 review
Reviewed 2 days ago NEW

One of the best locations in London, staff were amazing, helpful and very delightful. i lost my wallet but they found it for me very trust worthy hotel. will definitely visit again this hotel in the near future.

Review collected in partnership with this hotel

Helpful?
Thank Sultan A
south staffs
Level Contributor
81 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 3 days ago NEW

Here for a 'do' and very good it was to. Nice sizable room overlooking High street but on 9th floor so quiet. Good food and very clean as one would expect from this class of hotel. Best rooms overlook Hyde Park .

Helpful?
Thank joebloggsSouthStaffs
Troy
1 review
Reviewed 4 days ago NEW

Excellent in every way........cannot thank the staff enough. Bed turn down service was very surprising and a great addition. Location is a definite must. Right on top of all the stores. Very clean hotel with excellent service all around.

Review collected in partnership with this hotel

Helpful?
Thank malcolmp195
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your lovely feedback - I was delighted to read your lovely comments regarding staff and service. We hope to welcome you back soon. Best wishes Jonathan Lowrey General Manager More 

Berh
1 review
Reviewed 4 days ago NEW

I find this to be a very nice hotel and if the servant in the bar had behaved as rest of the staff I would give top score to all of the questions. The rooms are well equipped with very good beds. Breakfast is exccellent

Review collected in partnership with this hotel

Helpful?
Thank bjarnedaga
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review. I am disappointed to read your comment about a member of staff's behaviour and would be grateful if you could contact us at feedback@royalgardenhotel.co.uk with more details. Nevertheless, I am happy you found us a very nice and well-appointed hotel with excellent breakfast. I hope we can welcome you back for another visit.... More 

Hartland
1 review
Reviewed 5 days ago NEW

This hotel was located next to the park and Kensington Palace. Perfect location for traveling with family. We were able to walk to the Natural History Museum, Victoria and Albert Museum and Royal Alberts Hall. We were a few blocks from the tube station and a short walk to many shops and restaurants. The staff ere all so friendly and... More 

Review collected in partnership with this hotel

Helpful?
Thank johnandjustineh
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for the lovely feedback. I am so pleased you and your family enjoyed your visit and glad you were comfortable in your room. I am also glad you had a lovely time exploring the Kensington area and enjoying our Afternoon Tea in Park Terrace. We look forward to your next visit. Best wishes, Jonathan Lowrey General... More 

NYC
Level Contributor
74 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 5 days ago NEW

We had a wonderful 8-day stay at the Royal Garden Hotel. The room on the 10th floor had a fantastic view of Kensington Palace and the park. It was a comfortable room with a large bathroom (separate shower and bath), a sofa and desk. The hotel is quite quiet if you have a room facing the park. Hotel staff is... More 

Helpful?
Thank sebibond1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your generous feedback. It is lovely to see how wonderful your stay was, from the room and its views of Kensington Palace, to the friendly service you experienced and even running into some of our guests from the sports world. Thank you for the glowing recommendation. We hope to see you again very soon. Best... More 

Level Contributor
5 reviews
Reviewed 5 days ago NEW

Such a disappointment! Their gym and spa ( even difficult to name it "Spa", I would rather call it a GP practice and not in a good area ) do not follow hygiene at all! They have NO sanitary bins in the toilets! I had to put my used sanitary towels in my handbag and check if there any other... More 

Helpful?
Thank camplaint c
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. I was very disappointed to read about your negative experience. I would like to assure you we have the highest hygiene standards and apologise for our falling short of these. I would be grateful if you could contact our Rooms Division Manager Patrick de La Mar on 0207 937 8000... More 

Freiburg, Germany
Level Contributor
4 reviews
Reviewed 5 days ago NEW

The heater is very very loud and you cannot sleep when it is on. I ask the reception for a solution and they promised to fix it but they never follow up, it happened every night till the last night we spoken to the night manager and he himself managed to give us a portal heater what they were able... More 

Helpful?
Thank Sadaf K
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. I was very disappointed to read your comments and would like to apologise and assure you that this experience does not reflect the very high standards we hold ourselves to. Our Rooms Division Manager, Patrick de La Mar, has been investigating the issue and shall be in touch with you... More 

Manchester, Lancashire
2 reviews
Reviewed 5 days ago NEW

A Superb Luxury Hotel where ALL the staff are helpful & friendly. Breakfast is truly wonderful which caters for everyone. Located right in the heart of South Kensington with everything right on your doorstep, from Restaurants, Coffee shops, bus stop right outside with tube a short walk. The room was very well appointed with the view over Kensington Gardens...it could... More 

Review collected in partnership with this hotel

Helpful?
Thank 421nigeld
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, I am delighted to see how friendly and helpful you found our team. Thank you for your kind comments, which I will be sharing with the staff. We are looking forward to your next visit. Best wishes, Jonathan Lowrey General Manager More 

Dorking, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

We have stayed here many times and are always amazed at the quality of food and service at our annual dinner dance where up to 200 guests are served with hot food (and plates) so seamlessly. The quality and equipment of the rooms is excellent

Review collected in partnership with this hotel

Helpful?
Thank Colin D
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind comments. We are very happy to have you return each year to host your dinner with us. I am glad to see how pleased you are with the service and food, as well as our banqueting facilities. We look forward to your next visit. Best wishes, Jonathan Lowrey General Manager More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Park Terrace Restaurant Lounge and Bar
Park Terrace Restaurant Lounge and Bar
Cuisines: European, British, Contemporary
Min Jiang
Min Jiang
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 

Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Price Range: RM998 - RM1,896 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Priceline, Odigeo, Agoda, Cheap Tickets, Travelocity and Jetsetter so you can book your Royal Garden Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Garden London
Hotel Royal Garden
Hotel Style:
#30 Family Hotel in London
#32 Spa Hotel in London
#84 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Royal Garden Hotel staff and other travellers.
13 questions
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Questions? Get answers from Royal Garden Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth having high room overlooking park”
 of 5 bubbles joebloggsSouthStaffs, 1 Dec 2016 | Read review
“Choose rooms overlooking the park”
 of 5 bubbles sebibond1, 29 Nov 2016 | Read review
“Fantastic value. Great views across London (south facing) or Hyde Park (east facing)”
 of 5 bubbles RichardH267, 27 Nov 2016 | Read review
“I had a single queen facing the gardens on the 7th floor--room 703, which was wonderful.”
 of 5 bubbles 415pepperd, 24 Nov 2016 | Read review
“4th floor is quiet, no noise from party on lower ground floor”
 of 5 bubbles mauritssuper, 19 Nov 2016 | Read review
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