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Novotel London West

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3,237 Reviews from our TripAdvisor Community

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Showing 2,160: English reviews
Woolacombe, United Kingdom
Reviewed 2 days ago NEWvia mobile

Firstly, I love Novotel hotels. They are always very clean with good quality furnishings and most of all comfortable. That said, this hotel is too hot!! The air on in the room simply couldn't cope with the sauna like heat through the hotel. The windows do open but the hotels position means that it's just too noisy to sleep with...

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Helpful?
Thank HelenGray
Exeter, United Kingdom
Reviewed 3 days ago NEW

Dear hotel managers, Have you recently looked at, or stayed in, a room at your hotel? Are the carpets in your home as stained as the ones in some rooms in this hotel? Would you tolerate this in your home and invite visitors to rooms as grubby as these rooms? The carpets in the corridors are stained and grubby but...

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Thank CustomerConsultant
Reviewed 3 days ago NEWvia mobile

I stayed here as the start of a greater Europe adventure and was very impressed with the rooms and the free breakfast. It was clear there was some renovation go on but I was affected by noise, very happy! As this is a business style hotel the internet has to be quick and it was! Another plus. I would stay...

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Thank Damon S
Las Vegas, Nevada
Reviewed 4 days ago NEW

We chose the Novotel London West because of proximity to family. And because our niece recommended it due to the location... From the outside the property is beautiful. But walking through the door at street level I wondered if this was really a hotel. What looked like a registration desk had a sign that said, “I’m sorry I’m away from...

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Helpful?
1Thank Norm H
Ljubljana, Slovenia
Reviewed 4 days ago NEW

Very nice hotel close to the London Tube... Clean rooms, well equipped. Check in is fast, check out is even faster - you just drop your key card in special box and this is it. Breakfast is good - more like typical English breakfast with some additional choices of food. Staff is very friendly and helpful.

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Helpful?
Thank krik78
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear krik78, Thank you very much for this amazing comment ! We are really glad to read that you enjoyed the hotel, its facilities and the staff. It was a pleasure to have you as our guest andd we are looking forward to welcome you back again. Warm regards, Marjorie Morello Guest Relations Officer

Cambridge
Reviewed 5 days ago NEW

Perfectly placed for the Eventim Apollo with easy car parking @£1.50/hr which is not excessive for central London, this hotel has a 'buzz' about it with comfortable rooms and very good restaurants-the Wagu beef in the fine dining side was well worth sampling

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Helpful?
Thank foodovers
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear foodovers, Wow 5/5, thank you !!! Thank you very much for your nice comment. We are really glad that you liked the hotel and the restaurant. It was a pleasure to have you as our guest and we are hoping to have the chance to welcome you back again soon. Kind regards, Marjorie Morello Guest Relations Officer

Brentwood, United Kingdom
Reviewed 6 days ago NEW

I spent two nights here in October as I was working at Olympia. The reception area is lovely, but the rooms were pretty basic. I thought hotels had moved from wood chip painted walls - they could do with an update. The rooms are OK - basic and have everything you need for 2 nights. I know you get what...

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Helpful?
Thank MissyFi
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear MissyFi, Thank you very much for taking the time and effort to review your recent stay with us. I am really sorry to read that we were not able to meet your expectations. Please be assured that the comfort of our guest is our main concern, therefore your feedback is really important to us. We are hoping to have...

Reviewed 1 week ago

WE checked in at 18:00 well after the 14:00 check in time and it took at least ten minutes from arrival to getting our room key . When we got into our room it was very cramped for space and this was a queen superior room. It was all very compact. The minute we arrived we had to call for...

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Helpful?
Thank hv58ybw
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear hv58ybw, Thank you very much for taking the time and effort to give us your opinion concerning your stay with us. I am really sorry to read that your stay with us did not meet your expectations. Here at Novotel London West we strive to provide a superior service experience for every customer; therefore your feedback is very important...

United States
Reviewed 1 week ago via mobile

This was primary a business visit in combination to a couple's time off. It truly was a great hotel. We stayed for about a week. For a little extra, we had an executive room, on the 9th floor, including a wonderful and excellent breakfast. The bathroom very clean, the room had modern furniture, quiet room, wth a nice view of...

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1Thank Nancy O
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Nancy 0, Thank you to find the time to leave a comment about your experience in Novotel London West. I am very pleased to read your comment and I am so happy that you enjoyed your stay with us. It is always a pleasure to read positive feedback even because we try our best to make our guests happy....

Taipei, Taiwan
Reviewed 1 week ago

Location is good in the middle of downtown and airport, underground station Hammersimth, walking distance within 10 minutes. Lobby looks like a modern hotel. The only thing I think they need improve is their bathtub. There is easy to get wet on floor without a whole glass to proof water. If possible, please improve it. The others I am satisfied...

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Helpful?
Thank chienwinston
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Good morning chienwinston, We appreciate you taking your time to review your recent stay with us. Whilst I am glad that you were happy with the quality of service, I am sorry for any inconvenience you have experienced while using the bathtub. We do provide additional bathmats to avoid slippery floors, but we are glad that you shared your concern...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: RM426 - RM960 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#280 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
23 questions
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Cornwall
2 months ago
Southern Wales, United Kingdom
Burnham-on-Crouch, United Kingdom

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Questions? Get answers from Novotel London West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid dirty rooms”
 of 5 bubbles CustomerConsultant, 2 Dec 2016 | Read review
“try to get a room where their are no lifts nearby as the noise was mainly created abby people getting to the lifts”
 of 5 bubbles hv58ybw, 27 Nov 2016 | Read review
“The better rooms are on the top floor on the east side.”
 of 5 bubbles AliasBJG, 24 Nov 2016 | Read review
“Easy to get around from here”
 of 5 bubbles 960HeatherH, 31 Oct 2016 | Read review
“Request 8/9th Floor.”
 of 5 bubbles travelthroughlifehan, 25 Oct 2016 | Read review
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