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DoubleTree by Hilton Hotel London - Docklands Riverside

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DoubleTree by Hilton Hotel London - Docklands Riverside
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1,234 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London - Docklands Riverside
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Showing 1,112: English reviews
Kingsteignton, United Kingdom
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 July 2015

We stayed for 2 nights and loved the proximity to Canary Wharf and The O2. A free travel pass was given for the trips across The Thames to Canary Wharf. The room was not too big but adequate. Everything was clean and we had no problems. The bar was superb with external seating by the river and in the gardens.... More 

Helpful?
1 Thank BewdleyPhil
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your amazing feedback in regards to your most recent stay with us. I so pleased to see that you enjoyed our outside terrace bar. I do hope we get the chance to welcome you back for another 5* stay. Many Thanks More 

Atlanta
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 July 2015

Great views, excellent breakfast and bar at night overlooking river. Yeah the walls are thin and doors bang about a bit but considering the price compared to other Hiltons in London I was very happy. I did book one of the more expensive rooms as an FYI. I also loved the riverboat taxi, staff were great and nice walks from... More 

Helpful?
1 Thank janiceinatlanta
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you fro choosing to stay with us at Doubletree by Hilton London Docklands Riverside. I'm so pleased to hear that you enjoyed your stay with us and that you found our breakfast and dinner service to be amazing I will of course share this with our food & beverage team as I know they will be pleased that they... More 

Sheffield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 July 2015

I booked a room for a business meeting I had to confirm the reservation over 18 times. I wanted to the room 10-4 but understood I would pay the full day I just made it clear I would not arrive until 10amg why I was not there & if I even wanted the room! Nobody listened to a thing I... More 

Helpful?
4 Thank RINESONF
Amie G, PA to General manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London Docklands Riverside. I would like to sincerely apologise for the issue you have experienced and the lack of helpfulness from our team members please do contact me directly and I will be happy to help with anything possible. amie.gotts@hilton.com. Kind Regards More 

Papendrecht, The Netherlands
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 July 2015

This hotel is what you can expect from a Hilton - good service, great rooms, and a free ferry ride to the Docklands across the river. The most redeeming feature of this hotel is however you can enjoy breakfast and dinner at the terrace overviewing the Thames! When the wheather is nice this is really a great joy...

Helpful?
1 Thank HermanV_1
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for sharing your amazing feedback about your most recent stay with us. I am delighted that you found our outside terrace to be amazing as I must agree we do have some beautiful views from the hotel. I do hope we get the chance to welcome you back for another fantastic stay. Kind Regards More 

Huddersfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2015

The hotel has now been rebranded as a DoubleTree by Hilton and the room I stayed in had been nicely refurbished. A lot of the rooms do not look directly on to the river Thames but the trip across on the complimentary ferry is a nice way to arrive.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Edwin222
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London Docklands we are so very pleased to see that you have enjoyed your time spent with us and that you found our ferry service to be useful. Kind Regards More 

Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2015

Hotel is lovely but services is terrible such a shame but staff had no idea, bar staff so slow and think they charged what they like, 2 hot chocolates and vodka tonic £18.60 know you are in London but that's a joke!!! Also checking out was not good my card wasn't excepted and they didn't imform me why I was... More 

Helpful?
4 Thank Debbie M
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2015

Very good hotel placed in an old dock building. Beautiful room. Very good breakfast with view to Temsa river. Point down for organization.Lift near our room was broken so we needed go extra "mile" to get to the room.We visited in large group and in all rooms for 3 in our group,they forgot to put extra bed.We were 4 people... More 

Helpful?
1 Thank German B
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank your for choosing to stay with on your most recent trip to London, we are so pleased to see that you enjoyed your time here and that you found our wonderful breakfast team to be pleasant and helpful. We look forward to welcoming you back in the near future. Kind Regards More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2015

The hotel was booked for a business team-building event. The facilities on offer were fantastic - just what was required. The manager and his team went to great lengths to ensure our every need was met. The catering was great, and catering staff very accommodating - producing food for those latecomers and doing so with a smile on their faces!... More 

Helpful?
3 Thank 550fiona
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London Docklands Riverside. I would like to thank you for sharing such positive feedback about your time spent with us I will of course share this with our team at Docklands as I know they will be delighted. We truly look forward to welcoming you back in the... More 

London, United Kingdom
1 review
Reviewed 15 July 2015

Great location and accommodation, fantastic views over the Thames to Tower Bridge and Canary Wharf. Lovely food reasonably priced and a relaxed atmosphere. Would recommend for business and leisure trips.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jemimamrs F
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share you amazing feedback about your most recent stay with us at Doubletree by Hilton London Docklands I will of course share your amazing comments with our whole team as I know they will be delighted. We look forward to welcoming you back for another 5* stay. Kind Regards More 

Boston, Massachusetts
Level Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 July 2015

I’m a Hilton Diamond member for a number of years and this is by far the worst Hilton branded hotel I have stayed. For 238 pounds per night, I’m paying for something nice. Instead, I could have found better quality, service, and hotel anywhere but here. My first room 458 had no phone service and very poor internet service. The... More 

Helpful?
6 Thank kronoskeeper
Amie G, PA General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing to stay with us at Doubletree by Hilton London docklands. I would like to apologise for the issue you experienced while staying with us and would very much like to get some more information form yourself so that we can investigate more deeply in to these issue. Please do contact me at amie.gotts@hilton.com. Kind Regards More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Columbia
Columbia
Cuisines: European, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - Docklands Riverside

Address: 265 Rotherhithe St, London SE16 5HW, England (Formerly Hilton London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: RM557 - RM1,539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Docklands Riverside 4*
Number of rooms: 378
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Travelocity, HotelTravel.com, Cancelon, Hotels.com, Agoda and Priceline so you can book your DoubleTree by Hilton Hotel London - Docklands Riverside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hotel Style:
#272 Luxury Hotel in London
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Questions? Get answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get room 101 from £160 not worth it.”
 of 5 bubbles elainep31, 28 Nov 2016 | Read review
“if noise bothers you ask if you can check the room first, ours had noise from pipes in the roof.”
 of 5 bubbles 599laras, 28 Nov 2016 | Read review
“High floor corner rooms have the best views (670)”
 of 5 bubbles X364YFbrianj, 24 Nov 2016 | Read review
“Recommend deluxe double room package”
 of 5 bubbles Ainslie2006, 23 Nov 2016 | Read review
“Ask for a river view”
 of 5 bubbles pdjroberts, 21 Nov 2016 | Read review
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