We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Cumberland

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 5 more sites!
Professional photos
The Cumberland
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,686 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,847: English reviews
Birmingham, United Kingdom
Reviewed yesterday NEWvia mobile

I wasn't happy on my visit recently it's approx my 15th time staying here. I arrived for two nights on business. I was greeted at the reception by Richard Very nice man very friendly. Apart from Richard when checking in the staff are not as personal don't make an effort etc. Biggest bug bear for me is the breakfast. I...

 Report
Helpful?
Thank ash_ali1
Riddian D, General Manager at The Cumberland, responded to this review

Dear ash_ali1, Thank you for providing your feedback with regards to your experience at our hotel. It is always disappointing to receive negative feedback especially from a regular guest. I would like to assure you that I take all guest comments into consideration and would sincerely apologise for the shortfalls in service and standards that you received. I have reviewed...

Reviewed 2 days ago NEW

Too many guests at the hotel. Poor sevice. Poor breakfast, too crowded. The rooms were small and the air was bad in the rooms. The bed so narrow that my husband had ti sleep on the floor, we are no´rmal size

 Report
Helpful?
Thank Anki V
Riddian D, General Manager at The Cumberland, responded to this review

Dear Anki V, It is always disappointing to receive a negative feedback. I would like to assure you that I take all guest comments into consideration and would sincerely apologise for the shortfalls in service and standards that you received. I have reviewed your comments with the relevant Heads of Department to investigate further and rectify. I am so sorry...

Reviewed 2 days ago NEWvia mobile

Lovely big hotel, room good size with twin beds., clean & quiet. Big walk in shower. Checked in online the day before. Stated we was arriving at 11am but they did say that that check in was 3pm but would do their best to get the room ready beforehand. Received an email around 10ish on the day to say our...

 Report
Helpful?
Thank LeanneKara86
Riddian D, General Manager at The Cumberland, responded to this review

Dear LeanneKara86, ​Thank for your recent review regarding your stay at The Cumberland Hotel in London. I am delighted that you enjoyed every aspect of your stay. Our Management and team members take great pride in ensuring that our historic hotel is impeccably maintained in every aspect, creating a warm, inviting atmosphere. Having recently had the opportunity to sample breakfast...

London, United Kingdom
Reviewed 2 days ago NEW

Even though I live in London, just now and again, especially when I have visitors and we want a full days shopping and an evening in the center, it's such a treat to book into this hotel. The rooms are lovely, the staff so helpful and friendly, You can have a great day in all the best shops, lunch and...

 Report
Helpful?
Thank helenofvesta
Riddian D, General Manager at The Cumberland, responded to this review

Dear Helenofvesta, Thank you very much for your review of the Cumberland Hotel in London. We are delighted that you have had an enjoyable stay with us and that you had a pleasant experience with the services on offer. Thank you for recognising individual departments which delivered top notch service to make your stay with us comfortable, and we will...

Tonbridge, United Kingdom
Reviewed 2 days ago NEW

My booked single room was upgraded to a superb corner double room. Although right on Oxford Street there was hardly any noise at all. The temperature of the room was perfect from the adjustable airconditioning. Interesting a quirky decor and good lighting meant a pleasant ambience in the room. Well stocked tea tray with bottled water and biscuits too. Very...

 Report
Helpful?
Thank Martin W
Riddian D, General Manager at The Cumberland, responded to this review

Dear Martin M, Great! We are very thankful for your taking the time to write such a detailed note. You have frankly covered a lot of what the hotel has to offer. Our Team Members strives to serve each and every guest who distinguishes us with their preference, the best possible way. Our goal is to exceed our guests expectations....

Ostend
Reviewed 2 days ago NEW

This hotel took an extremely rapid downhill slide since the past years. I've been staying there for about 4 times and this January I could really notice the changes. First of all : I spent 30 minutes on checking in since there were only two staff members available at the huge reception desk ( there used to be five of...

 Report
Helpful?
Thank charlottelauwereins
Riddian D, General Manager at The Cumberland, responded to this review

Dear charlottelauwereins, Thank you for your feedback regarding your most recent stay with us at the Cumberland Hotel in London. I was disappointed to read that on your last stay with us you encountered a challenge with your room allocation, our service levels and that we did not resolve the issues in a satisfactory manner for you. Please let me...

Ashford, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed one here with for a birthday treat for my husband our daughter also came too, booked a junior suite which was a large room there was a double sofa bed for my daughter which was extremely comfortable and a king size bed for my husband and I, the suite also had a large bathroom and also a second toilet...

 Report
Helpful?
Thank nikkipage2002
Riddian D, General Manager at The Cumberland, responded to this review

Dear Nikkipage2002, First of all we would like to thank you for your comment about your stay at our hotel and we would like to mention we were happy to have you as our guest. We are delighted to hear the location was superb. Aside from the iconic Marble Arch itself, built in 1827 originally as a frontage for Buckingham...

Cairo, Egypt
Reviewed 4 days ago NEWvia mobile

I was there on a business trip. I stayed for two nights. I didnt get a chance to try their restaurant or room service so can't comment on their food quality. The hotel is very clean. The rooms are fairly small with no frills but it's fairly quiet which is very important especially if you are downtown. The location is...

 Report
Helpful?
Thank jazzmin21
Riddian D, General Manager at The Cumberland, responded to this review

Dear Jazzmin21, Thank for your recent review regarding your stay at The Cumberland Hotel in London. You are right indeed we cannot be beaten on our amazing location in the heart of London. We are stone's throw away from Marble Arch, the underground and the boundless stretches of Hyde Park and the royal gardens therein. This end of Hyde Park...

Chania Town, Greece
Reviewed 4 days ago NEW

Our stay at the Cumberland Hotel is going to be unforgettable thanks to the exceptional service it offers and the astonishing professionalism that the staff displays. We enjoyed an incredibly delicious breakfast constisting of a variety of choices for all the tastes.Our room with a view to Oxford street was neat and clean everyday and we feel the need to...

 Report
Helpful?
Thank IOSIF-ANASTASIO... S
Riddian D, General Manager at The Cumberland, responded to this review

Dear IOSIF-ANASTASIO... S​,​ Thank you very much for your kind note and for highlighting our service. We spend a lot of time on special trainings to optimize personalized service and selection of talents. Therefore, it's a pleasure to see that you enjoyed the encounters with our team. We will certainly recognize Theano for her great effort to make your stay...

Gillingham, United Kingdom
Reviewed 1 week ago via mobile

Stayed here on business, handy location next to Oxford Street. Room was ok with the usual facilities to hand. Restaurant a little dark to see the menus but food nice. The staff were attentive with special mention of Theamo on front desk, what a lovely helpful and polite lady Thank you for the welcome room gift as well..

 Report
Helpful?
Thank Brian C
Riddian D, General Manager at The Cumberland, responded to this review

Dear Brian C, Thank for your recent review regarding your stay with us. It is great to hear that our location was perfect for you as we are privileged to be perfectly located in the heart of London with its numerous restaurants, bars and cafes. And all within walking distance of London’s tourist attractions, including Tyburn Tree, Speakers Corner, Princess...

1,382 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1171)
Viewed
Room/Suite (307)
Viewed
Bathroom (128)
Viewed
View from Room (36)
Viewed
Hotel & Grounds (190)
Viewed
Dining (36)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (473)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (96)
Viewed
Dining (14)
Viewed
Standard Double (47)
Viewed
The Hotel (35)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (115)
Viewed
Hotel & Grounds (31)
Viewed
Room/Suite (43)
Viewed
Bathroom (5)
Viewed
Dining (12)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
Marylebone
Amba Hotel Marble Arch
Amba Hotel Marble Arch
#66 of 1,080 in London
1,219 reviews
Marylebone
DoubleTree by Hilton Hotel London - Marble Arch
Marylebone
The Leonard Hotel
The Leonard Hotel
#302 of 1,080 in London
611 reviews
Show Prices
Show Prices
Show Prices
Marylebone
Radisson Blu Edwardian Sussex Hotel
Marylebone
The Montcalm London Marble Arch
Mayfair
London Marriott Hotel Park Lane
Show Prices
Show Prices
Show Prices

Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more   less 

Additional Information about The Cumberland

Address: Great Cumberland Place, London W1H 7DL, England
Region: United Kingdom > England > London > Marylebone
Price Range: RM756 - RM1,441 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Cumberland 4.5*
Number of rooms: 1019
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, TripOnline SA, Travelocity, Priceline and Jetsetter so you can book your The Cumberland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Cumberland Hotel London
Cumberland Hotel London
Cumberland London
Hotel Style:
#248 Family Hotel in London
#267 Luxury Hotel in London
#292 Romantic Hotel in London
#342 Business Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Cumberland staff and other travellers.
37 questions
Ask a question
Oklahoma City, Oklahoma

See all questions (37)

Questions? Get answers from The Cumberland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They're probably all great.”
  • Interesting headboard lamp.
  • Bath and shower.
  • Dawn over Oxford Street.
  • Room on entering.
  • Desk, TV, table, chair.
  • Comfortable bed
 of 5 bubbles C6631CHmartinw, 17 Jan 2017 | Read review
“Go executive !”
 of 5 bubbles Lochie581, 4 Jan 2017 | Read review
“check cleanliness heating air conditioner and security before you accept room”
 of 5 bubbles 805josephn, 3 Jan 2017 | Read review
“Ask for a city view room on a high floor.”
 of 5 bubbles Annapashmina, 1 Jan 2017 | Read review
“Ask for room 7010 ... Amazing view !!!!”
 of 5 bubbles 290894, 1 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay