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DoubleTree by Hilton Hotel London - Docklands Riverside

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Traveller (1222)
Room & Suite (297)
Dining (76)
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Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“canary wharf”(756 reviews)
“free ferry”(156 reviews)
“canada water”(88 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel London - Docklands Riverside
Special Offer: 25% off* - Summer Sale
Hotel deals
Offers from DoubleTree by Hilton Hotel London - Docklands Riverside
Special Offer: 25% off* - Summer Sale
Hotel deals
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Reviews (2,217)
There are newer reviews for DoubleTree by Hilton Hotel London - Docklands Riverside
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All reviewscanary wharffree ferrycanada waterriver viewhotel ferrybottomless proseccodouble treethames clipperwarm cookieson arrivaljubilee linelovely hotellovely roomafternoon teathe executive loungeeasy accessbreakfast was excellent
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1,011 - 1,015 of 1,971 reviews
Reviewed 19 September 2016

Lovely hotel. Great position on the Thames. Good service via boat to Canary wharf. Good breakfast, nice staff. Lovely situation of restaurant/ bar position on the Thames. The beds however are rock hard. No comfort there. A shame, because otherwise I would stay again.

Thank DuncanBZ
Reviewed 18 September 2016

The check in process is grindingly slow and when I eventually get to the reception desk having queued for fifteen minutes the male receptionist was gruff and rude. They wanted a deposit of €50 even though my account was paid in advance! They charge a...More

1  Thank LennyL542
Response from Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands RiversideResponded 27 September 2016

Thank you for your review- we are sorry to hear that your stay with us did not meet your expectations. We are saddened to hear that our team were unfriendly; I will of course highlight this with the respective heads of department as I can...More

Reviewed 18 September 2016

Pros: - Lobby is comfortable, appealing, and has a good coffee stand - Reception staff are professional and pleasant - My room was ready when I checked in at 8am (thank you so so much!) - Hotel was clean Cons: - Room was TEENY TINY!...More

Thank DaniC4590
Reviewed 18 September 2016 via mobile

Wow, I booked this subsequent to a work trip thinking it would be luxurious, as it was at Hilton hotel, as well as accommodating. Over 2 days, they did not have adapters, change, chargers from their vending machine, charging station or internal and the service...More

Thank Rishanth
Response from Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands RiversideResponded 20 September 2016

Thank you for taking the time to share your review regarding your most recent stay with us at DoubleTree By Hilton London Docklands. I would like to convey my sincerest apologies for your disappointing experience. I was saddened to learn that your expectations were not...More

Reviewed 18 September 2016

If you want to experience London from a different point of view stay at Docklands Riverside. We stayed here for 4 days in June and had a wonderful time.The hotel itself is lovely - try and make sure you get a room with views of...More

Thank patgerrard
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$137 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#301 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$137 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#301 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1222)
Room & Suite (297)
Dining (76)
Pool & Beach (6)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
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Raj P P
23 May 2018|
AnswerShow all 10 answers
Response from veghyderabadi1 | Reviewed this property |
The ferry operates only during the day time and at weekends slightly reduced service. Roughly every 10- 15 minutes at peak times but there is a break during mid day, the ferry timetable will be available on London ferry... More
1
Vote
Laura W
7 May 2018|
AnswerShow all 3 answers
Response from pauletteb70 | Reviewed this property |
I don't know if they run a shuttle as I did not stay, I only went for an event that was held there I only that you can get the C10 bus from outside as mentioned by the other readers.
0
Votes
Room Tips
"Try to get a room with a view of the Thames. It will offer a changing view."
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"We are happy we Upgraded!"
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"ask for a room with a balcony or a river view"
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"Chose a different hotel"
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