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The Rubens at the Palace

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#89 of 1,081 Hotels in London
Certificate of Excellence
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3,903 Reviews from our TripAdvisor Community

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Showing 3,637: English reviews
Reviewed yesterday NEWvia mobile

We stayed at The Rubens for 6 nights over the New Years Eve week. It was our second time. And again we couldn't have been happier with the hotel and the service. The staff are so professional and very friendly. Perfection. We booked the lovely African Queen Suite which was beautiful. We even had a small Christmas Tree in the...

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Helpful?
Thank helloesther1
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear helloesther1, Thank you very much for your kind review of our Hotel. I am so pleased to read that you enjoyed your second time with us over New Year, and that you 'could not have been happier with the hotel and service'. What amazing feedback to receive! I know that my team will be absolutely thrilled to see your...

uk
Reviewed yesterday NEWvia mobile

Amazing stay We stayed at the Rubens for our 4th visit from 19th-23rd December. Our 7 year old son was very excited to see Paula on our arrival. He loved his own check in and he was amazed to find an ice bucket in our room waiting for him. ( he has loved this on previous visits!!). Paula and Maisy...

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Thank kez123uk
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear kez123uk, Thank you very much for your wonderful review! It is so brilliant to know that you enjoyed your 4th visit to us, and I truly appreciate you noting all of those members of staff who stood out to you during your visit. I am so incredibly fortunate to have such a fantactis team, and I am delighted that...

Ann Arbor, Michigan
Reviewed 3 days ago NEWvia mobile

Staff, food, bed were all wonderful. Location - it was a bit hard to find. I took my mother there for one night while we roamed around the palace. Pricey for me, but a very nice treat for us. Delicious food. The place was small, but very comfortable.

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Helpful?
Thank triplovee
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you so much for your kind review following from your recent stay with us at The Rubens at the Palace. I am absolutely thrilled that you enjoyed your time with us, and found our 'staff, food and bed all wonderful'! It was absolutely our pleasure to have taken care of you, and I hope that we may...

Lexington, South Carolina
Reviewed 4 days ago NEW

I stayed here for (1) night pre-cruise primarily because the cruise group's transportation started from this hotel. The location is not exactly in the middle of things, but almost everything is a short 15-20 minute walk away. It is centrally located, and if you walk in any direction you will find an amazing landmark. The palace is about a 5...

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Helpful?
1Thank Lori S
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you for taking the time to leave us a brilliant review online. We are very grateful for your feedback, and delighted that you felt so well looked after! It is absolutely our pleasure to host you for your trip to London. I have shared your kind words with everyone here this morning! Thank you. I hope that...

Reviewed 5 days ago NEWvia mobile

Stayed for 2 nights a week before Christmas, what a great experience we had. From the moment we checked in, we where treated to such wonderful service and experience.The bar staff where efficient and very friendly, perhaps the rooms could have been a bit bigger, as we had even upgraded. Night two we enjoyed a wonderful meal at the hotel,...

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Helpful?
Thank Noel D
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest Thank you for taking the time to share your great review on Trip Advisor following your recent stay at the Rubens at the Palace. I am thrilled that you had such a wonderful time in our hotel. It is absolutely our pleasure to have looked after you. It is very important to us to receive such lovely comments,...

Aberdeen, United Kingdom
Reviewed 6 days ago NEW

A quaint hotel with old style decor, ideally situated in the heart of London. Room was cosy, although the "Queen size" bed we had requested turned out to be a Double bed. Their excuse was "Oh, we class them as the same thing". Other than that, it was a great stay, the staff were friendly and proficient and the hotel...

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1Thank AdrianPR007
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you for taking the time to share your great review on Trip Advisor following your recent stay at the Rubens at the Palace. I am thrilled that you had such a wonderful time in our hotel. It is absolutely our pleasure to have looked after you. It is very important to us to receive such lovely comments,...

Wellington, United Kingdom
Reviewed 6 days ago NEW

Stayed here for a works Christmas do. Lovely staff. Rooms are small but perfectly formed. Great location. Very red, I imagine this is for the American and Japanese tourist, their own bit if what the "palace " must be like.

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Thank LindseMarkandboo
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest Thank you for taking the time to share your great review on Trip Advisor following your recent stay at the Rubens at the Palace. I am thrilled that you had such a wonderful time in our hotel. It is absolutely our pleasure to have looked after you. It is very important to us to receive such lovely comments,...

Horsham, United Kingdom
Reviewed 1 week ago

We went for afternoon tea at the beginning of December and we had a lovely experience. Tea and food was really good, and on this occasion we had mulled wine & bubbly both very delicious. I though really wanted to comment on the amazing attentive service that we received from the staff there, especially our waitress Enci. We had my...

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1Thank Louise J
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest, Thank you so much for taking the time to leave us a lovely review following from your recent Afternoon Tea with us. It is brilliant to read that you enjoyed such a wonderful time with us, and felt particularly well cared for by Enci. She is indeed a fantastic asset to the team and we are incredibly lucky...

Reviewed 1 week ago via mobile

This is a beautiful hotel! Our room was small but comfortable and well-furnished, the staff were friendly and accomodating, and the location is excellent; just a short walk to Buckingham Palace, Hyde Park, and Victoria Station (which gives you access to four major underground lines; District, Circle, Victoria, and Jubilee - These particular lines give you access to a huge...

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1Thank lissvandepeer
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest Thank you for your wonderful review following your recent stay with us at The Rubens at the Palace. I am delighted that you enjoyed your stay with us and to hear that you were welcomed so warmly. I have shared your compliments with the team this morning and they were delighted to hear you had a good stay...

Stockholm, Sweden
Reviewed 1 week ago

We stayed three nights at the hotel. Upon check in we learned that we had been upgraded to the royal suites. The room was extremely charming and the entire hotel was beautifully decorated for Christmas. The reception was extremely friendly and the staff in the lounge was exceptionally good. We totally enjoyed our stay at this hotel. The location is...

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Helpful?
Thank chopin77
MalcolmHendry, General Manager at The Rubens at the Palace, responded to this review

Dear Guest Thank you for taking the time to share your great review on Trip Advisor following your recent stay at the Rubens at the Palace I am delighted that you choose us to stay for Christmas. Thank you for your compliments towards our festive decorations. I am so proud to lead such a passionate and dedicated team, and really...

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Staying in Westminster

Neighbourhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 

Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Region: United Kingdom > England > London > Westminster
Price Range: RM870 - RM2,208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
Hotel Style:
#26 Family Hotel in London
#38 Green Hotel in London
#64 Romantic Hotel in London
#79 Luxury Hotel in London
#106 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Rubens at the Palace staff and other travellers.
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Questions? Get answers from The Rubens at the Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a royal suite”
 of 5 bubbles chopin77, 7 Jan 2017 | Read review
“Small lift to all floors. Inner rooms have no views but are soundproofed and have electric blinds.”
 of 5 bubbles smee4u, 3 Jan 2017 | Read review
“Refurbed room maks the break that bit more special”
 of 5 bubbles 69, 2 Jan 2017 | Read review
“Upgrade for a larger room”
 of 5 bubbles A2023CWjamies, 30 Dec 2016 | Read review
“in London I woulod think this is a mid range hotel as the likes of the savoy are luxury”
 of 5 bubbles KJU890, 29 Dec 2016 | Read review
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