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Holiday Inn London - Kensington

Booking.comUS$161*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn London - Kensington
Holiday Inn London - Kensington
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3,963 Reviews from our TripAdvisor Community

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Showing 3,095: English reviews
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Muechen, Deutschland
Reviewed yesterday NEW

Good things first: The place has been partially refurbished lately and is really nice and clean. The (standard) rooms are small but ok for central London. Clean and modern bathrooms, impeccable housekeeping. The bar offers quite a good range of drinks and the servers were nice. The proximity to High Street Kensington Station makes it very easy to get around,...

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Helpful?
Thank Chefarzt
Bengaluru, India
Reviewed yesterday NEW

Sometimes one find everything to be good about a hotel like Great location, friendly staff, nice lobby; still your overall experience is extremely bad. That is exactly the case here. Rooms are tiny, poor layout, not enough place to keep your belonging and end up dedicating half of your bed for this. Mirror does not have light and difficult to...

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Helpful?
1Thank NeerajG100
northampton
Reviewed 3 days ago NEWvia mobile

Greeted by a very pleasant Doorman who took our case to reception where a very polite professional team member checked us in. Our room was large and comfortable, the well equipped accessible bathroom/wet room was an added bonus. (Unfortunately it got rather too wet as the drain was a little slow, but not a huge issue) Excellent location just 5...

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Helpful?
Thank happyholidaymaker55
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear happyholidaymaker55, Thank you for choosing the Holiday Inn London Kensington. I was delighted to read that you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. I am very pleased to read your kind comments regarding the staff and let them know of your comments. I hope...

Brussels
Reviewed 4 days ago NEW

I've stayed in this hotel several times over the years, the first time when it was called Kensington Close and wasn't even part of a hotel chain. This time I arrived in London in the morning, and was able to check in, even though it was only about 9:30. Such a blessing! Great service - people seemed to appear out...

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Helpful?
1Thank ClaireinBrussels
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear ClaireinBrussels, I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Stefano B. - Front of House Manager

Manchester, United Kingdom
Reviewed 5 days ago NEW

Came back from a long weekend in London stayed at this hotel and let me tell you it was great.A 10/15 minute bus ride from all the main attractions. The hotel is really lovely very spacious dining and bar area, the breakfast was great everything you could wish for with plenty of staff all of whom were very pleasant. The...

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Helpful?
1Thank Angela G
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear Angela G, Thank you so much for your very kind review and high score following your recent stay with us. It is always a pleasure to read such glowing feedback especially with regards to the staff being so pleasant and our excellent location. I hope that we have the pleasure of welcoming you back soon. Kind Regards, Stefano B....

Bracknell, United Kingdom
Reviewed 6 days ago NEW

We chose this hotel in conjunction with a visit to the Royal Albert Hall, for which the location is ideal, and somewhat cheaper than the hotels recommended by the RAH. It's very grand inside, and the doorman was particularly helpful when we arrived. The room was comfortable, but not exactly spacious. The bed was comfortable and it was quiet through...

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Helpful?
1Thank Marc B
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear Marc B, Thank you for taking time to leave feedback on your stay at the Holiday Inn London Kensington High Street. We are glad that overall you had a pleasant stay. With regards to the check out process, I sincerely apologise for the mistake that happened. On your next visit please contact our guest relations manager to ensure the...

Aberdeenshire, United Kingdom
Reviewed 6 days ago NEW

Arrived early and room was not ready so left luggage and went for a walk along Kensington high street, which was only a two minute walk away. Stayed for 2 nights and although room was a little bit small it was well set out. Breakfast was good but the toaster too a long time and bread was not very brown...

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Helpful?
Thank LaineyLyons
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear LaineyLyons, Thank you for choosing the Holiday Inn London Kensington High Street. I was delighted to read that overall you had a good experience and that you enjoyed your stay with us. Thank you for your kind comments and high scores. It pleases me to read that our staff made a difference. However I will notify our breakfast team...

Vancouver, Canada
Reviewed 1 week ago NEW

I was there for a total of one week. The first 5 days I asked first for a king sized bed. It was two beds pushed together ( not great if the party is a couple). I was locked out of my room 6 out of the 5 days. The manager blamed me for having it close to other cards....

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Helpful?
3Thank Julie J
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear Julie J, Thank you for taking the time to alert me to events during your recent visit to the Holiday Inn London Kensington High Street. Needless to say I am very disappointed to read your comments and am concerned you left us with such a bad impression of the hotel. If you could please contact me directly at guestrelations@hilondonkensington.com...

Rotorua, New Zealand
Reviewed 1 week ago NEWvia mobile

Rooms are clean, tidy and well maintained. Pillows were hard but reception arranged a prompt replacement. Staff are friendly and helpfull. The rooms are small and 9only just manageable. Good location. Overall a goid stay.

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Helpful?
1Thank Kim P
Stefano B, Front Office Manager at Holiday Inn London - Kensington, responded to this review

Dear Kim P., Thank you for your review following your recent stay with us. I am delighted that overall you had a good experience however I am very sorry to hear that you had a few issues. I hope they were resolved to your satisfaction. I hope I will have the pleasure of welcoming you back soon in order that...

Rochford, Essex, UK
Reviewed 1 week ago

Stayed as IHG Platinum and one of the closest hotels to the Royal Albert Hall. I wanted a room for the night for a decent nights sleep after a concert that i could have a good shower in the morning before heading off to work. The room was a small double as no upgrade available and on the 1st floor...

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Helpful?
2Thank UK_Yankee_fan
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear UK_Yankee_fan, Thank you so much for your review your experience of our hotel. We appreciate your loyalty and recognition for IHG® Rewards Club Members as you’re a Platinum Member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We very...

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07/05/2017 08/05/2017
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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Free Internet
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane | Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: RM592 - RM1,156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#69 Spa Hotel in London
#358 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
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Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better to avoid this hotel”
NeerajG100, 24 Apr 2017 | Read review
“Get a room near the lifts. It's like a warren upstairs and signs back to the lifts are non-existent.”
T8726KEmarcb, 19 Apr 2017 | Read review
“I am not sure if there is a good room. Was quite noisy with the staff slamming the doors every morning.”
juliejJ1806RI, 18 Apr 2017 | Read review
“Nothing negative about this exceptional hotel”
adrianh301, 6 Apr 2017 | Read review
“Low floor, to avoid the elevators!”
751keithn, 3 Apr 2017 | Read review
5 of 5
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