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Thistle Kensington Gardens

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#286 of 1,078 Hotels in London
Certificate of Excellence
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1,750 Reviews from our TripAdvisor Community

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Showing 1,488: English reviews
London
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed yesterday NEW via mobile

That's a nice way of saying other than the bloc hotel at Gatwick (were they warn you that the rooms are compact ) the rooms are the smallest I've ever experienced There clean obviously been recently refurbished but so cramped You can't walk around the bed without turning sideways to avoid the furniture You could swing a cat but it... More 

Helpful?
Thank lovell_k
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Pleasant hotel, comfy beds, clean and tidy. Breakfast was excellent. Rooms a good size with amazing views of park, Albert Hall, Kensington Palace etc. The staff are friendly and welcoming and they helped me with directions to my meeting. The location is great next to Hyde park easy access to oxford street. The in house restaurant is good and service... More 

Helpful?
Thank Sean H
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW via mobile

My title suggests my general opinion of our experience at this hotel. Although the decor and location were perfectly adequate, the staff, service, food and ambience were all extremely average compared with many other London hotels we have stayed in. Do not eat here, breakfast was ok but the brasserie menu isn't worth the money - plenty of other options... More 

Helpful?
Thank Katward
Melbourne, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 days ago NEW

very good hotel with friendly and very helpful staff. rooms a little on the small side but adequate and very clean, good breakfast. opposite Kensington gardens , 3 minute walk to train station. several good hotels and restaurants within walking distance

Helpful?
Thank Frank A
Nottingham, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 days ago NEW

We arrived at 9.30am knowing we couldn't check in till 2pm, but we wasn't concerned as my brother had arrived the day before and was going to leave our luggage in his room, but the gentleman on the desk checked if a room was ready and there was which was a bonus, there was a bit of faffing around with... More 

Helpful?
Thank Michelle M
909rossj, Manager at Thistle Kensington Gardens, responded to this review

Following your recent stay here at Thistle Kensington Gardens, I would like to thank you for having taken the time to post your comments. It is our passion to ensure that we provide our guests with the highest standards of product and service at all times. we are glad that you enjoyed all our amenities (including the hair dryer), I... More 

Level Contributor
11 reviews
6 hotel reviews
Reviewed 6 days ago NEW

It was a right choice. The hotel is close to the train station, Bus stop, eating area. The room is compact. If you have large bags then it will be more cramp. Enjoyed the breakfast...it had good selection. Friendly staff to assist you. The allowed us a late check out with minimum charges. Enjoyed our stay

Helpful?
Thank Nan220979
909rossj, Manager at Thistle Kensington Gardens, responded to this review

We are grateful for your comments from your recent stay at Thistle Kensington Gardens. Thank you for highlighting the benefits of our location and facilities. It is a delight to hear that you had a comfortable stay, if I can be of any assistance when you stay in London in the future, please contact me directly so I can assist. More 

Herefordshire, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

This hotel is overpriced for what you get. Although very well positioned the standard rooms are tiny by comparison to lesser priced hotels in the city. The breakfast is good there could have been more choice.Staff are friendly and helpful and will go the extra mile.

Helpful?
2 Thank john_stevenson130148
909rossj, Manager at Thistle Kensington Gardens, responded to this review

I would like to thank you personally for taking the time to give us your positive and constructive feedback. It is a delight to hear such nice comments about our team members and really pleased you enjoyed our location. I sincerely apologies that you felt you were not given value for the price you paid for your stay and I... More 

Alexandria VA
Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 week ago

Conveniently located off Bayswater across from Kensington Gardens close to several underground stops. The ground level of the hotel facing Bayswater is a Shell service station with a mini-Waitrose store. Reception staff was very nice and helpful. Were able to check in a little early and were given a nice room on the 8th floor overlooking the park. The rooms... More 

Helpful?
Thank AlexandriaGrandDad
909rossj, Manager at Thistle Kensington Gardens, responded to this review

Dear Guest, Thank you very much for such a nice comment and sharing it with us ! We are happy you enjoyed your stay with us here at Thistle Kensington Gardens and that everything was to your satisfaction. It is great to learn our reception team had all displayed such an impression throughout your visit to ensure you could have... More 

Stirling, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Booked a superior rom but received a free upgrade to a junior suite. Room really good size for London but carpet needed a good clean everything else spotless. Had both lunch and dinner in the hotel and the food was reasonably priced and well cooked. Reception staff could not have been more helpful but service in the dining room a... More 

Helpful?
Thank Ian M
909rossj, Manager at Thistle Kensington Gardens, responded to this review

Thank you so much for taking the time to write about your stay with us here at Thistle Kensington Gardens. It was great to here positive comments about our reception team members and will enjoy sharing your feedback with them. with regards to the carpet I personally investigate that immediately and get this rectified. Thank you again for your feedback, More 

Germany
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 2 weeks ago

As I came in from the city, I walked from Bayswater station to the hotel (which is only about 5 min.). I spotted the hotel sign right away, but all I saw was a construction site and a gas station wedged under a building… the entrance to the hotel is actually around the corner (not sure why the address is... More 

Helpful?
1 Thank HDBGermany

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 

Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Rd, London W2 3HL, England
Region: United Kingdom > England > London
Price Range: RM563 - RM1,099 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
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Also Known As:
Thistle Kensington Gardens London
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#208 Luxury Hotel in London
#210 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Thistle Kensington Gardens staff and other travellers.
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Questions? Get answers from Thistle Kensington Gardens staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like the room facing the hyde park”
 of 5 bubbles Nan220979, 27 Nov 2016 | Read review
“Higher up and facing the park is nice - Bayswater is a very busy road but the traffic noise was not a problem on the 8th floor”
 of 5 bubbles AlexandriaGrandDad, 21 Nov 2016 | Read review
“Views from the upper floors really good.”
 of 5 bubbles ianmB2618BS, 19 Nov 2016 | Read review
“Park view isn't attractive, just loud. Try to get a room to the sides or back.”
 of 5 bubbles HDBGermany, 17 Nov 2016 | Read review
“Ask for a park view room on the higher floors.”
 of 5 bubbles NeedSun00, 14 Nov 2016 | Read review
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