We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

BEST WESTERN The Cromwell

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN The Cromwell
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,200 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 875: English reviews
Jyväskylä
Reviewed 1 week ago

Convenient location close to Gloucester Road tube station and many restaurants. But the hotel is just averige, don't expect too much. We had a twin room on 4th floor, facing the street. Surprisingly quiet! And the sleeping quality was better than expected. The hotel could be improved quite easily: just get rid of the horrible carpets on the floor! Otherwise...

 Report
Helpful?
Thank JDM414
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear JDM414, Many thanks for leaving your comments. We are waiting for a major part to come from the manufacturer to be installed in our lift. The carpets are something we are looking into also. We look forward to see you again in the future. Kind regards Hotel Manager

Glasgow, United Kingdom
Reviewed 1 week ago via mobile

Staying here just now and just wanted the thank the lovely young man in reception who changed my room for one with not only a window that opens but a small balcony very rare in London never had one in the 20 years I have been coming here for work...yes the rooms are small but really what do you expect...

 Report
Helpful?
Thank Avril147
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Avril147, Many thanks for your positive comments. Its great to see that someone appreciates the size of hotel rooms in London - but expectations are considerably different from person to person. On a side note, we have limited rooms that have their own outside decking area. We do try to upgrade guests if and when possible but this is...

Reviewed 2 weeks ago via mobile

We stayed in this hotel for one Saturday night whilst in London for a night out. As other people commented rooms are tiny. Air Con made such a noise it had to be turned off. We had room 211 maybe check the air con if you use this room. Cleanliness for a 4 star hotel was extremely poor. The 24...

 Report
Helpful?
Thank amcnally
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear amcnally, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

Hampshire, United Kingdom
Reviewed 2 weeks ago

Room 207(aka broom cupboard) I was really disappointed with this Best Western Hotel. I regularly stay in hotels for work and where possible stay with Best Western as have found them to be good value for money, however, in all of the hotels I have stayed in this room was the smallest by far.In my opinion it was unsuitable for...

 Report
Helpful?
Thank 603jules
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear 603jules, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced - in particular the curtain in your room...

Doncaster, United Kingdom
Reviewed 2 weeks ago

Came down to London for the weekend, picked this hotel for its location, which is great, two minutes walk from the tube station, the room was very very very small, we was located on the third floor with both lofts out of service, breakfast room very small, choice limited and the staff was not very helpful, intact the hotel itself...

 Report
Helpful?
Thank Wilkinson847
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Wilkinson847, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

Nice, France
Reviewed 2 weeks ago

Once I arrived I remembered that I stayed here before to economize. They did explain that the rates went up when I booked, but honestly, I really felt that I made a mistake. The "Breakfast Included" was served too late in the morning to benefit from because I was there for a job fair which started at 7:30 am in...

 Report
Helpful?
Thank 813Cate
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear 813Cate, Many thanks for leaving your review. We do have larger rooms however on this occasion we were unable to upgrade your room due to availability. I'm sorry that you encountered a few issues but happy to have read that the staff attempted to rectify these issues. Thank you and we look forward to welcoming you back again. Kind...

Bay of Islands, New Zealand
Reviewed 2 weeks ago via mobile

Location fantastic! Room was like a cupboard behind reception! We were booked and paid for 3 nights including belonging to a Best Western loyalty program and felt a better room was called for. There wasn't enough room to fit 2 adults and our bags. There is a bar but no restaurant. Didn't have the £12 breakfast as we got a...

 Report
Helpful?
Thank Linda B
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Linda B, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. With regards to being a Best Western...

Hemel Hempstead, United Kingdom
Reviewed 3 weeks ago

For Hotel Staff To Understand English... @ Reception ( Early PM Time) Didn't Know 'Cab'/Taxi ..Then Eventually After Some Time Point @ The Exit Door & Quoted 'Get From Road'..Hmmm Nice Bar Area (Happy Hour).. Very Odd Set Up... That Reception Have To Step In To Take Your Order...Then Disappear Again To The Front Desk.. But Hence Did Not Know...

 Report
Helpful?
Thank gas43
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Gas43, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

yorkshire
Reviewed 3 weeks ago via mobile

We paid £89 for this room so I'm not complaining with regards to that but if I'd paid the usual £224 then I'd be wanting a part refund. The room was freezing, the window would not fully close so not only was it cold but the traffic noise was bad too. Only one dressing gown which was so old I...

 Report
Helpful?
Thank pinkbunnytail
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear pinkbunnytail, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

Doha, Qatar
Reviewed 4 weeks ago

A quaint hotel located at Kensington. The room runs small but it does not really matter as most London hotels are. It is clean and has al the amenities that travelling girls need. It is located right across Gloucester Road underground station (runs Circle, District and Piccadilly lines). It has a bus stop right outside their doorstep so it is...

 Report
Helpful?
1Thank Marikit N
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Marikit N, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you...

405 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (299)
Viewed
Hotel & Grounds (46)
Viewed
Dining (15)
Viewed
Room/Suite (81)
Viewed
Bathroom (38)
Viewed
View from Room (7)
Viewed
Other (112)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (105)
Viewed
Amenities (8)
Viewed
Double Room with Garden Terrace (24)
Viewed
Executive Room (21)
Viewed
Dining (8)
Viewed
Standard Double Room (22)
Viewed
The Hotel (22)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (1)
Viewed
Room/Suite (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
South Kensington
BEST WESTERN Burns Hotel Kensington
South Kensington
Seraphine London Kensington Gardens
South Kensington
Park International Hotel
Park International Hotel
#393 of 1,087 in London
1,857 reviews
Show Prices
Show Prices
Show Prices
South Kensington
Radisson Blu Edwardian Vanderbilt
South Kensington
Montana Hotel
Montana Hotel
#402 of 1,087 in London
722 reviews
Earls Court
Best Western Boltons Hotel London Kensington
Show Prices
Show Prices
Show Prices

Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 

Additional Information about BEST WESTERN The Cromwell

Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: RM536 - RM984 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN The Cromwell 3*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Cheap Tickets and Travelocity so you can book your BEST WESTERN The Cromwell reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Cromwell staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from BEST WESTERN The Cromwell staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lifts do not service all the floors and one was out of action while we stayed. lots of stairs.”
 of 5 bubbles 603jules, 5 Feb 2017 | Read review
“Ask for a large room”
 of 5 bubbles Wilkinson847, 4 Feb 2017 | Read review
“Don't book a room with terrace (balcony) for the winter! Too wet to enjoy! Be prepared to haul luggage up many tiny, curvy stairs.”
 of 5 bubbles 813Cate, 2 Feb 2017 | Read review
“Room 104 Small & Compact & Cold...OutSide Balcony Was Bigger”
 of 5 bubbles gas43, 30 Jan 2017 | Read review
“I book the hotel the day that I need it. I save half the price! If you are adventure enough to try this trick. I used booking.com”
 of 5 bubbles marikitn2016, 21 Jan 2017 | Read review
5 of 5