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Grosvenor House, A JW Marriott Hotel

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Room & Suite (352)
Dining (72)
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Overview
  • Excellent56%
  • Very good28%
  • Average10%
  • Poor4%
  • Terrible2%
Travellers talk about
“park lane”(266 reviews)
“red bar”(82 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
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Rooms
2 May3 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,828)
There are newer reviews for Grosvenor House, A JW Marriott Hotel
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2,622 results
Traveller rating
1,416
722
283
124
77
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1,416
722
283
124
77
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All reviewspark lanethe executive loungered barpark roomafternoon teamarble archoxford streetgreat roomupgraded to a suiteturn down serviceconcierge staffluxury hotelan upgradebuckingham palacewonderful hotellondon hoteltube station
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821 - 825 of 2,622 reviews
Reviewed 22 January 2016

I was anxious to get here and was quickly disappointed after checking in. I thought the Mayfair area/Park lane stood for luxury and was really looking forward to enjoying some luxurious ambiance. After check in, we quickly noticed that the lobby was under so sort...More

3  Thank YungTPS
Response from Lara C, Manager at Grosvenor House, A JW Marriott HotelResponded 25 January 2016

Dear Emmanuel U, Thank you for taking the time to post your review , following your recent visit to Grosvenor House, a JW Marriott Hotel. We appreciate your observations regarding our overall guestrooms and facilities, and we are disappointed to learn that your expectations were...More

Reviewed 22 January 2016

Stayed here with my wife for two days last week. Staff was very welcoming. Concierge helped us with dinner reservations (Tamarind - excellent choice for high end Indian food). Room was large (by London standards), bathroom had high end toiletries, good water pressure, heated towel...More

Thank DrDon62
Response from Lara C, Manager at Grosvenor House, A JW Marriott HotelResponded 26 January 2016

Dear DrDon62, Thank you for taking the time to share with us your experience from your most recent visit. It is great to learn that you and your wife had such an overall enjoyable stay and I am happy to learn that the Grosvenor House...More

Reviewed 21 January 2016 via mobile

Shocked about how this hotel has changed since we last stayed here. At check in more sales people wanting to sell the premier lounge than check in staff at reception. Really annoying queuing for 10 minutes whilst 3 people told you about premier club lounge....More

25  Thank GeorgeP284
Response from Lara C, Manager at Grosvenor House, A JW Marriott HotelResponded 22 January 2016

Dear Guest, Thank you for providing feedback on your most recent visits to Grosvenor House, A JW Marriott hotel. We very much regret to hear of the lack of service delivery you have described. What you have described is clearly not the level of service...More

Reviewed 19 January 2016 via mobile

Enjoying all the way starting from amazing breakfast untill dinner,the room was up to standards you will expect from a JW! We recommend with all the heart if you want to enjoy a nice part of London with a nice walk in the park!More

1  Thank ChrisHughes48
Response from Lara C, Manager at Grosvenor House, A JW Marriott HotelResponded 21 January 2016

Dear Cristinel M, Thank you for taking the time to share your experience at Grosvenor House, a JW Marriott Hotel. I am absolutely delighted to hear that you had such an enjoyable stay and we do hope to welcome you back in the not so...More

Reviewed 17 January 2016

The first time I visited Grosvenor House was with the sole intention of having a drink after a busy day's work with a friend. Fabio is a name I can't forget. But before reaching him, I'll be quiet honest...I went inside with the only purpose...More

1  Thank IvoVieira
Response from Lara C, Manager at Grosvenor House, A JW Marriott HotelResponded 21 January 2016

Dear IvoVieira, Thank you for taking the time to post your review , following your recent visit to our Red Bar. I am delighted to learn that you had such an enjoyable experience while visiting our hotel and for the extremely attentive service that was...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$354 - US$972 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#100 Family Hotel in London
#128 Romantic Hotel in London
#142 Business Hotel in London
#208 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$354 - US$972 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#100 Family Hotel in London
#128 Romantic Hotel in London
#142 Business Hotel in London
#208 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (891)
Room & Suite (352)
Dining (72)
Pool & Beach (1)
Business Centre & Event Rooms (9)
Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
Questions & Answers
Ask a question
bouldermom989
7 March 2018|
AnswerShow all 3 answers
Response from Marc C | Reviewed this property |
Yes they do - No charge
0
Votes
bbussey47
7 February 2018|
AnswerShow all 2 answers
Response from LMK-CO | Reviewed this property |
Hi, Breakfast is included for Marriott Members with status and if you buy a room at a rate that includes breakfast. This is a full English breakfast and worth it in the lounge including eggs, meats, fruits, and all types of... More
1
Vote
bbussey47
7 February 2018|
AnswerShow all 10 answers
Response from Jo M | Reviewed this property |
Yes, the meals are better than light, included in the price. There are meals for Muslims, as well as more traditional meals for everyone else. Meals are more complete and better than concierge meals in the US. An... More
1
Vote
Room Tips
"Avoid this hotel as this problem could ruin your stay"
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"away from the elevator"
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"refurbished room"
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"Try not to stay on a floor that has construction and try to get a room that has a view."
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