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    DoubleTree by Hilton Hotel London - Kensington

    100 Queen's Gate | South Kensington, London SW7 5AG, England
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    06/08/2017 07/08/2017
    Savings alert: 15% below average rate

    The price you found is 15% lower than this hotel's average rate of US$202/night.

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    US$172
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    Traveller (200)
    Room & Suite (234)
    Dining (17)
    Hilton London Kensington
    4,161 reviews
    #508 of 1,068 hotels in London
     
    DoubleTree by Hilton Hotel London - West End
    3,062 reviews
    #386 of 1,068 hotels in London
     
    Doubletree by Hilton – London Islington
    1,892 reviews
    #218 of 1,068 hotels in London
     
    Park Grand London Kensington
    2,294 reviews
    #141 of 1,068 hotels in London
     
    Overview
    • Excellent33%
    • Very good36%
    • Average18%
    • Poor8%
    • Terrible5%
    Travellers talk about
    “great location” (116 reviews)
    “queens gate” (11 reviews)
    Free Wifi
    Breakfast Buffet
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
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    Hilton London Kensington
    4,161 reviews
    #508 of 1,068 hotels in London
     
    DoubleTree by Hilton Hotel London - West End
    3,062 reviews
    #386 of 1,068 hotels in London
     
    Doubletree by Hilton – London Islington
    1,892 reviews
    #218 of 1,068 hotels in London
     
    Park Grand London Kensington
    2,294 reviews
    #141 of 1,068 hotels in London
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (808)
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    There are newer reviews for DoubleTree by Hilton Hotel London - Kensington
    See the most recent reviews

    521 - 525 of 699 reviews

    Reviewed 17 May 2016

    I give this an Average rating because I had to be really specific and clear in my communication with the staff. They were willing to help and very polite but several times on my first day it took too long or not at all to...More

    Thank Redlizzard
    Response from Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 18 May 2016

    Dear guest, I really appreciate that you took the time to post your comments online about your experience. I am very sorry to learn about the lapses on service your mentioned. While these are isolated issues, we certainly agree that a clear and efficient communication...More

    Reviewed 17 May 2016 via mobile

    We booked the DoubleTree Kensington based on the Hilton name, location and cheap price. The positives, the front staff and location. Negatives, the small room, uncomfortable bed and the under powered air conditioning. Tip: The upsell breakfast is not worth the 12:50 poundsMore

    1  Thank Brad D
    Response from Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 18 May 2016

    Dear guest, Thank you for sharing your review on TripAdvisor. I am glad to read your comments about the good service and location. We try indeed to offer a very good service with competitive prices for this prestigious London location. I am sorry to learn...More

    Reviewed 17 May 2016

    We stayed at this hotel as we were going to the Albert Hall. Fantastic location for this venue. Would definitely stay again. Staff friendly helpful attentive at all times. One small point with breakfast. Some items on buffet were luke warm but it was still...More

    Review collected in partnership with DoubleTree by Hilton
    Thank patriciahE6056UX
    Response from Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 18 May 2016

    Dear guest, We are delighted to read that you enjoyed our hotel facilities and service while attending an event in the Royal Albert Hall. Thank you for sharing your experience on TripAdvisor. We take note of your comments about breakfast and we'll discuss it with...More

    Reviewed 16 May 2016

    I booked this hotel on behalf of my sister and her family in mid-May. I just want to commend the front of house staff who very kindly agreed to show me what their room might be like two days before their arrival. They were given...More

    1  Thank Infantraveller
    Response from Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 18 May 2016

    Dear valued guest, Thank you for your very nice comments about our team. We proud ourselves of providing an exceptional and genuine service and this type of feedback is the most rewarding comments we can receive for their dedication. I am also glad to read...More

    Reviewed 16 May 2016

    This was our 3rd year in a row staying at this hotel. We booked our 3rd trip to London before this hotel was bought out by Hilton. We came back to this hotel because we had such a great experience with the Regency and the...More

    Thank Amanda S
    Response from Jesus E, Hotel Manager at DoubleTree by Hilton Hotel London - KensingtonResponded 18 May 2016

    Dear guest, Thank you for your loyalty and for sharing you view publicly. We are very happy to have the opportunity to host you before and after rebranding to DoubleTree by Hilton. I am sorry to read about any discomfort experienced with the bed. However,...More

    Hilton London Kensington
    4,161 reviews
    #508 of 1,068 hotels in London
     
    DoubleTree by Hilton Hotel London - West End
    3,062 reviews
    #386 of 1,068 hotels in London
     
    Doubletree by Hilton – London Islington
    1,892 reviews
    #218 of 1,068 hotels in London
     
    Park Grand London Kensington
    2,294 reviews
    #141 of 1,068 hotels in London
     
    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$164 - US$360 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #300 Luxury Hotel in London
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 203
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Orbitz, Travelocity, Priceline, Hilton EMEA, TripOnline SA, Hotwire, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your DoubleTree by Hilton Hotel London - Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • London >
    • South Kensington / Kensington and Hyde Park
    • Also Known As
    • Regency Hotel Queens Gate ,
    • Regency Hotel London
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    Traveller (200)
    Room & Suite (234)
    Dining (17)
    Hotel & Grounds (173)
    Bathroom (18)
    Nearby
    South Kensington
    With its ivied mews, row upon row of Poppins-esque
    white washed mansions, and placid garden squares, it's
    easy to see the charms of South Kensington. And with
    superb access to Hyde Park, Holland Park and
    Kensington Gardens, as well as the largely
    child-friendly and mostly free Museum Quarter (not to
    mention more major attractions like Royal Albert Hall)
    such charms are easy to make the most of. As welcoming
    ...More
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    Ask a question
    Questions & Answers
    KingstonPike
    28 May 2017|
    Answer Show all 5 answers
    Response from Kirstin B | Reviewed this property |
    Not at all!! Whether it was 34 degrees outside or 23 degrees my room temperature remained at 31 degrees for 3 nights! I have never had 3 such uncomfortable nights sleep! I complained and they just said it was working despite... More
    0
    Votes
    KingstonPike
    25 May 2017|
    Answer Show all 7 answers
    Response from Vivienne B | Reviewed this property |
    Sorry I didn't use it. It was cold when I stayed there. Setting the temperature in the room worked well though
    0
    Votes
    Benjamin-HWEI
    I just met same issue like itaca722017. I booked Hilton Tokyo Bay for two nights under 'AP DINNER 1ST NIGHT'. Well, it's for 7/2-7/4. However, when I tried to print out the reservation in Hilton website. The reservation can't be opened. So I turned to email confirmation which definitely mentioned ' AP DINNER 1ST NIGHT' but the guest info is wrong, only show 1 adult, it should be 2 adults + a 2 years old when I made the reservation. So I need to confirm what is include in AP DINNER 1ST NIGHT to avoid exactly what happened to itaca722017. I googled the package and saw itaca722017's comments which really concerns me. So I contacted online support twice and managed to confirm the 'AP DINNER 1ST NIGHT' covers breakfasts and 1st night dinner. However, there is no solution to make my reservation right. So I submitted a support case. Hilton should be a world famous brand, however, it managed to make customers to be careful of what you've order. Best practice would be screenshot everything it says when you made the reservation. Otherwise, your holiday maybe ends up ruined. I am sorry to hear what happened to itaca722017 and regret to book Hilton. Unfortunately, I can't cancel the reservation since it's advanced purchase, lol, so I better to be equiped with a lawyer in order to have a nice holiday. Is there anyway this can bring attention of Hilton headquarter managers? After all this is Hilton Tokyo Bay's issue : )
    17 May 2017|
    Answer Show all 2 answers
    Response from L6650KOluisa | Reviewed this property |
    Hi Benjamin. It's worth head office being told I guess but whether they care enough to do anything is another matter. The more people that expose these issues within the chain, the better. Go public if you haven't already... More
    0
    Votes
    Room Tips
    "Spend a few pounds more for a larger room"
    Read review
    "Rooms at the back are quieter whilst the frontage is being renovated."
    Read review
    "Choose somewhere else to stay!"
    Read review
    "Back of hotel less noise but still noisy"
    Read review
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