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BEST WESTERN The Cromwell

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1,222 Reviews from our TripAdvisor Community

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Showing 892: English reviews
Ireland
Reviewed 28 May 2013

Hotel is very central located near Gloucester Road Tube (District and Central lines) and has a bus stop just outside servicing the area. Staff were very attentive in the bar and reception and the non managerial staff at breakfast were just lovely. The food was great though it was part of deal and the bar though small served our needs....

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Helpful?
1Thank Cider_with_rosie
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Madam Thank you for taking the opportunity to post such a positive review of your recent stay at our hotel, I was pleased to read that you had a memorable stay at our hotel. I would like to thank you for the wonderful feedback you have provided with regards to the professionalism of our entire team ranging from the...

Maple Ridge, Canada
Reviewed 27 May 2013

Location is really good. Its right across from the tube station. We found it very easy to get everywhere. We found the staff to be very helpful and knowledgeable. We got a larger garden room at the back of the hotel. It was very quiet and we were very happy with our room. We found the room to be pretty...

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Helpful?
1Thank Emily J
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Madam Thank you for taking the time to complete a review of your recent stay at the Best Western The Cromwell Hotel, I am delighted to hear that you had an enjoyable experience at our hotel. I was pleased to read that you found our hotel to be conveniently located for your travel requirements and that you found our...

Yorkshire, United Kingdom
Reviewed 23 May 2013

Location is good, just across the road from Gloucester Road tube station. Our room was small, the bed was a standard double. Effective air con. Free wifi, however, it is patchy and reception in our room when we got it wasn't good. The best spot to connect to the free wifi is sitting on the bottom flight of stairs next...

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Helpful?
1Thank graemelacey
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you for taking the time to provide us with your feedback of your recent stay at our hotel, I am sorry to hear that on this occasion there were a number of areas where our hotel did not reach your expectations. I can only apologise for the connectivity of the wi-fi as we are experiencing some technical...

New York
Reviewed 21 May 2013

This hotel is sufficient for travelers not expecting luxurious amenities for its price. We paid extra for a bigger room because we were going to stay for a week. The bed, the bathroom and the room are adequate for a comfortable stay. Although our room is facing the busy Cromwell Road and at second floor, it is surprisingly quiet. This...

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Helpful?
1Thank MojaveMaxNewYork
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you for taking a moment to complete a review of your recent stay at the Best Western The Cromwell Hotel, I was delighted to read that you had an enjoyable and memorable experience at our hotel. It was wonderful to read that you found our hotel ideally located for your travel requirements and that you spent some...

New Hampshire
Reviewed 19 May 2013

My wife and I stayed for 5 nights. The staff at this hotel were wonderful. They were quick to provide a bucket of ice, as this hotel did not have an ice machine. The room is small, but no smaller than other hotel rooms I have stayed in when in London. Wi-fi has been spotty for some time now based...

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Helpful?
1Thank Ricky2260
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Sir Thank you for taking the opportunity to review your recent stay with us and for identifying a number of areas that may require improvement. I must admit that I am slightly confused with your feedback regarding the bucket of ice as we have an ice machine located in our bar area on our ground floor. I am however...

Bern, Switzerland
Reviewed 16 May 2013

The staff was very friendly and helpful. Initially I was a bit disappointed with the size of the room but as a place to sleep it was enough. Seeing the traffic on Cromwell Street, I was afraid it wouldn't be quiet, but the windows are quite good - you still hear traffic, but it isn't intrusive. Compared to the size...

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Helpful?
1Thank Schumi3006
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Sir Thank you for taking the time to complete a review of your recent stay at the Best Western The Cromwell Hotel, I was delighted to read that your stay with us was an enjoyable on. I am sorry to hear that you found the size of your room to be smaller than expected however I was pleased to...

Toronto, Canada
Reviewed 16 May 2013

Stayed at The Cromwell for 5 nights in April, 2013. Wonderful location....just steps from the tube. Hotel staff were extremely friendly and accomodating. Room was very clean, albeit small (to be expected in London). Breakfast which was included was excellent. I will definitely go there again.

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1Thank Loobers
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you for taking the opportunity to complete a review of your recent stay at our hotel, it is always a pleasure to read positive feedback such as yours. I would like to thank you for the wonderful comments you have provided with regards to the professionalism of our team the cleanliness of our rooms and the standard...

Johannesburg, South Africa
Reviewed 12 May 2013

This was our second visit to this hotel. We find it extremely convenient for both the Underground and the bus as well as being within a few minutes walk to the V&A and Science Museums. Area has plenty of cafes and restaurants. Rooms on the small side, but well appointed. Staff very friendly and helpful - will definitely stay again.

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1Thank Cathjay
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Madam Thank you taking the time to complete a review of your recent stay at the Best Western The Cromwell Hotel and for your continued patronage to our establishment. I am pleased to read that you find the location of our property ideal for your travel requirements and that our friendly and professional team ensure that BWTC is your...

Dublin, Ireland
Reviewed 8 May 2013

We stayed here for a weekend in April 2013 and were very pleased with our choice. Our room was comfortable, clean and with all the facilities as described on their website. The staff were friendly and really helpful and breakfast full of choice. Considering the price, location and service we'd definitely stay here again.

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Thank Leop79
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you for taking the time to complete a review of your recent stay at Best Western The Cromwell, I was pleased to read that you had a comfortable stay with us. I would like to thank you for mentioning the friendliness of our entire team and the cleanliness of our rooms as these are two areas within...

London
Reviewed 1 May 2013

Personnel were very nice, friendly and helpful. Hotel is in a convenient location and is very close to the tube/underground. Lots of cafes around. Amenities and rooms are average. Choose at a minimum a garden room.

Review collected in partnership with Easytobook.com
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Thank Jackie A
Nichola R, Manager at BEST WESTERN The Cromwell, responded to this review

Dear Madam Thank you for taking the time to complete a review of your recent stay at our hotel, I was delighted to hear that enjoyable time with us. I would like to thank you for identifying the professionalism of our team and for recommending our exquisite Garden Rooms for fellow TripAdvisor readers. We do look forward to welcoming you...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 

Additional Information about BEST WESTERN The Cromwell

Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: RM575 - RM996 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN The Cromwell 3*
Number of rooms: 85
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Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Cromwell staff and other travellers.
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Questions? Get answers from BEST WESTERN The Cromwell staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book another hotel”
 of 5 bubbles markofhants, 21 Mar 2017 | Read review
“Rooms at the back overlook the garden and are very quiet.”
 of 5 bubbles Urban_Fox_58, 12 Mar 2017 | Read review
“We were on the 4th floor, very warm, couldn't get the air conditioning to work, but at least we could open the window..”
 of 5 bubbles Suziejane51, 12 Mar 2017 | Read review
“I would not book at all, that's my tip.”
 of 5 bubbles magma62, 22 Feb 2017 | Read review
“Make sure what you book is the same as pictured”
 of 5 bubbles Luka898, 20 Feb 2017 | Read review
5 of 5