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Thank you Akos and Yan from reception .Very good room and comfortable but a bit old,definitely they need to do an upgrade special the bathroom.Very close to the metro station really good when you are tired.
This a great hotel in Hammersmith it’s a 2 minute walk to the train station and bus depot and a 10 minute on the train to London it self the service was fantastic I arrived early in the morning and the hotel staff were very...More
1 Thank Judith L
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 10 January 2018
Thankyou for your lovely review Judith L. We're thrilled you enjoyed your stay with us over Christmas and hope to welcome you back again soon!
good public areas rooms need def an upgrade specially bathroom. new beddings is the plus of the room. good breakfast and friendly staff. not too far from hammersmith underground station is another advantage .More
Response from NovotelLondonWest, Guest Relations Officer at Novotel London WestResponded yesterday
Thank you very much for taking the time and effort to review your recent stay with us. We appreciate your comments regarding the accommodation; we appreciate your feedback regarding your stay and will take your comments on board. I am glad to read...More
Firstly I have to say I was let down by their complaints procedure but i have had to revise that statement and now change my mind.
Darren saw my complaint and he jumped straight onto the case of sorting it out, and within 24 hours...More
Response from NovotelLondonWest, Guest Relations Manager at Novotel London WestResponded 6 days ago
Thankyou for your review jasonClaphamBedford and again our apologies that we were not made aware of your complaint straight away. Darren is thrilled that he was able to assist and rectify this for you. We hope we are able to welcome you back again in...More
Good car parking facilities there within the hotel building. You also can park at the roadside with "pay as you go" meter. They can be 2-hour maximum during office hours. Single Yellow Line free parking from 6.30 pm to 8.30... More
Good car parking facilities there within the hotel building. You also can park at the roadside with "pay as you go" meter. They can be 2-hour maximum during office hours. Single Yellow Line free parking from 6.30 pm to 8.30 am
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"Rooms are not so great
Quite small for family of 4."