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Hilton London Kensington

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Hilton London Kensington
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3,752 Reviews from our TripAdvisor Community

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Showing 3,243: English reviews
London
Reviewed yesterday NEW

Location was handy and service team in the Exec Lounge and Reception were good. Unfortunately the hotel itself is tired with notable wear and tear on carpets and furniture. Exec lounge hot part of breakfast was barely warm and Saturdays pastrys were stale. Afternoon tea wasn't worth bothering, no sandwiches and a stale Coffee Cake being all that was provided....

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Thank anon-rom
Lowestoft, United Kingdom
Reviewed yesterday NEW

We had a great stay & the upgrade on arrival was really appreciated. The room was extremely comfortable & was a great location for our visit to Shepherds Bush Hall. The only down side was my wife left her phone charger in the room. I emailed the hotel when we noticed but never received a reply.

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Thank Paul936
Cheshire, UK
Reviewed yesterday NEW

Having visited a number of Hilton hotels recently you pretty much know what to expect. Never mould-breaking or particularly inspirational locations they offer consistency from their strong brand values. Hilton Kensington follows the brand standards well and is good hotel overall but with one let down- don't think they've read the line about investing in the bedrooms (at least every...

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Thank CME_UK
Reviewed 2 days ago NEWvia mobile

First of all, The staff was very lovely and helpful. The gym is great there :) Breakfast really good. The only thing we had a problem with is the size of the room , is a small. Location is quite good, close to westfield mall and shepherds bush underground. Its 5 minutes walking on foot to the station.

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Helpful?
Thank Daniel F
scotland
Reviewed 2 days ago NEW

Booked the hotel for a long weekend to visit London and celebrate my sons 21st birthday. Arrived early and was informed that although the room was not ready, we could use the Executive Lounge as we had been upgraded. I have a Hhonors Gold membership and it has always been recognized when we've visited Hilton Kensington. We went out for...

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Helpful?
Thank jaxters
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear jaxters, Thank you for taking the time to share your feedback with us on TripAdvisor. I was absolutely delighted to learn that you had another positive experience with us here at Kensington and that we were able to make your special stay even more memorable. The team and I very much look forward to welcoming you all back in...

London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Have stayed here for 10 days in a month (over two stays). First time noise issues (quiet room was directly across from service area) promptly sorted by female manager, second time another noisy room (again, *sigh*) and who I assume to be a duty manager implied the noise was a figment of my imagination. quote: "not the room, the customer."...

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Thank LondonAllInclusive
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear LondonAllInclusive, Thank you for taking the time to share your invaluable feedback with us. I was most concerned to learn the details of your experience and must offer my sincere apologies for the evident frustration and disappointment caused. Whilst I note at the end of your review you state you declined a manager to contact you, I would be...

Dundee, United Kingdom
Reviewed 2 days ago NEWvia mobile

I will start with the only negative of our stay this weekend which was not the hotel but the Italian couple in the room next to us. I had to call reception on the first night as they were talking/shouting so loud we couldn't sleep. The second night I had to let them know myself that their inconsideration was unacceptable....

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Thank Speedfreaks50
Hilton_Kensington, Executive Lounge at Hilton London Kensington, responded to this review

Dear Speedfreaks50, Thank you for sharing your invaluable feedback with us following your recent stay at our hotel. I must offer my sincere apologies for you being disturbed by fellow guests. I do hope the team were able to make this right for you and am pleased to note that aside from the noise disturbance, you had an excellent stay!...

Port of Spain, Trinidad
Reviewed 4 days ago NEW

Great location. Easy access to bus, underground and overground. Concierge staff very friendly and approachable. Rooms kept very clean. Breakfast was good. Wide variety. Many restaurants within walking distance.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Y1877BRchristianb
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear Y1877BRchristianb, Thank you for sharing your feedback with us. I was delighted to learn that you had a comfortable stay with us and that the team treated you well! We hope to welcome you back again soon! Kind regards, Holly PA to the General Manager

West Yorkshire, United Kingdom
Reviewed 4 days ago NEW

Nice, modern hotel near Shepherd's Bush tube. Pleasant staff and bar and restaurant facilities. Not excessively crowded. Small but usable fitness centre and sauna. Steam room was a bit too hot. Prices vary a lot by date.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Marjorie L
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear Marjorie L, I was delighted to learn that you had a nice stay with us and am grateful for you sharing your feedback. We hope to have the pleasure of welcoming you back to our hotel in the near future. Kind regards, Holly PA to the General Manager

London, United Kingdom
Reviewed 5 days ago NEW

I will give 2 stars on this occasion instead of the 5 I always gave to this hotel . Check in went well as usual , then I went to the room and I found a staing of who the hell knows in my duvet which as soon as I reported they came to change, human errors happens all time...

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Thank cervia2010

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Avenue Bar & Lounge
Avenue Bar & Lounge
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton London Kensington is located close to a lot of London event venues and some great shopping too. Only about a 7-minute walk from Holland Park underground station and one of the main central tube lines, Hilton London Kensington is surrounded by places to eat, drink, shop, and watch bands. There is always comedy or music at the Hammersmith Apollo - a simple walk away, or sporting events at Wembley stadium - a short train ride away. And with the modern, well-stocked Westfield shopping center located just across the road, when you stay at Hilton London Kensington you can shop all day. Whatever you chose to do in your spare time, the hotel itself is bright and airy. All the rooms have an LCD flat screen TV and a mini bar. If you don’t want a night in, relaxing in your comfortable room and don’t want to venture too far either; choose to dine in the romantic West Eleven restaurant after making the most of the 24-hour gym and the relaxing sauna and steam room. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 

Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Region: United Kingdom > England > London
Price Range: RM527 - RM1,134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Booking.com, Priceline and Travelocity so you can book your Hilton London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington
Hotel Style:
#307 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Kensington staff and other travellers.
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Questions? Get answers from Hilton London Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front of hotel is noisier.”
 of 5 bubbles coweejuk, 10 Jan 2017 | Read review
“Go for executive or deluxe - standard is tacky”
 of 5 bubbles Z-Trav999, 9 Jan 2017 | Read review
“Buffet breakfast is a must. Payi extra for an executive room as it is worthwhile because you gain access to the executive lounge”
 of 5 bubbles 584britneyd, 7 Jan 2017 | Read review
“Ask for refurbished room”
 of 5 bubbles dknox31, 7 Jan 2017 | Read review
“Away from the Elevator”
 of 5 bubbles canadiangonebad102, 1 Jan 2017 | Read review
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