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From the moment we walked into the Luggage Room ( the hotel bar) we were impressed by the ambiance and decor. The bar was cozy and the lighting is perfect! But what REALLY makes this bar special are the three gentleman who served our drinks-...More
Traveling Europe - London our first stop. JW Marriott Grosvenor a fabulous hotel! I have stayed in JW's in the U.S. a lot, but they could learn a lot from this hotel. The customer service is off the charts wonderful! "Courteous staff" does not give...More
We stayed in August and September at the Grosvenor House in London. The room was not a suite so it was small as many hotels in Europe have smaller rooms than in the US. Small does not mean skimpy. The bed was luxurious and comfortable....More
We have stayed at the Grosvenor House multiple times over the last three years. All of the staff have been helpful and attentive to everything. Even the views from our rooms have been exceptional. We already plan to go back.
1)Did mobile check-In and received confirmation of arrival but room not ready... Took more than 30 mins to check in
2) Housekeeping did not clean room until 1545.... Had to call them to come in
3) Bathroom drain did not work properly. Took shower in...More
9 Thank ANIL S
Response from Stefanie P, Manager at Grosvenor House, A JW Marriott HotelResponded 14 September 2015
Dear Anil S,
Thank you for taking the time to share your recent experience with Grosvenor House, A JW Marriott Hotel. I am extremely sorry to learn that you did not enjoy your overall stay and please allow me to address your observations.
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even
if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.