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Hilton London Kensington

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Hilton London Kensington
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3,846 Reviews from our TripAdvisor Community

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Showing 3,321: English reviews
Manchester, United Kingdom
Reviewed 1 week ago

Everything was average with the exceptionally dated rooms. Twin room when we ordered a double, no way of pushing the beds together either due to a big shelf in between. Nice, polite and friendly staff throughout but if you want anything more than average, do not stay here.

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Helpful?
Thank Dannielle H
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear Dannielle H, Thank you for sharing your invaluable feedback with us. We are sorry that not all aspects of your stay were satisfactory and I must offer our sincere apologies for any disappointment caused. Here at the Hilton London Kensington, we pride ourselves on the high standards of service that we provide, but we appear to have let ourselves...

Vantaa, Finland
Reviewed 2 weeks ago

Check-in and check-out were quick, friendly and efficient. Room was small, but clean and nice. The location was great, near shopping and many "famous" places. We did not eat in the hotel, so no opinion about that. We can recommend this hotel.

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Helpful?
Thank PaiviandSami
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear PaiviandSami, Thank you for sharing your review with us and for your kind recommendations! We are delighted that you had a nice stay and hope to welcome you back again soon. Kind regards, Holly PA to the General Manager

HK
Reviewed 2 weeks ago

It is a nice contemporary hotel located 5-8 minute walk from Shepherd's Bush tube station. The staff was very nice and professional and check in & out was smooth. The room was modern, clean and comfortable but a bit small than expected. It is very close to Westfield London Shopping Centre. Breakfast selections was very good and tasty. We enjoyed...

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Helpful?
Thank SmartTravellerHK
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear SmartTravellerHK, Many thanks for sharing your detailed and invaluable feedback with us. We are most grateful for your kind comments and hope that we have the pleasure of welcoming you back to Hilton London Kensington again soon! Kind regards, Holly PA to the General Manager

Reviewed 2 weeks ago via mobile

Stayed here with 5 people, rooms ok but nothing in the minibar. Shame as it was advertised. Parking very expensive and the spaces seriously small and short . SUV parking next to impossible as too long and wide. Needs urgent updates spaces. Breakfast ok but lukewarm and services next to nothing. Only stay if you have too.😒

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Helpful?
Thank Kirsten S
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear Kirsten S, Thank you for taking the time to share your feedback with us following your stay at our hotel. We are sorry that not all aspects of your stay were satisfactory but hope to have the opportunity to redeem ourselves in the future. Kind regards, Holly PA to the General Manager

Reviewed 2 weeks ago

Having booked through Lastminute secret hotels we got a very good deal for two nights at this 4 star hotel. When sent the details and realised it was Hilton, we were both rather excited and I at least set my expectations a little too high. The lobby was nice and spacious with good service from the concierge and receptionist. The...

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Helpful?
1Thank Amy W
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear Amy W, Thank you for your detailed review of your stay with us recently. I am sorry to hear that your stay was not as expected and according to what you have come to expect of a Hilton hotel. Please be assured that your review will be addressed with the team here. We appreciate your loyalty to our Brand,...

Reviewed 2 weeks ago

Extremely small room, clean on the surface but if you look closely, extreme accumulation of dust. Hotel within walking distance to several restaurants. Hotel staff friendly and accommodating. Nice bar area. I would not return for business or pleasure.

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Helpful?
Thank Alia H
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear Alia H, Thank you for sharing your invaluable feedback with us. We are sorry that not all aspects of your stay were satisfactory. We appreciate all feedback provided by our guests as it allows us to monitor and improve the areas we may currently be falling short in. We apologise for any disappointment caused and hope to have the...

Rochester, New York
Reviewed 2 weeks ago

As the flight from US get really early in the morning in London, I was concerned about my room not being ready...and it was thanks to the staff at the hotel. Good attention to details and nice customer service from the front desk, Bar and the Lounge - great people. The location of the hotel is not bad, there are...

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Helpful?
Thank EmilioMachado
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear EmilioMachado, Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavour to make it the best possible. We are most fortunate to be in the...

Gatwick
Reviewed 2 weeks ago via mobile

Stayed here for my 50th with family. Excellent stay, paid the extra and had the executive lounge will was well worth it as it included our drinks and snacks. Rooms are tired and not up to the usual Hilton standard, that's why I have not rated 5/5. This hotel is perfect for shoppers as Westfield was across from the hotel!

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Helpful?
Thank Andrew M
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear Andrew M, Thank you for taking the time to share your feedback with us on TripAdvisor. I was so pleased to learn that we were able to help make your special stay even more memorable and hope we have the pleasure to welcome you back to Hilton London Kensington soon! Kind regards, Holly PA to the General Manager

Reviewed 2 weeks ago via mobile

This hotel is virtually Shepherds Bush, on the far western end of Holland Park Road. It is about a 20-30 minute walk to Kensington High Street Tube.. Holland Park and Shepherds Bush / Westfield are much closer. The staff were smart, efficient and offered high standards of service. Breakfast was tasty and the dining room a good size. Decor was...

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Helpful?
Thank makapala
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear makapala, Thank you for taking the time to share your invaluable feedback with us. The team and I were so pleased to learn that you enjoyed your overall stay with us! However, I was sorry that the size of your room did not meet with your expectations. This is a common feature with most London properties due to space...

basel
Reviewed 2 weeks ago

Upon arrival after a very long journey was greeting by a charming receptionist so far so good. Then was told the credit card booking machine had failed so check in took 20 plus minutes despite having checked in online in advance. Finally got the room key and a room. The bathroom had been cleaned but was still not pristine and...

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Helpful?
Thank smithash
Hilton_Kensington, Executive Office at Hilton London Kensington, responded to this review

Dear smithash, Thank you for sharing your invaluable feedback with us. Here at the Hilton London Kensington, we pride ourselves on the high standards of service that we provide, but we appear to have let ourselves down on this occasion and for this I deeply apologise. We would be keen to discuss this further with you and would therefore ask...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Avenue Bar & Lounge
Avenue Bar & Lounge
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton London Kensington is located close to a lot of London event venues and some great shopping too. Only about a 7-minute walk from Holland Park underground station and one of the main central tube lines, Hilton London Kensington is surrounded by places to eat, drink, shop, and watch bands. There is always comedy or music at the Hammersmith Apollo - a simple walk away, or sporting events at Wembley stadium - a short train ride away. And with the modern, well-stocked Westfield shopping center located just across the road, when you stay at Hilton London Kensington you can shop all day. Whatever you chose to do in your spare time, the hotel itself is bright and airy. All the rooms have an LCD flat screen TV and a mini bar. If you don’t want a night in, relaxing in your comfortable room and don’t want to venture too far either; choose to dine in the romantic West Eleven restaurant after making the most of the 24-hour gym and the relaxing sauna and steam room. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 

Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Region: United Kingdom > England > London
Price Range: RM546 - RM1,208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Reservation Options:
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Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington
Hotel Style:
#312 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Kensington staff and other travellers.
52 questions
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Questions? Get answers from Hilton London Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can, go for an executive room to gain access to the lounge - well worth it”
 of 5 bubbles 923barryc, 27 Feb 2017 | Read review
“we were not given a room with a view and only could see the blocks of town houses mews at the back. Please opt for a higher floor room.”
 of 5 bubbles florianader, 16 Feb 2017 | Read review
“Executive Rooms”
  • Executive Room
 of 5 bubbles Holiday12934, 15 Feb 2017 | Read review
“We were on the 5th floor”
 of 5 bubbles 385alexandera, 13 Feb 2017 | Read review
“You need a room away from the lifts.”
 of 5 bubbles judeteachwrite, 5 Feb 2017 | Read review
5 of 5