The first 2 experiences a few years ago were fine. But this time was terrible. At up to GBP295/night: room WITH NO WINDOWS (they said, too bad, some rooms have no windows -- I wouldn't have booked if I knew that -- no mention I could find in website). Sewer smell (they said, nothing. We informed front desk 3 times, never any action. Gurgling sewer gas smell from shower drain when shower/toilet in another room ran or our toilet (have video). Filthy, door covered in dust (have photo).
It’s a very good hotel. The entrance is beautiful in a great neighborhood. The front desk is very helpful and breakfast is great. The staff is great! The suites are beautiful. Bed super comfy! Nirosha from the business direction has been so helpful. Just a couple of important things to improve: - communicating doors must be soundproofed - windows in the room should be openable
The 100 Queen's Gate Hotel was absolutely beautiful! Staff was very friendly and accommodating to our needs. We had adjoining rooms with our children and both rooms were very spacious, very clean and comfortable beds. Breakfast each morning was delicious with a varied selection to choose from. The location was ideal. Close to the Underground and a lovely, safe area. We walked to Kensington Gardens and back and felt very safe doing so. I would definitely recommend
Came here for an afternoon tea after going to the science museum, was made to feel very welcome and was well lived after with some complimentary dessert. Would highly recommend this establishment if you’re looking for a friendly comfortable lunch. Thank yoj
Looking for a fancy afternoon tea? Look elsewhere and don't waste your time or your money here. I booked at the W/A to take our son for his first ever afternoon tea experience on his 5th birthday. It was one of the few places which weren't only offering Christmas afternoon teas in late November (anyone with birthdays in November or December will know the struggle!). I was in contact with Konstantina when booking this and was assured that this special occasion was noted in the booking and "we will make sure that Reuben will enjoy his Little Explorer birthday experience!" We turned up on time at midday only to stand by door and watch the staff cleaning, hoovering, polishing, etc. When someone finally greeted us, the booking name wasn't taken, and we were shown to a table. No offer to take coats. Once we sorted ourselves out, it felt like an age before someone paid us any attention and we had to ask for a menu. Our afternoon teas arrived about half an hour later, and they were so disappointing! Especially the Little Explorer afternoon tea. It looked nothing like the photo on the website. The hot chocolate was rubbish and bitter. There was a chocolate block on a stick which was he was meant to stir into warm milk (which wasn't provided). The crudités were missing. The bread didn't feel very fresh and seemed like the sandwiches were just taken out of the fridge. And the pots of tea were tiny and the water not hot enough. The tap water was luke warm - although we noticed the table next to us were served ice with their water in much nicer glasses! Every time the pots were refreshed, the water temperature seemed to get cooler! The jam isn't homemade, and I question whether the pastries were either. I asked the servers a few times if they knew what we were there for and if they saw the note on the booking - one of the servers said they couldn't find the iPad or something. It just seemed like they didn't want to be there and it far from feeling special. In spite of my son wearing badges saying, "I'm 5 today", not a single staff member said happy birthday to him!!!!! We took most of it away in a couple of boxes - boxes which we had to assemble and pack ourselves - as we didn't want to stay in that miserable place any longer than necessary. They removed the service charge from the bill as they could see I wasn't impressed. And I had to argue to get the Little Explorer afternoon tea removed also - which is astoundingly poor. The experience still cost me £92! We've had afternoon tea in many hotels in London, and this is by far the worst value one we've had. If you're looking for a special occasion and a good time, look elsewhere.…
I just have to write a big thank you to everybody working there, but especially to Giacomo, and the chef! I have a zillion allergies, and they did everything they possibly could to make sure I eat well, and that I am not missing out on anything. My partner and I did the whole Afternoon Tea experience on the first day we got there, and the chef managed to make something for me to eat and enjoy the experience. I am so grateful for that! I've been to a lot of hotels everywhere, and the service is usually good and all, but service in this hotel was exceptionally good! I felt taken care of, and like I matter to them. From all of the staff, of course. They were all so sweet. However, my biggest thank you goes to Giacomo and the chef.
The room was fine, although we did expect more for what we paid and where it was located. The wardrobe smelled like warm fish so we never used it and the patch of carpet outside of the bathroom was damp before we got there. Bathroom was a bit dated.
LOWEST QUALITY HOTEL filthy, rooms with cockroaches, hairs on the bathroom floor. arrogant staff. the most despicable hotel we've stayed in on all our travels. it should be a 1 star hotel.we will be telling all our friends never to stay at this hotel.
This hotel is a really nice place to stay in London and is very convenient for the Royal Albert Hall and also for all the museums in the area. The staff are excellent and helpful. The rooms, while small, are very nice and comfortable. I was on floor 1 and it was perfectly quiet. The breakfast was really good as well. The only wrinkle was an unexpected charge on my bill for drinks which I never had. But the receptionist sorted it out quickly and with no fuss so all good. I would certainly return.
Spent a week in London to sightsee and dine out and this hotel allowed us to accomplish all our goals perfectly. The hotel is perfectly located in South Kensington only a block from the South Kensington underground Station — so easy to move around the city. Also very closely located to museums and great small restaurants. The staff, led by the concierge Russell, and Rosemary at the front desk, was always friendly, helpful, and knowledgeable. The rooms are a little small but beautifully appointed and offered everything we required. The room’s shower was fantastic with complimentary Molton Brown soaps. The hotel’s ESQ bar in the basement was terrific. Led by bartenders Grigor and Zach we enjoyed drinks almost every night that were perfectly prepared.