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Thistle Kensington Gardens

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#299 of 1,089 Hotels in London
Certificate of Excellence
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Thistle Kensington Gardens
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1,841 Reviews from our TripAdvisor Community

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Showing 1,551: English reviews
Perth, Australia
Reviewed 14 October 2015

Being my first time in London, this Thistle was in the perfect location for all the major attractions being in walking distance, both Underground and Buses very close by and the #94 bus runs every 4-8 minutes into the Centre of London at Piccadilly Circus. The room was cleaned well, all toiletries were replenished, and we had an amazing view...

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Thank BJLogue
Perth, Australia
Reviewed 12 October 2015 via mobile

We stayed here on two occasions once in sep and again in October. Friendly staff on check in on both occasions. The lifts match the room size, snug. The room facilities were average. Very limited space for luggage. The room had on our second visit had an air conditioning unit that was not working (28-30 C in the room). Complained...

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Thank Keathswa
Marlborough, United Kingdom
Reviewed 9 October 2015

I got a little excited as the taxi took me down Bayswater Road and I saw the Thistle signs.....but sadly we carried on past that one to a garage forecourt that was the Thistle Kensington Gardens. On entry, a very compact lift takes you to reception which looked just like a Travel Lodge. Check in was quite slow but very...

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Thank 0708Karen
Sheffield, United Kingdom
Reviewed 7 October 2015

The position is great, opposite Kensington Gardens and on the main bus routes to the central area, theatres etc. Small supermarket food hall at ground floor is useful. Queensway just further out of town has many restaurants etc. We were able to check in and use the rooms at 12 noon, earlier than the 2pm we expected - thank you....

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1Thank nuf_said_11
Ireland
Reviewed 6 October 2015

Stayed in a Junior Suite for 2 nights. Staff at reception were very friendly. Opened the door to our junior suite and one of the the first things I noticed was a large brown stain on carpet - obviously somebody had spilled cup of tea/coffee. I was a bit surprised that a manager wouldn't think of covering up such a...

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Thank A_travelsIreland
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear A_travelsireland, Many thanks for your review and for the compliments regarding the team. I appreciate your feedback regarding the carpet, you're absolutely right that this should have been addressed. We are a long way along in the process of deep cleaning our carpets in all bedrooms, and will ensure this is a priority. I sincerely hope this does not...

Washington DC, District of Columbia
Reviewed 6 October 2015

On Bryanston Street near Portman Square and Hyde Park is The Thistle Marble Arch Hotel, a beautiful property in a great location. I was warmly greeted at the front door and impressed upon entering the lobby. The customer service is excellent. When I returned to London several months later, the Marble Arch was fully booked but they gladly referred me...

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Thank David-Kevin B
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear David-Kevin B, It was a pleasure to read your review and to share this with the team, thank you. I am delighted we have become your hotel of choice when visiting London, and long may that continue. Please do contact me directly when you next stay, it would be a pleasure to welcome you back. Thank you again for...

Windermere, Florida
Reviewed 6 October 2015

Chose the location as main reason for the visit was to attend a concert at the Royal Albert Hall, just the other side of Hyde Park. Upgraded to an Executive Twin Room which was located on the 7th floor, overlooking the park. Room was lovely, clean and very comfortable. Location was great for access to tube (Bayswater, Queensway and Lancaster...

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2Thank NatsDad
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear NatsDad, Thank you for taking the time to review your recent stay at Thistle Kensington Gardens. We are indeed in an enviable location close to lots of wonderful attractions and neighbourhoods. I am delighted you enjoyed your stay and hope to welcome you back soon. Thank you again, kind regards - Andrew Byrne, General Manager

ATLANTA, United States
Reviewed 6 October 2015 via mobile

My partner and I stayed here the first week in October 2015 as part of a tour that began inEngland and will conclude in Scotland. Pros - the hotel is well located and a great home base while in London. Easy walk to Kensington Palace and all the great shops and tourist destinations in West London. By European standards this...

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2Thank Philip M
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear Philip M, Many thanks for your detailed review and feedback regarding your stay with us. I am delighted you enjoyed your stay and appreciate the feedback given regarding the team. Thank you again for your review. Kind regards - Andrew Byrne, General Manager

Glasgow, United Kingdom
Reviewed 5 October 2015

We had a lovely two night stay in this hotel. All staff are so pleasant, friendly and helpful The breakfast is excellent with a great choice and lovely seating. The hotel has a nice atmosphere and is in a good location handy for tubes etc. Its loveley to be directly across the road from Hyde park. Our room was very...

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1Thank kim m
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear kim m, Your review was a pleasure to read and to share with the team, thank you. I am glad we had the opportunity to enhance your stay in London with the service delivered by the team. Thank you again for your review and I hope we can welcome you back to the hotel in the future. Kind regards...

Utica, New York
Reviewed 4 October 2015

This hotel was very nice and comfortable. It is very close to the underground stops for Queensway and Bayswater and across the street from Kensington. The rooms were clean and comfortable. Be careful with the electrical outlets for US travelers. The plugs tend to get hot and I did blow out the plug for the camera luckily not the camera....

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2Thank czihi
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review

Dear czihi, Thank you for your review and for highlighting what a wonderful location we are in. You are right to point out the electrical supply, the UK voltage of 240 volts is more than double the US mains supply voltage of 110 volts. This passes much more electrical current through an American device, definitely something travellers should be aware...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 

Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Road, London W2 3HL, England
Region: United Kingdom > England > London
Price Range: RM700 - RM1,254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Kensington Gardens 4*
Number of rooms: 175
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Also Known As:
Thistle Kensington Gardens London
Hotel Style:
#172 Business Hotel in London
#189 Family Hotel in London
#210 Romantic Hotel in London
#220 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Thistle Kensington Gardens staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware of connecting rooms unless you want to hear your neigbours”
 of 5 bubbles trikoJerusalemIsrael, 23 Mar 2017 | Read review
“Opt for a higher floor as it is located on a busy main road”
 of 5 bubbles MushyMarsh, 22 Mar 2017 | Read review
“Request high floor room”
 of 5 bubbles tnkrbelldcu, 15 Mar 2017 | Read review
“odd numbered rooms look over park but are usually exec rooms”
 of 5 bubbles lorraineb748, 6 Mar 2017 | Read review
“Higher Floors will give you a chance of better park views.”
 of 5 bubbles JamieKariuki, 26 Feb 2017 | Read review
5 of 5