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Grosvenor House, A JW Marriott Hotel

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#209 of 1,086 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Grosvenor House, A JW Marriott Hotel
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2,445 Reviews from our TripAdvisor Community

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There are newer reviews for Grosvenor House, A JW Marriott Hotel
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Showing 2,269: English reviews
chelmsford
Reviewed 3 weeks ago via mobile

Very poor management (Anna) rude and couldn't be bothered. Food expensive and poorly prepared - don't fall for the hype avoid this hotel: There are far better properties on Park Lane try the Hilton or Dorchester

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Helpful?
1Thank merlin03
Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear merlin03, Thank you for sharing your feedback following your visit to Grosvenor House, A JW Marriott Hotel. It is regrettable to read that your overall experience did not meet your expectations. We pride in ensuring a warm approach through our interactions and I am sorry that you did not get this impression with us. Your feedback will be addressed...

Reviewed 3 weeks ago

Have stayed in this hotel every time when I am in London since the past few years now. The hotel is just an iconic property, the staff and the service from the time you check in are very warm and welcoming they love to keep their customers happy the ideal Jw Marriott standard hotel in my opinion. The only draw...

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2Thank Nitesh J
Tel Aviv, Israel
Reviewed 3 weeks ago via mobile

The hotel is an old-fashioned British property. The one thing that hits you upon walking in is that this joint was modeled somewhere in the 60s and hardly, if at all, changed since. I mean, u gotta get rid of the old British wall paper everywhere and the gold prints on the marble floor. It just feels OLD and outdated....

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1Thank ornalivne
Florida
Reviewed 3 weeks ago

Very enjoyable stay. I haven't been to London is several years so returning was quite fun. The JW hotel did not disappoint. The location is fairly central, lots of sights in walking distance. The hotel staff and concierge were friendly and very helpful, great suggestions on things to do. Our room was lovely. Beds were comfortable, room is well equipped...

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2Thank selsa10
Paris, France
Reviewed 3 weeks ago

Very sophisticated hotel a la ancienne. High ceilings, big bed, nice bathroom. The personnel is very kind and ready to help with everything. The location is perfect. Everything or almost can be reach by foot.

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1Thank liaderma
Burton upon Trent, United Kingdom
Reviewed 4 weeks ago via mobile

I stayed here for the first time in two years. Whilst the bones of the hotel are the same the decor and organisation are much improved. The whole entry area is light and bright. The staff friendly and work hard to say hello and keep the area friendly. Food and drink service is good with a range of choices albeit...

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1Thank Partner792
Abu Dhabi, United Arab Emirates
Reviewed 4 weeks ago via mobile

Do be deceived by the outer look of this hotel, it is still one of the high end, luxurious hotels in London. Excellent welcoming, service and a good night sleep. Thank you and will definitely be coming back.

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1Thank AI-Midfa
Reviewed 4 weeks ago

it's not magnificent. to be fair we spent our first two nights at the SAVOY which is hard to top. This property feels old and the rooms have a drab green carpet. With some TLC it could be great. Someone said the owners of the space are rather cheap.

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1Thank Jason N
Reviewed 4 weeks ago via mobile

You will enjoy everything in the hotel since you check in until 1 min before you check out. All was great ( staff, breakfast, facilities...etc). During my stay of 19 days, I saw some charges in the invoice that were for room service. They charge for bringing the trolly, for the meal it self, for taking out the trolly, for...

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1Thank Sultan A
New York
Reviewed 4 weeks ago via mobile

Nice hotel with good proximity. The rooms are nothing to be desired and would have expected something a little more comfortable. The walls were thin and I could hear my neighbors also. The staff was very friendly also.

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Thank DonNY845
Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear DonNY845, Thank you for taking the time to share your experience with Grosvenor House, A JW Marriott Hotel. It is regrettable to learn that you were not left satisfied with our guestrooms. At Grosvenor House, we continuously work at upgrading our facilities to meet the modern needs of our valued guests, whilst preserving the heritage of this iconic building....

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: RM1,357 - RM3,629 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#158 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
43 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have been overjoyed with any room in this hotel!”
 of 5 bubbles dalest2017, 13 Mar 2017 | Read review
“Inner rooms do not have a view.”
 of 5 bubbles DanJ243, 13 Mar 2017 | Read review
“Second floor room 222”
 of 5 bubbles miriamg916, 11 Mar 2017 | Read review
“executive lounge is great if you want to spend a little extra”
 of 5 bubbles Mag1223, 17 Feb 2017 | Read review
“Rooms on the 6th floor are quieter”
 of 5 bubbles heywood08, 14 Feb 2017 | Read review
5 of 5