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First, the less than desirable - there's currently some exterior work going on (nothing inside that I could see. It didn't impact our stay at all. Additionally, the air conditioning is adequate, not great (but this is likely true of any European hotel) and luckily...More
We recently stayed here for one night on a trip to London to visit Chelsea FC and watch their last game of the season on 21st May - we wanted somewhere within reasonable walking distance to the football ground (it was a 20 minute walk)...More
2 Thank AlanBmald
Response from Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 24 May 2017
Thank you for taking the time to tell us about your recent stay. We are delighted to know the services here at Doubletree by Hilton London Kensington have exceeded your expectations. We make every effort to ensure you have an enjoyable stay and...More
Good customer service but terrible room and had I known that the room was going to be very small I would have gone elsewhere. Also building works are going on and the hotel looks bad.
In the morning at about 8am the alarm went off!...More
We paid for the lowest level of room and were given a newly refurbished small (but adequate for 1 night) room on the ground floor. The window was frosted and opened 4 inches only looking into a central courtyard. This didn't bother me but at...More
The hotel overbooked on the first nights, which was never heard of. The staff was not very helpful and it took a long time (over 1 hour) for us to be transferred to another Hilton 1 hour away by car. On the second night the...More
US$161 - US$333 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#303 Luxury Hotel in London
Number of rooms
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With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming
and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Response from Kirstin B | Reviewed this property |
Not at all!! Whether it was 34 degrees outside or 23 degrees my room temperature remained at 31 degrees for 3 nights! I have never had 3 such uncomfortable nights sleep! I complained and they just said it was working despite... More
Not at all!! Whether it was 34 degrees outside or 23 degrees my room temperature remained at 31 degrees for 3 nights! I have never had 3 such uncomfortable nights sleep! I complained and they just said it was working despite me saying 3 times it was unbearable!! I had to go outside to cool down! Such a shame cos I liked most other things about the hotel but will never return unless it's freezing outside!
Response from L6650KOluisa | Reviewed this property |
Hi Benjamin. It's worth head office being told I guess but whether they care enough to do anything is another matter. The more people that expose these issues within the chain, the better. Go public if you haven't already... More
Hi Benjamin. It's worth head office being told I guess but whether they care enough to do anything is another matter. The more people that expose these issues within the chain, the better. Go public if you haven't already on the TripAdvisor site. You aren't the only person to have contacted me about bug problems that the Hilton just don't address properly.