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Aloft London Excel

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#262 of 1,080 Hotels in London
Certificate of Excellence
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Aloft London Excel
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1,678 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
Glasgow, United Kingdom
Reviewed 29 February 2016

On arrival the staff were very helpful and check in was quick. This is a very modern hotel. The rooms are spotless and well equipped. There is DLR station outside, and it is a 10 minute walk from London City Airport so transport links are excellent. It is also literally on the doorstep of the Excel Centre.

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Helpful?
Thank Andy M
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Andy, thanks for your brief and snappy review! Great to hear the Aloft ticket all the boxes. The hotel is indeed very modern and has the specific Aloft feel and vibe. Looking forward welcoming you back! Have an easy breezy day! Martijn Mulder

West Sussex, United Kingdom
Reviewed 28 February 2016 via mobile

For a hotel that is trying desperately to be considered an elite place to stay, their food and service is awful. Went here for a bite to eat and opted for the bar food service. We ordered two burgers and after about 45 mins, we got one. We then had to wait another 45 mins for the chicken burger to...

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Helpful?
1Thank Adam C
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Adam, thank you for your feedback and I am very sorry to read that we didn't live up to the expectations on this specific evening. I will share the feedback with the team as we normally do not experience these delays within the restaurant and certainly our Aloft Grill Burger is a highly valued item for the bar as...

Reviewed 28 February 2016

Very nice hotel on 20 minutes walking distance of the london city airport. Great rooms with good beds. Very quit although next to the airport, No restaurant, but a nice bar with great cocktails.Overall great stay for a single night for a great price.

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Helpful?
Thank Ruud d
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Thanks Ruud for your review. Great to hear you had a good stay and you loved the Aloft Cocktails! Let us know when you are back at the Aloft as we do have a Hotel Restaurant Docksider Kitchen and Grill located on the 2nd floor. They serve great grill items and I am sure they will shake your favourite cocktail...

Los Angeles, California
Reviewed 27 February 2016

When I enter a hotel and the staff is right there with smiles and a eagerness to be helpful, I know I'm going to enjoy the experience. Aloft Excell is that hotel. My husband was working, I was touring. Front desk staff headed up by Nick was very helpful. Nick provided all information needed for the DLR. I travel a...

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Helpful?
1Thank lbr93001
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there, thanks for the amazing review! I will for sure share your feedback with Nick and his team. They will be very proud to receive such an amazing review. We do indeed focus on making sure our guests get's an great experience at the hotel and happy to read we managed to do this during your stay. Let us...

Swansea, United Kingdom
Reviewed 26 February 2016

Stayed 4 nights to attend Excel centre exhibition (As exhibitor). Fantastic location, couldn't get any closer. Prices not too expensive. Twin room was comfortable spacious and quiet on 6th floor. Breakfast a bit pricey and totally buffet with no table service at all. We ate evening meal in restaurant twice- the first time it was very busy and the kitchen...

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Helpful?
Thank rascal1010
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi there, Thank you for your review and feedback. I am very sorry to hear that we were not on the ball at the Restaurant for your first evening. But I am very glad to hear that you gave us a second chance and happy to read we had made it up! We do get great feedback on the Docksider...

Reviewed 23 February 2016 via mobile

I really liked that hotel for many things, which make my life a a frequent traveler easier and comfortable: 1. Hotel is in great condition and the rooms are clean and comfortable. 2. Checkin is fast, friendly and professional (with one exemption) 3. Breakfast is great 4. Very close to LCY What I did not like at all: 1. When...

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Helpful?
1Thank Bernhard H
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Dear Bernhard, thanks for the great and detailed review! With the hotel we really focus on keeping the hotel in a good shape. Thanks for the constructive feedback points given and I will look into this, for example on the welcome drink, we indeed offer our special season Aloft Cocktail but let me review this to offer a beer as...

Wolverhampton, United Kingdom
Reviewed 20 February 2016

We are a family of 4, with 2 grown up daughters, needing a reasonably priced hotel for a leisure 2 night stay in London. Aloft Hotel was perfect for us. It was easy to reach from the DLR (the hotel is a couple minutes walk away) and most of the walk was under shelter. From the DLR it is easy...

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1Thank Ruth C
London, United Kingdom
Reviewed 20 February 2016 via mobile

Booked up as I had business in Docklands. Slightly out if the way but a great hotel to chill out in. Not your normal hotel, a bit more thought had gone into the design and presentation. Bed was fab, like really good with super nice sheets that were new and very crisp. Bathroom was also great. Very good if you...

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1Thank seniortrend
Swindon, United Kingdom
Reviewed 19 February 2016

Very modern and spotless hotel. I chose this hotel as my 12 year daughter loves swimming and we were impressed with the steam room, sauna and gym facilities . We had a great view of the Thames and were surprised how quiet the area was at night. Will book another short stay in London for the summer and will book...

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Thank Dianevswindon
Fishbourne, United Kingdom
Reviewed 17 February 2016 via mobile

Well situated near to the Excel centre and easily accessed from the DLR with good connections to & from Canary Wharf, the O2, Stratford, inner London etc Modern design and well thought out rooms. One side faces the DLR itself so can be noisy if on the lower floors. Would suggest river-side and high floor for better experience and quiet....

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Helpful?
Thank RobertWSaunders
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Robert, thanks for your feedback! The hotel is indeed great located to Canary Wharf, O2, and the City Center as we have the DLR on our doorstep. Great to hear that you would visit us again and let me know as we are happy to welcome you back! Have an easy breezy day! Martijn Mulder

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: RM415 - RM1,844 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Aloft London Excel Hotel London
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#194 Luxury Hotel in London
#217 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Aloft London Excel staff and other travellers.
32 questions
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London, England, United Kingdom
glasgow,united kingdom
5 months ago
Saint Thomas, Canada

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Questions? Get answers from Aloft London Excel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the river”
 of 5 bubbles Pretronas, 12 Jan 2017 | Read review
“Pick a room towards the front of the hotel as the views are nicer. Towards the sides you will get a view of the car park.”
  • View from our twin bed room, located at the front of the hotel
 of 5 bubbles alittleSumthing, 5 Jan 2017 | Read review
“Stay in a travel lodge”
 of 5 bubbles 324edwardc, 19 Dec 2016 | Read review
“river views amazing”
 of 5 bubbles HelenS651, 8 Dec 2016 | Read review
“view to harbor will be nicer and quieter. Rooms view to railways will be noisy”
 of 5 bubbles h_nhb2016, 14 Nov 2016 | Read review
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