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Cranley Hotel

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739 Reviews from our TripAdvisor Community

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Showing 612: English reviews
Hamilton, Canada
Reviewed 1 December 2016

We mistakenly booked a day earlier and tried to rearrange the booking to still spend the same number of days booked but starting a day earlier. The request was declined and though there was a room available, the rate was too exorbitant, so we had no choice but to make alternative accommodation arrangements for that one night. Not their fault...

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2Thank Momyusuf
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write a review following your stay at the hotel. I was very disappointed to read that you were not happy with your recent visit. Where we can we try and be as accommodating as possible with changes to reservations but there are times when we cannot help due to availability, booking patterns and...

Dubai, United Arab Emirates
Reviewed 27 November 2016

For a hotel that describes itself as luxury it is appalling, we only wish that we had read the poor reviews and not the top ones before booking. The poor reviews certainly sum this very tired property up with the staff and service not much further behind. We do not normally do reviews but after staying at the Cranley we...

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7Thank bobcurt
Reviewed 27 November 2016 via mobile

Stayed at this hotel for 2 nights worst hotel is have ever stayed in very poor service room service terrible over priced and rooms poorly decorated do i not stay here is have had better service at a premier Inn

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6Thank connorjeff
GM159, Manager at Cranley Hotel, responded to this review

Thank you for your review. Looking at other reviews I'm afraid I cannot agree with you. However I am sorry you were so disappointed with your stay.

Los Angeles, California
Reviewed 22 November 2016

I booked the Cranley through hoteltonight, so I knew I wasn't going to get an upgraded suite. The room was still pretty nice. I was in the basement (which I find is a popular thing for 3rd party bookings so beware of that). The room was a good size for a solo traveler, but may be too small for a...

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1Thank whitjwilson
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely review of your recent stay at the Cranley Hotel and for your feedback after your stay As you discovered the hotel is in a great location in the heart of Kensington close to Gloucester Road station. We hope to be able to welcome you back again in the near future.

Saint-Raphael, France
Reviewed 20 November 2016

The personnel was nice and very helpful. Rooms are very well decorated and clean. We appreciated the proseco offered every night for happy hour. Â boutique hotel to recommend for your visits to London.

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Thank Cathy7557
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely review of your recent stay at the Cranley Hotel and I am delighted you were so happy with your accommodation We hope to be able to welcome you back again in the near future.

Berkshire
Reviewed 14 November 2016

For London, this is a really good hotel. We had a good sized room that you could actually move around in! It's in a great location with x2 tube stations and a great stack of eateries within walking distance, plus of course the museums, Knightsbridge and Kings Road. It has has a lovely cosy, intimate atmosphere, the staff are friendly...

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2Thank BikerBird
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this review of your recent stay at the Cranley Hotel. As you discovered the hotel is in a great location in the heart of Kensington close to Gloucester Road station. I was delighted you found the staff 'are friendly and welcoming.' I have taken on board your comments about the room We...

Cordoba, Spain
Reviewed 14 November 2016

Very Nice hotel and the staff is good , missing the spanish porter who was there a few years ago ,Rodrigo . Very nice brakfast. Very clean .the staff us very helpful , tube is negar and very nice area

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Thank andrewgibson111
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this great 5 star review of your recent stay at the Cranley Hotel and we were able to welcome you back As you know the hotel is in a great location in the heart of Kensington close to Gloucester Road station. We hope to be able to welcome you back again in...

Brisbane Region, Australia
Reviewed 12 November 2016 via mobile

Welcoming staff. Comfortable bed. Lovely bowl of fruit for guests each day in foyer. Clean bathroom. Close to great eating places, pubs and bars around South Kensington Railway station. Post office nearby.

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Thank brianmeryllm
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this lovely review of your recent stay at the Cranley Hotel. I was delighted to read your positive comments. As you discovered the hotel is in a great location in the heart of Kensington close to Gloucester Road station. We hope to be able to welcome you back again in the near...

Naples, Italy
Reviewed 7 November 2016 via mobile

I spent 3 nights in this pretty boutique hotel. it is right in the middle of Chelsea, which is one of the trendiest chic cool places to stay in London. It's surrounded by cozy cafés and all sorts of shops yet the street is quiet and silent. The closest tube station is only five minutes walk away. The beds are...

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Thank pollytrip
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this great 5 star review of your recent stay at the Cranley Hotel. As you discovered the hotel is in a great location in the heart of Kensington close to Gloucester Road station and in a very fashionable area. We hope to be able to welcome you back again in the near...

Perth, Australia
Reviewed 4 November 2016 via mobile

This little boutique hotel is a real gem. Great location, a 10 minute walk from the Victoria and Albert museum and a 15 minute walk to shopping at kings rd or shopping in knightsbridge. The room was very cute, spacey for London standards and full of english charm. Yes, there are a few things that aren’t as polished as a...

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Thank Kimisani
GM159, Manager at Cranley Hotel, responded to this review

Thank you for taking the time to write this review of your recent stay at the Cranley Hotel. I was delighted to read that you found the staff 'friendly and welcoming' As you discovered the hotel is in a great location in the heart of Kensington close to Gloucester Road station. We try to ensure the hotel feels like a...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 

Additional Information about Cranley Hotel

Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: RM707 - RM1,707 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cranley Hotel London
Hotel Style:
#286 Romantic Hotel in London
#290 Business Hotel in London
#292 Family Hotel in London
#311 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Cranley Hotel staff and other travellers.
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Questions? Get answers from Cranley Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The penthouse suite is by far the most pleasant, the others are crowded, and in a poor state of repair.”
 of 5 bubbles dauniellec, 16 Mar 2017 | Read review
“We have a very good room on top floor with a beautiful view of London”
 of 5 bubbles 641bertrandw, 23 Dec 2016 | Read review
“Room 607 - large 4 poster room on the ground floor.”
 of 5 bubbles V517GQlindab, 13 Oct 2016 | Read review
“I think we may have had one of the best rooms - facing the street was no problem....”
 of 5 bubbles louandpamr, 4 Oct 2016 | Read review
“There is a lift to all floor if you fins stairs a problem”
 of 5 bubbles emilyrY583TD, 5 Sep 2016 | Read review
5 of 5