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The Grosvenor Hotel

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#197 of 1,078 Hotels in London
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3,376 Reviews from our TripAdvisor Community

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Showing 2,974: English reviews
San Francisco, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 April 2016 via mobile

First time in London. Rooms are a bit small compared to the US. Very convenient to bus station. Lots of small shops and eatery nearby. The room we had was a bit far from the elevator. Beds were old and sunked in a bit. Overall pretty good hotel and would stay again.

Helpful?
Thank Winch888
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post and for choosing to stay at The Grosvenor for your first trip to London. Our location is very convenient with many local amenities within walking distance along with public transport options which are just steps away. We do have larger bedrooms in our Deluxe and Executive categories and when you do choose to stay... More 

Washington DC, District of Columbia
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 April 2016

The hotel is part of the Victoria Station complex, and connected to the station through a rear entrance. This was the reason I stayed there: i had an 8am train to catch. I stayed in a small but comfortable room facing the station side, not the street side - the room was bright and quiet. While located near the elevators,... More 

Helpful?
1 Thank bcbg68
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. The Grosvenor certainly is an excellent place to stay location-wise. Nestled in the corner of Victoria mainline station, the Gatwick Express closeby and access to the underground and bus terminals just minutes away you could not ask for a more convenient location. We are proud of the service and standards we offer and I... More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 April 2016

we stayed at The Grosvenor Hotel during our honeymoon so our criteria were cleanliness and location. The cleanliness for such a hotel was subpar - dirty towels in the bathroom so we had to request new ones. We stayed in the wing and on our walk to our room, we're seeing the same cups and plates outside one particular room... More 

Helpful?
3 Thank blak8956
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was disappointed to read that your stay with us was not as it should be and I know our Head Housekeeper will feel the same. Our standards of cleanliness and attention to detail are usually very high and I regret that this was not the case in your experience. We hope you’ll try... More 

London, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 March 2016

I have continued to stay at this hotel over 5 times for both business and for time out in London. The location is ideal for any type of travel as it is next door to Victoria train station and tube station. The bus station is also nearby. It is easy to get to and from Gatwick and into your room... More 

Helpful?
3 Thank A J
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. We always enjoy reading comments from our returning guests and your five star review is really appreciated. Situated on Buckingham Palace Road, tucked inside Victoria train station with easy access to the underground and bus stations along with many tourist attractions closeby we do indeed offer the ideal location. A lasting impression is the... More 

Cheltenham
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 March 2016 via mobile

Short trip to watch Billy Elliot at the Victoria Palace Theatre which was literally 5 mins walk around the corner from the hotel. Pleasant stay at the hotel with a lovely promise of a room upgrade and a free bottle of wine to celebrate a 50th Birthday. Upgrade provided (Room 110) was a good size and faced Buckingham Palace Road... More 

Helpful?
4 Thank Eevo
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. The Grosvenor certainly is a great central location with many tourist attractions within walking distance, public transport right on our doorstep and the Victoria Palace and Apollo theatres just a couple of minutes away from us. We want all of our guests to have a memorable stay with us and the promise of an... More 

United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 March 2016

We were going to London to watch Wicked at the Victoria Apollo and wanted a hotel that was close and this certainly ticked all the boxes. Location wise you could not beat it - it was a stones throw from the theatre, train station and the NCP car park was minutes walk. The staff and in particular Jackie could not... More 

Helpful?
1 Thank islanddreamer2016
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post and five star review. The Grosvenor certainly does tick all the boxes with our convenient location here in Victoria mainline station, great team, lovely rooms and plentiful breakfast. I really appreciate your personal mention of Jackie, our Relationship Manager, who is a true Ambassador for our hotel and I will certainly share your compliments... More 

Scotland, United Kingdom
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 March 2016

I have just returned from a 3 night stay in The Grosvenor Hotel over the Easter weekend with my partner. Firstly, let me say that although this review may seem a little mixed, the hotel itself is very nice and we would not hesitate to stay here again! We were staying in one of the third room floors, which was... More 

Helpful?
1 Thank Mick W
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your detailed post on your stay at The Grosvenor. I’m delighted that overall you enjoyed your time with us and found the hotel and our team to be excellent. Built in 1862, our historical Grade II listed building offers a prime location here on Buckingham Palace Road with easy access to public transport through our side... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2016 via mobile

Lovely hotel, beautiful architecture, clean and comfortable. Very friendly and professional service. And the location is very good, short walk to many of the attractions we wanted to see. Price included a good breakfast.

Helpful?
Thank Nina S
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. I was delighted to read you loved your Grosvenor experience and we look forward to seeing you again soon. Kind regards, Ian More 

Somers Point, New Jersey
Level Contributor
293 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 27 March 2016

Wonderful hotel right above the Victoria cross station of the Tube. I can not stand on the tube. The room was good size with a comfy king size bed. The staff was very helpful. There are all types of international restaurants in the neighborhood. I don't like pub food. The afternoon tea was augmented by my G & T before... More 

Helpful?
Thank NittanyLion70
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your post. Nestled in the corner of Victoria mainline station with public transport just outside our doors, a choice of many culinary delights within walking distance, a helpful team and great facilities The Grosvenor is indeed a wonderful hotel. We hope to welcome you back on another occasion. Kind regards, Ian More 

Doncaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2016 via mobile

Stayed overnight for a theatre trip with my daughter. The deluxe room was perfect. They even provided a selection of sweets for her. The staff on reception were extremely polite and helpful. The beds were probably the best of any hotel ive stayed in, and the breakfast excellent. I couldn't fault this hotel in any way, and wouldn't hesitate to... More 

Helpful?
1 Thank Duncan C
IanFletcher, General Manager at The Grosvenor Hotel, responded to this review

Dear Reviewer, Thanks for your faultless post. With the Apollo and Victoria Palace theatres just across the street, The Grosvenor is an ideal choice for theatregoers. Our Hypnos beds with mattress toppers for extra comfort ensure a good night's sleep and an excellent breakfast certainly sets you up for the day. I’m thrilled that my team looked after you and... More 

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Staying in Pimlico

Neighbourhood Profile
Pimlico
Time spent in Pimlico is a slower-paced affair than most other Central London neighbourhoods. This largely residential area orderly arranged beside the Thames, is a treasure trove of quaint pubs, subtle architectural charms and local boutiques. Here, art lovers thrill at the chance to visit the world class Tate Britain gallery for its collection of British art from the 1500s to the present. For peace and quiet and some downtime spent along the Thames, Pimlico is highly recommended.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Grosvenor Hotel

Address: 101 Buckingham Palace Road, London SW1W 0SJ, England
Region: United Kingdom > England > London > Pimlico
Price Range: RM865 - RM1,656 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grosvenor Hotel 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Grosvenor, London Hotel London
Grosvenor Hotel London
Thistle Victoria
Hotel Style:
#105 Family Hotel in London
#110 Romantic Hotel in London
#147 Business Hotel in London
#151 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Grosvenor Hotel staff and other travellers.
73 questions
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Plano TX
6 months ago

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Questions? Get answers from The Grosvenor Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to work with Namita in reservations; she works directly for the hotel-not central reservations.”
 of 5 bubbles lucyd517, 30 Nov 2016 | Read review
“Builders at Railway Station but double glazing meant we barely noticed it. If very sensitive to noise avoid being close to the Station.”
 of 5 bubbles NormanM800, 30 Nov 2016 | Read review
“Upgrade to the deluxe double as I expect standard will be even smaller”
 of 5 bubbles JoanneH25, 29 Nov 2016 | Read review
“Keep the windows closed at night and you will sleep well otherwise you will awake to announcements from the station close by”
 of 5 bubbles , 28 Nov 2016 | Read review
“Book a suite instead of a room if possible. Even a junior suite.”
 of 5 bubbles rajs498, 28 Nov 2016 | Read review
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