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Royal Garden Hotel

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#94 of 1,078 Hotels in London
Certificate of Excellence
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2,498 Reviews from our TripAdvisor Community

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Showing 2,297: English reviews
UK
Reviewed 13 April 2016

This was a nice, midweek afternoon tea with a friend. The staff were lovely and we never felt rushed. We had a good selection of teas to choose from but some carried an additional cost as they were apparently more expensive but we were alerted to this before we made our selection. We had endless cups of tea and were...

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Helpful?
Thank jivebanana
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your positive review of the Afternoon Tea at the Park Terrace Restaurant, and your feedback on the cakes. I am pleased to see that you received great service from our friendly team and enjoyed your afternoon. We feel very privileged to have Kensington Gardens on our doorstep and often recommend a visit after enjoying Afternoon...

Somerset
Reviewed 13 April 2016

We expected a high standard of service, comfort, cuisine, decor etc but this hotel surpassed in everything. This hotel must be one of the best that we have stayed at and last month we enjoyed such as Gidleigh Park, Waterside and several Spanish Parador suites.

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Helpful?
Thank QuattroSomerset
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind feedback. I am pleased to hear that you enjoyed your stay and that we ‘exceeded your expectations’. We look forward to welcoming you back in the future. Best wishes, Jonathan Lowrey General Manager

Hove, United Kingdom
Reviewed 13 April 2016

Excellent Hotel, excellent location. We arrived to a very warm welcome - all the staff were very friendly and helpful throughout our stay. The rooms were excellent and views from both rooms were wonderful. We arrived in time to enjoy a light lunch at the Park Terrace overlooking Kensington Gardens, it was very relaxed with great attention to detail. The...

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Helpful?
Thank Jane E
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, We hope you had a great 21st birthday, and we are delighted you chose to spend it at the Royal Garden Hotel. Thank you for your kind review, I am pleased to hear you had an excellent stay, and were comfortable in your room. I am also delighted you enjoyed our Chinese cuisine restaurant, Min Jiang. We look...

Malta
Reviewed 12 April 2016

I have stayed at Royal Garden a number of times. My last visit had been Dec 2014 so I didnt expect to see so many familiar faces and I didn't expect the staff to recognise me. However I had the most wonderful welcome and everyone was so helpful. I will definitely return! The location of the hotel is great, the...

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Helpful?
Thank LouisePullicino1982
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your positive feedback, it is especially great to hear from returning guests. I am pleased to hear that you feel like ‘family’, and had an enjoyable stay. We look forward to welcoming you back on your return. Best wishes Jonathan Lowrey General Manager

Montreal
Reviewed 12 April 2016

Excellent hotel, great views over the park. The staff are all very helpful and professional and it is good that over the fifteen years we have been visiting this hotel, we still recognise some members of staff and they remember us too. Great location, very convenient for tube and busses.

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Helpful?
Thank michaeljaneta
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind review. It is especially great to receive such compliments from returning customers, and I am pleased to hear that you feel the hotel is a ‘home from home’. We look forward to welcoming you back on your next visit. Best wishes Jonathan Lowrey General Manager

Stockholm, Sweden
Reviewed 12 April 2016

Everything with this hotel is excellent, and the gym is amazing. Cleaning, service, bar and breakfast are all perfect. My one and only complaint and the reason I did not give this hotel a 5 is that you have to pay to get wifi. That is in my opininon not acceptable for a fivestar hotel in 2016 and was very...

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Helpful?
Thank mariaU9634NE
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your positive feedback. I am delighted to hear you found the hotel excellent. If you book direct with the hotel you receive a number of benefits including free Wi-Fi. We look forward to welcoming you again soon. Best wishes Jonathan Lowrey General Manager

Newcastle Upon Tyne
Reviewed 12 April 2016

Great hotel with staff that are always smiling. Have stayed a few times and always been the same . Great view from the room out over the Park and London Skyline. Food was excellent both in Bar and Park Terrace . Stayed welsher when hotel has been full butt always return here as preference when in London

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Helpful?
Thank nicholassP1284RG
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your positive review, it is especially great to see returning guests. I am pleased that you received great service and enjoyed the food. May I recommend trying our authentic Chinese cuisine restaurant, Min Jiang on the 10th floor, with breath-taking views over Hyde Park and London’s skyline, on your next visit? We look forward to...

Kuwait
Reviewed 12 April 2016

This is my second time at this hotel frendly very polite stuff charming clean room secure all u need shops and cafés arund u but the only things upset me is I booked a room through booking. Com for facing the khensigton garden and I payed extra for it but I got a room only a partly of the garden....

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Helpful?
Thank Exeter7500
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review, it is great to receive feedback from returning guests. I am happy to see that you and your family received great service from our friendly staff. Please do contact our reservation team before your next stay and they would be more than happy help you. May I also recommend booking directly with us...

Watford, United Kingdom
Reviewed 12 April 2016

A lovely stay in really great rooms but it would have been a better experience to have had a special breakfast rate available - £25ppn is a bit steep considering we'd spent £500 in the wonderful Min Jiang. Hence we had brekkie elsewhere!

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Helpful?
Thank eRecruitSmart
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your positive feedback. I am pleased you have a pleasant stay and enjoyed your meal at Min Jiang. Should you stay again, please refer to our website as we often have special promotions when you book direct, which can include breakfast. We look forward to welcoming you again soon. Best wishes Jonathan Lowrey General Manager

Arsta
Reviewed 12 April 2016

Staff was friendly and the location is great but the overall value was mediocre at best. Breakfast is bad value for money, and the building itself is mediocre. If you're looking for a couples Holliday, this wasn't great.

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Helpful?
Thank 783olofs
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am sorry to hear that you did not have a good experience with us. However, I am pleased that you received good service from our friendly staff and enjoyed our distinctive location. We hope you will join us again in the future. Best wishes, Jonathan Lowrey General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Park Terrace Restaurant Lounge and Bar
Park Terrace Restaurant Lounge and Bar
Cuisines: European, British, Contemporary
Min Jiang
Min Jiang
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 

Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Price Range: RM995 - RM1,933 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Priceline, Booking.com, Cheap Tickets, Odigeo, Agoda, Travelocity and Jetsetter so you can book your Royal Garden Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Garden London
Hotel Royal Garden
Hotel Style:
#30 Family Hotel in London
#33 Spa Hotel in London
#84 Luxury Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Royal Garden Hotel staff and other travellers.
13 questions
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Questions? Get answers from Royal Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth having high room overlooking park”
 of 5 bubbles joebloggsSouthStaffs, 1 Dec 2016 | Read review
“Choose rooms overlooking the park”
 of 5 bubbles sebibond1, 29 Nov 2016 | Read review
“Fantastic value. Great views across London (south facing) or Hyde Park (east facing)”
 of 5 bubbles RichardH267, 27 Nov 2016 | Read review
“I had a single queen facing the gardens on the 7th floor--room 703, which was wonderful.”
 of 5 bubbles 415pepperd, 24 Nov 2016 | Read review
“4th floor is quiet, no noise from party on lower ground floor”
 of 5 bubbles mauritssuper, 19 Nov 2016 | Read review
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