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Lovely hotel. Great position on the Thames. Good service via boat to Canary wharf.
Good breakfast, nice staff. Lovely situation of restaurant/ bar position on the Thames.
The beds however are rock hard. No comfort there. A shame, because otherwise I would stay again.
The check in process is grindingly slow and when I eventually get to the reception desk having queued for fifteen minutes the male receptionist was gruff and rude. They wanted a deposit of €50 even though my account was paid in advance! They charge a...More
1 Thank LennyL542
Response from Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands RiversideResponded 27 September 2016
Thank you for your review- we are sorry to hear that your stay with us did not meet your expectations. We are saddened to hear that our team were unfriendly; I will of course highlight this with the respective heads of department as I can...More
- Lobby is comfortable, appealing, and has a good coffee stand
- Reception staff are professional and pleasant
- My room was ready when I checked in at 8am (thank you so so much!)
- Hotel was clean
- Room was TEENY TINY!...More
Wow, I booked this subsequent to a work trip thinking it would be luxurious, as it was at Hilton hotel, as well as accommodating.
Over 2 days, they did not have adapters, change, chargers from their vending machine, charging station or internal and the service...More
Response from Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands RiversideResponded 20 September 2016
Thank you for taking the time to share your review regarding your most recent stay with us at DoubleTree By Hilton London Docklands. I would like to convey my sincerest apologies for your disappointing experience. I was saddened to learn that your expectations were not...More
If you want to experience London from a different point of view stay at Docklands Riverside. We stayed here for 4 days in June and had a wonderful time.The hotel itself is lovely - try and make sure you get a room with views of...More
Response from veghyderabadi1 | Reviewed this property |
The ferry operates only during the day time and at weekends slightly reduced service. Roughly every 10- 15 minutes at peak times but there is a break during mid day, the ferry timetable will be available on London ferry... More
The ferry operates only during the day time and at weekends slightly reduced service. Roughly every 10- 15 minutes at peak times but there is a break during mid day, the ferry timetable will be available on London ferry websites and also from the hotel. It does not operate after 10 pm