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Grosvenor House, A JW Marriott Hotel

2,758 reviews
#250 of 1,076 Hotels in London
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Traveller (875)
Room & Suite (273)
Dining (66)
Overview
  • Excellent56%
  • Very good28%
  • Average10%
  • Poor4%
  • Terrible2%
Travellers talk about
“park lane”(263 reviews)
“red bar”(80 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,758)Write a Review
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1,380
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All reviewspark lanethe executive loungered barpark roomafternoon teamarble archoxford streetgreat roomupgraded to a suiteconcierge staffturn down serviceluxury hotelan upgradebuckingham palacewonderful hotellondon hoteltube station
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881 - 885 of 2,555 reviews
Reviewed 13 September 2015

From the moment we walked into the Luggage Room ( the hotel bar) we were impressed by the ambiance and decor. The bar was cozy and the lighting is perfect! But what REALLY makes this bar special are the three gentleman who served our drinks-...More

2  Thank joanneBarrington_il
Reviewed 12 September 2015 via mobile

Traveling Europe - London our first stop. JW Marriott Grosvenor a fabulous hotel! I have stayed in JW's in the U.S. a lot, but they could learn a lot from this hotel. The customer service is off the charts wonderful! "Courteous staff" does not give...More

2  Thank Doris S
Reviewed 12 September 2015

We stayed in August and September at the Grosvenor House in London. The room was not a suite so it was small as many hotels in Europe have smaller rooms than in the US. Small does not mean skimpy. The bed was luxurious and comfortable....More

2  Thank Jan W
Reviewed 11 September 2015

We have stayed at the Grosvenor House multiple times over the last three years. All of the staff have been helpful and attentive to everything. Even the views from our rooms have been exceptional. We already plan to go back.

2  Thank Sanford522
Reviewed 11 September 2015 via mobile

1)Did mobile check-In and received confirmation of arrival but room not ready... Took more than 30 mins to check in 2) Housekeeping did not clean room until 1545.... Had to call them to come in 3) Bathroom drain did not work properly. Took shower in...More

9  Thank ANIL S
Response from Stefanie P, Manager at Grosvenor House, A JW Marriott HotelResponded 14 September 2015

Dear Anil S, Thank you for taking the time to share your recent experience with Grosvenor House, A JW Marriott Hotel. I am extremely sorry to learn that you did not enjoy your overall stay and please allow me to address your observations. First and...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$287 - US$706 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#100 Family Hotel in London
#128 Romantic Hotel in London
#142 Business Hotel in London
#184 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$287 - US$706 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#100 Family Hotel in London
#128 Romantic Hotel in London
#142 Business Hotel in London
#184 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (875)
Room & Suite (273)
Dining (66)
Pool & Beach (1)
Hotel & Grounds (552)
Bathroom (80)
Business Centre & Event Rooms (9)
Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
Questions & Answers
Ask a question
Doug_s10
29 November 2017|
AnswerShow all 3 answers
Response from CheeryB50 | Reviewed this property |
No sorry, phone them instead
0
Votes
Shelano9
23 October 2017|
AnswerShow all 6 answers
Response from waleed941 | Reviewed this property |
Maybe you have to check with the hotel
0
Votes
Anna A
13 October 2017|
AnswerShow all 4 answers
Response from KelvinKhoo | Reviewed this property |
Cant answer as I was there in September 2016... there wasnt any works going on then
0
Votes
Room Tips
"Corner Room Overlooking Hyde Park"
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"Please ensure you clarify the bed type - as i said deluxe and 300 quids does not gurantee a basic double bed"
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"All rooms are good, family large rooms are exceptional for Long stays"
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"we've never cared about a view since we usually hang out in the executive lounge or lobby."
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