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London Marriott Hotel Grosvenor Square

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1,435 Reviews from our TripAdvisor Community

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There are newer reviews for London Marriott Hotel Grosvenor Square
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Showing 1,337: English reviews
St.Louis
Reviewed 15 March 2015

I hate to say I was disappointed Because I just wanted to love this property. We used points to pay for this but, I still had to pay 1,000 U.S. Dollars added on. I knew this when I booked and was prepared to pay but, ended up being mad because the service was just average for such a highly stared...

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6Thank SKBSTL
Basel, Switzerland
Reviewed 14 March 2015

Excellent location, and mostly friendly staff providing very good, professional service. Check-in at 4:00pm is a little annoying and the promise to call me earlier when my room was ready never materialised. The connecting door to an adjacent room was poorly insulated so conversations could be overheard.

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2Thank seanyg
Bengaluru, India
Reviewed 13 March 2015

it is a hotel for business traveler , I wish wifi was free in the room , for a hotel of this size, they should have a coffee shop. there are many more properties around which offer larger room size for the same price in the same category of hotel . I had stayed in the hotel bcz I was...

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1Thank Vivek K
Hong Kong
Reviewed 11 March 2015

Stayed here for a second time - the first time was 5 years ago. Pros - Great location - you are within minutes from Oxford street and Bond street and all the shopping in between - Lobby front desk staff and bell staff were very professional, friendly and accommodating. When I checked in, they didn't have a room at 2pm,...

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1Thank kceesse
Leeds, United Kingdom
Reviewed 9 March 2015

I was looking forward to my stay but was disappointed by the very poor value ... Low bed frame was a constant obstacle that I must have bumped several times. After dinner we went for a drink in the bar .... My friend wanted a brandy and coffee only to be told no hot drinks could be served !! A...

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2Thank drp38
Ian P, General Manager at London Marriott Hotel Grosvenor Square, responded to this review

Dear drp38 Thank you for your review on TripAdvisor following on from your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experienced with the bedframe and the fact that our...

Singapore, Singapore
Reviewed 5 March 2015

Stayed recently with friends on a vacation. we had a double grosvenor square room. overall service was impeccable. on the second night, our bathroom started leaking, the hotel staff was quick to respond and the manager on duty was kind enough to offer us free breakfast at the hotel, and also a change of room the very next day. such...

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2Thank flim30
Guest Relations G, Guest Relations Manager at London Marriott Hotel Grosvenor Square, responded to this review

Dear amblingalp_sg, Thank you very much for taking the time to write your review about your recent stay at the London Marriott Hotel Grosvenor Square. We were very glad to hear you were satisfied with the service we provide and I can assure you that all your comments and suggestions have been passed on to the relevant teams. Once again...

Singapore, Singapore
Reviewed 5 March 2015

Had a short 3 day meeting. Rooms are comfortable, fresh and clean. I stayed on an internal facing room and it was nice and quiet. Gym is well equipped in the basement - with a bank of TV's which helps ensure you are not closed in Would avoid rooms around 22 - close to the lift, as there is too...

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Thank Raffles285
Reviewed 2 March 2015 via mobile

The hotel was great. As stated above, it was beautiful, clean and luxurious. The staff were all very friendly and helpful. The location was fabulous- right across the street from Hyde Park (which is definitely worth a stroll-through) and a quick walk to Piccadilly Circus.

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Thank Cristiana H
Maidstone, United Kingdom
Reviewed 2 March 2015 via mobile

Our annual works social was held here in February and well over 100 of us were booked in for a ball, an overnight stay and breakfast the next morning. The room: The lighting was so appalling in the room I struggled to put my make up on. The full length mirror had no lighting whatsoever and the lighting int he...

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7Thank HelB_1990
Ian P, General Manager at London Marriott Hotel Grosvenor Square, responded to this review

Dear HelB_1990 Thank you for taking the time to review the Marriott Grosvenor Square on TripAdvisor following on from your recent stay with us. I was very sorry to read that your stay with us fell below your expectations. I have read your feedback in detail and have passed this on tot our Conference and Events team for urgent review...

Hertfordshire
Reviewed 1 March 2015

The Marriott Grosvenor Square combines first-class service, delightful rooms and excellent facilities with a brilliant location - just a couple of minutes from the heart of Oxford Street on foot. From the moment we checked in until we left, we were met with friendly, courteous, professional service. For instance, we asked for a mini fridge and then some extra pillows:...

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2Thank french1234
Ian P, General Manager at London Marriott Hotel Grosvenor Square, responded to this review

Dear french1234 Thank you very much for taking the time to review the hotel on TripAdvisor following on from your recent stay with us. I was delighted that you had a wonderful stay and enjoyed your room and also got to enjoy our fantastic Den. I do hope we will have the oppertunity of welcoming you back Kind Regards Ian...

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Maze Grill Mayfair
Maze Grill Mayfair
Cuisines: Steakhouse, European, British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located in the fashionable Mayfair neighbourhood, the London Marriott Hotel Grosvenor Square offers a timeless blend of elegance and comfort. First built as a stately townhouse, it has evolved into an exclusive hotel that infuses contemporary chic with classic luxury and exceptional personal service. Indulge in Gordon Ramsay's Michelin Star 'Maze' restaurant, host inspired events and enjoy our hotel's ideal access to Hyde Park and the West End. ... more   less 

Additional Information about London Marriott Hotel Grosvenor Square

Address: Grosvenor Square, London W1K 6JP, England (Formerly Marriott London Grosvenor Square Hotel)
Region: United Kingdom > England > London > Mayfair
Price Range: RM1,215 - RM2,302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — London Marriott Hotel Grosvenor Square 5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Marriott London
London Marriott
Hotel Style:
#232 Romantic Hotel in London
#261 Luxury Hotel in London
#270 Family Hotel in London
#314 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from London Marriott Hotel Grosvenor Square staff and other travellers.
15 questions
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Questions? Get answers from London Marriott Hotel Grosvenor Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a bigger room, they are S M A L L”
 of 5 bubbles victorl426, 27 Mar 2017 | Read review
“Do not use mobile check in, IT IS A Waste of Time!”
 of 5 bubbles JupiterBeachDude, 24 Mar 2017 | Read review
“Try to avoid the rooms looking out to the traffic lights.”
 of 5 bubbles Mieketing, 22 Mar 2017 | Read review
“Ask for a room a view of the park.”
 of 5 bubbles edb128, 28 Feb 2017 | Read review
“If traveling with a family, consider an upgrade to a suite. It made a huge difference for us, and gave us substantially more room.”
 of 5 bubbles vb9594, 27 Feb 2017 | Read review
5 of 5