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Grosvenor House, A JW Marriott Hotel

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#210 of 1,087 Hotels in London
Certificate of Excellence
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Grosvenor House, A JW Marriott Hotel
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2,442 Reviews from our TripAdvisor Community

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Showing 2,267: English reviews
Dallas, Texas
Reviewed 3 February 2015

Traveled to London in November for work, and we stayed 4 nights at the Grosvenor House. I enjoyed this Hotel quite a bit, it was very centrally located close to the "tube" stations and close to Hyde Park. The best part about my room was the tub! Deep and old fashioned I took a hot bath every night. They put...

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Thank Nikons2010
Birmingham, United Kingdom
Reviewed 31 January 2015

Had an overnight stay here with mum and sister for a girlie shopping trip to the big city. 3 of us stopped in a superior room very clean comfortable bed linen crisp , bath ,towels slippers and robes fluffly!! It was mums birthday and on booking I was asked if we were celebrating an event so on arrival to our...

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Thank mariapul
Flagstaff, Arizona
Reviewed 29 January 2015

We spent a week at the Grosvenor House in September 2013. Per the recommendation of other reviews on trip advisor we requested the club level with a park view. It was well worth the extra money to have use of the club lounge. By eating breakfast here everyday and then afternoon tea and cocktail hour with a wonderful mixture of...

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1Thank Compycar
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

I am very pleased to read that you enjoyed your stay with us in 2013. We have since upgraded our Executive Lounge, which is now located on the ground floor, adjacent to the main lobby. Our new Executive Lounge boasts an up to date menu as well as a more spacious and interactive area for all of our Elite members...

southsea
Reviewed 28 January 2015

Grovernor House Hotel has some great history attached to it,some great staff, but just felt the wow factor was missing. We stayed here early December 2014 in a Superior Suite with two rooms, large bedroom and seperate lounge with sofas, chairs, mini bar & large flat screen tv. Its decorated in a traditional style and everything was in order but...

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Thank DisWaltSnw
Zagreb, Croatia
Reviewed 28 January 2015

This is a handsome, grand old hotel with comfortable, pleasantly decorated and quiet rooms with nice features for business travellers. The desks are large and have outlets for euro, UK and U.S. electronic devices. The lighting is from multiple lamps and overhead lights, which can be turned on and off separately for differing levels of brightness. Fast, free internet. The...

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1Thank YodaHB
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

I am very pleased to hear that you enjoyed your stay with us at Grosvenor House, A JW Marriott Hotel. Your comments are truly appreciated and i will be sure to share them with the team. We have recently upgraded our internet system throughout the entire hotel and I am delighted to hear that you found it to be fast...

Isle of Wight, United Kingdom
Reviewed 19 January 2015

we have just had another 2 night stay at this Hotel,this is now our 4th stay there,and once again everything was wonderful we had room number 762 and it was spotlessly clean and spacious,we plan to stay there again next year for another 2 night mini break,the staff are very helpful and courteous,and one member of staff recognized us from...

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Thank MauriceIsleofWight
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for such a wonderful review! I am most pleased to hear that you have elected to stay with us again. I will be sure to share your comments with regards to how spotlessly clean your room was! Our Housekeeping team work tirelessly to ensure that each and every room is maintained to the highest of standards. We look...

Reviewed 19 January 2015 via mobile

One of the best hotels in London in terms of name, great location,but the worst service ever. The lobby staff have very disrespectful attitude. I sat for 20 minutes without anyone serving us (it was not the first time). I would advise not to go there unless its the last option.

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6Thank Khalid A
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Dear Khalid, I am truly sorry to read about your experience in one of our lounges on your most recent visit with us. Clearly what you describe are not the service levels we pride ourselves on as one of the leading hotels in London. I do encourage you to let one of our Guest Relations Managers know if we can...

Reviewed 18 January 2015 via mobile

Across the street from Hyde Park. It's close to shopping and some restaurants. It was very easy to walk around, and felt safe! In house steak house restaurant was good, except we were hoping for Non-California wines! Still good though. I recommend this place!

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2Thank TheIZ
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for your review and comments here on Trip Advisor, they are most appreciated! I am very pleased to read that you found the location of our hotel to be perfect for your particular travel requirements during your recent stay with us. It is also wonderful to hear that you enjoyed your visit to the JW Steakhouse (I do...

London, United Kingdom
Reviewed 16 January 2015

We enjoy staying at the Grosvenor whenever we stay in central London. The location is excellent, walking distance to Bond St, West End shopping and Knightsbridge or a quick ride in a taxi. Opposite Hyde Park so great for some light exercise! The rooms are comfortable, fabulous beds and linens make for a comfortable nights sleep. My only real criticism...

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2Thank Charles C
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Good day and thank you for taking the time to write a review with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. It was a pleasure to have you with us and I am most delighted to hear that you enjoyed your visit. Some of our guestrooms do include walk in showers, so please...

Reviewed 15 January 2015

My partner and I arrived at midday on Friday 5th December 2014 for my birthday weekend. Immediately we felt more than welcome, we were greeted by a lovely young lady and shown to the next available receptionist. On checking in we were asked if we visiting just for the weekend of for a special occasion. My partner informed the receptionist...

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2Thank Regulartable3
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you so much for your very kind review regarding your recent review of your stay with us at Grosvenor House, A JW Marriott Hotel. It is most pleasing to read that you elected to stay with us to celebrate your Birthday! We do hope to welcome you again soon, and this time around also at the JW Steakhouse! With...

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Grosvenor House 86-90 Park Lane, London W1K 7TL, England
Region: United Kingdom > England > London > Mayfair
Price Range: RM1,314 - RM3,431 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#159 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
42 questions
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drexel hill, pa
over a year ago
Bexleyheath, United Kingdom

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have been overjoyed with any room in this hotel!”
 of 5 bubbles dalest2017, 13 Mar 2017 | Read review
“Inner rooms do not have a view.”
 of 5 bubbles DanJ243, 13 Mar 2017 | Read review
“Second floor room 222”
 of 5 bubbles miriamg916, 11 Mar 2017 | Read review
“executive lounge is great if you want to spend a little extra”
 of 5 bubbles Mag1223, 17 Feb 2017 | Read review
“Rooms on the 6th floor are quieter”
 of 5 bubbles heywood08, 14 Feb 2017 | Read review
5 of 5