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Best Western The Cromwell

Orbitz.comUS$95*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western The Cromwell
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1,255 Reviews from our TripAdvisor Community

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Showing 918: English reviews
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Reviewed yesterday NEWvia mobile

I recieved a bad burn from the hotels defective hair dryer that actually caught fire. At no time did the manager, Jason see me or even acknowledge the incident. The staff were as helpfull as possible and even took pictures of my burn, to pass on to the management the severity of my injury. Only after going through Best Westerns...

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Helpful?
Thank Julie C
Slough, United Kingdom
Reviewed yesterday NEWvia mobile

We were given room 205 which apart from being up a steep set of short stairs (so was difficult to get bags into the room) the room itself was very small with just about enough room for the double bed and not enough room for two people to be moving comfortably around the room. I asked at reception for a...

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Helpful?
Thank edwardjohn2000
Oxford, United Kingdom
Reviewed 3 days ago NEW

We stayed here for one night last weekend. Although our double room on the first floor was small, it was modern, clean with an excellent shower room. The location was great, just near the tube station and within easy walking distance of Kensington High Street, the Royal Albert Hall and the Victoria and Albert Museum. Breakfast was self service and...

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Helpful?
Thank Victoria186361
Hotel-Manager-BW110, General Manager at Best Western The Cromwell, responded to this review

Dear Victoria, Many thanks for leaving your review. In general our double/twin rooms are considered "the norm" for London. We do have larger rooms and try to upgrade if the hotel has availability (read Sunday's). During the week it can be quite difficult to upgrade guests. I'm happy that you took advantage of our central location and we hope to...

Edmonton, Canada
Reviewed 3 days ago NEW

Cromwell is a very nice clean hotel with an excellent location. Staff are very friendly and accommodating. We had a large room with no balcony and we loved the extra space. We were on the main floor while our kids (adults) stayed on different floors. They a very small room with a balcony to die for. Would stay here again.

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Helpful?
Thank Carla154914
Hotel-Manager-BW110, General Manager at Best Western The Cromwell, responded to this review

Dear Carla154914, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

Mumbai
Reviewed 1 week ago via mobile

BW Cromwell is very well located. Right opposite Gloucester Rd tube. Nice central location. Nice room & bathroom. Good wifi. My big crib is at £130/night the hotel should be building in breakfast. Only a value for money problem!

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Helpful?
Thank Ranjeet K
Hotel-Manager-BW110, General Manager at Best Western The Cromwell, responded to this review

Dear Ranjeet K, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you...

Floriana, Malta
Reviewed 1 week ago

This hotel surprised us with a room on a very large terrace on a park. In the middle of London it is amazing. The room has everything you need, it is quiet and the bed, the bathroom are fine. There is a kettle, the breakfast is included.

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Helpful?
Thank sophiewoltz
Hotel-Manager-BW110, General Manager at Best Western The Cromwell, responded to this review

Dear Sophiewoltz, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

Nottingham, United Kingdom
Reviewed 1 week ago

If you book this hotel, ensure you are not given a room on the lower ground floor. Our room was very small, very dark and in need of refurbishment. Had we been staying more than one night, I would have refused to sleep in it.

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Helpful?
Thank lindy_broughton
Hotel-Manager-BW110, General Manager at Best Western The Cromwell, responded to this review

Dear lindy_broughton, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

Reviewed 1 week ago via mobile

Small ish room but more than adequate. Quite tight but reasonable workspace. Shower/bathroom was compact but again, more than adequate. Very close to Gloucester Road tube, do easy access to Victoria. Breakfast offered a good selection. I got a good deal on the room and would stay there again at a similar price.

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Helpful?
Thank TRBUK
Hotel-Manager-BW110, General Manager at Best Western The Cromwell, responded to this review

Dear TRBUK, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

London, United Kingdom
Reviewed 2 weeks ago

I live in London, and wanted a Hotel for one evening whilst I attended a black tie event nearby. On arrival was greeted very well, and checked in swiftly, it was early so I enjoyed a quick beer in the bar, then went to my room, 203. On entering found the room to be small, (it's London!) but very clean,...

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Helpful?
1Thank Andrew W
Hotel-Manager-BW110, General Manager at Best Western The Cromwell, responded to this review

Dear Andrew W, Many thanks for leaving your review. The black tie event, was this the awards ceremony we may have spoken about? Anyway, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed...

Oxford, United Kingdom
Reviewed 2 weeks ago

We booked to stay on a Saturday night as we liked the area but could not book the jptel we would have used due to no availability. We got there before check in and was ablevtoleave our bag whilst we went for coffee. We had paid more than our budget if truth be told but upon check in was offered...

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Helpful?
Thank djshep63
Hotel-Manager-BW110, Manager at Best Western The Cromwell, responded to this review

Dear djshep63, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

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04/06/2017 05/06/2017
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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 

Additional Information about Best Western The Cromwell

Address: 110-112 Cromwell Road, London SW7 4ES, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: RM560 - RM1,076 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western The Cromwell 3*
Number of rooms: 85
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Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Best Western The Cromwell staff and other travellers.
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Questions? Get answers from Best Western The Cromwell staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on main floor with balcony but the extra space for us was better than having the balcony. Room 661.”
Carla154914, 24 May 2017 | Read review
“Ask for a room with a terrace!”
sophiewoltz, 17 May 2017 | Read review
“Ask for a higher floor”
lindy_broughton, 15 May 2017 | Read review
“Garden Room was great”
leenabeana, 5 May 2017 | Read review
“Garden rooms are quieter”
W796CKjohnh, 5 May 2017 | Read review
5 of 5
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US$95* /night
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Prices are for 1 room, 2 adults
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