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Western Avenue, London W5 1HG England
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Traveller (302)
Room & Suite (265)
Dining (34)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 07/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza London - Ealing
Updated 07/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#334 of 1,196 hotels in London
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Russian, German, Hindi and 1 more

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
27Restaurantswithin 1 km
3Attractionswithin 1 km
1276Reviews31Q+A100Room tips
Traveller rating
  • 573
  • 446
  • 143
  • 54
  • 60
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Popular mentions
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Most Recent
Barbhaya52 wrote a review 11 Aug
Aberdare National Park, Kenya5 contributions
We stayed in this hotel for over 15 days and holidayed out to go to Lake District for 2 days and came back to stay at this hotel before we headed back to Dubai. However the night we checked in , we opted to go for a much superior room but we were surprised with extreme disappointment. The A/C was not working and we requested for a baby crib and an extra duvet none of them provided. So Mr Asad who was a receptionist at the time was extremely rude, used extreme foul language, and threaten to kick us out of the hotel at night 1.00 AM. I didn’t sleep at all the whole night, my children were sleeping on the sofa because a baby crib was not provided so I asked for duvet and the Mr Asad says I’m sorry that none of the duvet is available as it’s been taken over by other guests The least they could do is apologize but instead he fought with us and threatened to kick us out of the hotel. We want a full compensation to be provided by the hotel and an extreme action to be taken against Mr Asad.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Avoid choosing this hotel. The hotel staff are very rude and the air conditioning has not been...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pieter J wrote a review Jul 2022
1 contribution1 helpful vote
All members of the staff are very friendly and helpful. The room was clean and maintaned during our stay. The gym has good equipment and a refreshing watertap. I also found the room isolation very nice, because that way I wasn't bothered by neigbours. The fact that it is across from Londons central subway line made it even better.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jules S wrote a review Jul 2022
1 contribution1 helpful vote
We had a great stay at the Crowne plaza in London. -Breakfast was great -Staff was friendly -Gym was great -Rooms were clean -Fairly priced The Subway is 100 m away so it is easy to travel to and from.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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K B wrote a review Jun 2022
1 contribution
I have been meaning to write a review, I usually stay for work purposes and often use the bar / restaurant for dinning in. One particular evening not sure when she joined but a young lady Monica or Monique, cannot fully remember but I have to say her serving and waiting skills 100/100. Beautiful smile and knowledge recommended a dish I would hardly choose of the weekly specials menu, I have to say because of her I plan on staying here regularly, very friendly. This has to be one of the best services I have received in a while, whilst staying here. I'd like to say HUGE Praises to her! Hoping to see her soon!
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Lovely waitress
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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grahammcmullen wrote a review Jun 2022
County Durham, United Kingdom27 contributions61 helpful votes
Traveled there for the play off final with friends, lovely hotel , check in was straight forward , breakfast was £12.50 but it was worth every penny as there was do much choice and excellent service and quality . The rooms were very clean and the bed was very comfortable , it was a short walk to the nearest tube station which was great to get into central London , would we stay again yes definitely.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marc A wrote a review Jun 2022
Leuven, Belgium125 contributions127 helpful votes
Location couldn’t be better : right by the Central Line Hanger Lane stop. Neighbourhood : wouldn’t stay out roaming around too long alone. Hotel : 1. Staff - surly - managers boss around personnel and are not very friendly to guests either. Wouldn’t want to work there. 2. Rooms : on the cusp of tired. Rooms at the back overlooking the park are nice and quiet. Airco works really well. Minibar is empty. Beds are small : expect one person bed for two. 3. Meals : restaurant staff very reluctant. Closes at 9:45 sharp regardless of guests. They make you feel they rather you didn’t come. Bar same. Breakfast : 10 am deadline (seriously) even in weekends. All in all : elsewhere probably beter options. Drab is the word. Very unwelcoming. Shame this is hospitality industry.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Avoid eating here. Stay here if you must.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza London - Ealing
Responded 2 Jul 2022
Good day, MarcLeuven_Belgium, I read your review about your stay at our hotel. Thank you for choosing Crowne Plaza London - Ealing, where we make business travel works. We always want our guests to leave with nothing but happy thoughts and a comfortable experience. I apologize for the issues you encountered during your stay. I will share your comments with our hotel management team, and rest assured that we will take the necessary steps to avoid the same issue from reoccurring in the future. I hope we'll remain to be your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
steve m wrote a review May 2022
Southport, United Kingdom485 contributions243 helpful votes
Stayed recently for 2 nights and the hotel was good but the location is poor just off a major huge roundabout where the traffic is constant and you have to use subways if walking. Situated close to Hanger Lane Tube Station. The room was nice and a good breakfast and bar and the best part is there are lots of staff who are friendly and efficient. Would not fancy leaving my car in the car park where security is poor and the car park at the back is filthy with cans etc scattered all over.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip: Need to be facing the back of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Simon S wrote a review May 2022
1 contribution
I arrived at this hotel and noticed the room was hot, but the air condition was set at full heat, I set it to cool the room and left to go into London, returning late I found the room was unbearably hot, but it was midnight, so tried to sleep. in the morning as I was unable to sleep much I was up early, tried to make a teams call in my room and was unable to keep it connected, tested the internet and it only gave 2Mbps. the front desk said they would move me to the back of the hotel, but wouldn't comment on the air conditioning working. they said they would reboot the router. after testing the internet after breakfast I found it was the same. If you need internet, or a nice nights sleep, I wouldn't stay at this hotel
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Date of stay: May 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza London - Ealing
Responded 26 May 2022
Hi simonsX6625QG, We appreciate you taking the time to share with us your feedback about your stay at our Crowne Plaza London - Ealing. We're committed to providing you with the best overall experience. I'm sorry to hear about the issues encountered during your stay. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken for us to better serve you in the future. I also sent you a private message discussing this further. We're grateful to have you as one of our valued guests. I hope you'll consider us again in your future travel plans! Stay safe, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AK_CY1 wrote a review May 2022
Limassol City, Cyprus71 contributions25 helpful votes
Booked online for 3 adults and 1 child. The room was a Junior Queen Suite that was spacious, had a bath tub with tv and a shower, a/c and small fridge. The double bed was very wobbly to the point you could feel seasick with the slightest move and the sofa bed was just terrible. The a/c was very noisy and the room TV had a weak signal, while the bathroom TV worked fine. Breakfast was at 12.5GBP extra, even if you just wanted a toast and a cup of coffee and when we wanted to order room service the Reception would not reply so I had to go there and order. Some dishes on the menu were not available. We did not show any discomfort and did not complain to the staff, but when we checked out we were not asked how was our stay and when we said goodbye we did not receive a reply, though in general the staff were not impolite, just seemed to not care as much as a 4-star hotel would require. Hotel location is right across the street from Hanger Lane subway station (Central Line) which is convenient for travelling to central London. I would not mind staying there again but it would not be my first choice.
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fearless43074937475 wrote a review Apr 2022
2 contributions
I would avoid this hotel. You would be better off in the premier inn down the road. Firstly the car park has no security and a police warning of car theft and vandalism. So wouldn’t count on a safe parking experience. We stayed 3 nights for a event at wemberly stadium. Easy to connect the tube line was on strike when we visited but easy to get to with the bus stop. Getting to central London is about 30 mins via tube. It sounds ideal for visiting in the car for events at the stadium but the car park is insecure and you will pay £18 per day plus congestion is £15 per day. We stayed 3 nights not once did anyone clean the room. You would expect this as a basic requirement. What they don’t mention is you have to ring them evey day and ask to get the room cleaned and new towels etc. not something you expect when this is a basic of the cheaper hotels and B&B in the area. I had to go and pay for my room service and order at reception. I even had to pay £5 tray charge I may as well of waited and taken it myself it completely made it pointless. You may as well eat in the resturant it will be cheaper and less hassle. Rooms are basic, you get basic amenities and basic service. Honestly you may as well stay in a travel lodge, premier inn or holiday inn which will be much cheaper. It’s not worth the extra monetary value.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza London - Ealing
Responded 4 Jun 2022
Hi Fearless43074937475, I hope you're doing great today. At Crowne Plaza, we are more flexible and more connected. Thank you for choosing us to host your stay while attending the event in Wemberly Stadium. I'm sorry for the issues you encountered during your stay. I noted everything you said and will share it to our upper management. I also sent you a private message to ask more questions about your stay. We appreciate your review as we will do our best to innovate our hotel and service for a better vacation experience for our guests. Best regards. Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$126 - US$222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza london, london crowne plaza, holiday inn london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
139
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Frequently Asked Questions about Crowne Plaza London - Ealing
Which popular attractions are close to Crowne Plaza London - Ealing?
Nearby attractions include Houdini's Escape Room Experience - ACTON (1.1 km), The Attic wine bar (0.7 km), and David McGillivray (0.8 km).
What are some of the property amenities at Crowne Plaza London - Ealing?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza London - Ealing?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza London - Ealing?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza London - Ealing?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Crowne Plaza London - Ealing?
Conveniently located restaurants include Paolo's Italian Ristorante, East Pan Asian Restaurant, and The New Ashbourne.
Are there opportunities to exercise at Crowne Plaza London - Ealing?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Crowne Plaza London - Ealing?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza London - Ealing offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza London - Ealing?
The staff speaks multiple languages, including English, German, Russian, Hindi, and Hungarian.
Are there any historical sites close to Crowne Plaza London - Ealing?
Many travellers enjoy visiting Syon House and Park (6.0 km), Little Venice (7.7 km), and 18 Stafford Terrace - The Sambourne Family Home (7.4 km).